The DeSoto hotel received positive reviews for its Christmas party, with guests enjoying the fun atmosphere, good food and drinks, and great service. However, some guests felt that the rooms lacked b (Read More)asic amenities and needed more decoration and comfortable seating. The hotel's location was praised for its proximity to restaurants and shops, and the staff were described as friendly and helpful. Overall, guests enjoyed their stay but felt that improvements in room amenities and maintenance were necessary for a true 4-star experience.
Guest Reviews
Emily
with friends
10.0
Exceptional
Amazing stay, the staff is incredible
Property was in a quaint part of the city, well lit, and very clean. The staff was incredibly kind and so knowledgeable of the area.
Published on 04 Jan 2024
Myra
young couple
9.0
Superb
We will be back.
We had a corner room and the view was so nice. It was great to walk to dinner and then to River Street. Wish we had more than one night to stay.
Published on 03 Jan 2024
Fabian
solo traveller
6.0
Pleasant
Good and bad
The location was great could walk anywhere and the view from the room was awesome
Didn't like that they charge for parking 45 dollars a day. For what I paid to stay there it should have been free! So had to park on the street behind the hotel and worry about my car being towed away the whole stay I was there at the hotel
Published on 03 Jan 2024
Lan
family with young children
3.0
Poor
I like the location and the facility itself but The staff were not friendly nor engaged in conversat
I like the location and the facility itself.
The staff were not friendly nor engaged in conversation. Poor service
Published on 03 Jan 2024
Lesannie
young couple
6.0
Pleasant
Definitely not has nice as the first time! Very disappointed.
Our room was right beside some conference rooms and it wasn't always super quiet. They left lights on all night etc. First time we stayed here we were upgraded to a suite and had an amazing view. This room didn't half compare to that so it was disappointing.
Published on 03 Jan 2024
Zayra
young couple
8.0
Very good
Great!
Great location, nice hotel although the rooms are a little dated, but the hotel is really nice. It has a restaurant, coffee bar, and a full bar within the hotel, facilities are great!
Rooms need to be modernized
Published on 02 Jan 2024
David
young couple
5.0
Passable
Disappointed
The location is perfect!
The amenities in my King Suite were lacking. No refrigerator, no microwave, no sitting area as seen in pictures, very thin blanket, thermostat in room inoperable, no bathtub.
The room was no better than any given Hotel Room in America. I thought by ordering a $465 King Suite, it would have some luxurious options and overall feel. Very disappointed with purchase. Every hotel Ive ever stayed at around that price range was far superior. Feel like I was totally hosed.
Published on 02 Jan 2024
Deborah
solo traveller
9.0
Superb
Great location
Location, room size and balcony.
The AC was a bit loud in my room and the $42.00 a night for parking is a little high.
Published on 02 Jan 2024
Whitney
young couple
10.0
Exceptional
Comfortable. Convenient. Stunning.
The room was perfectly cozy. The view was stunning. We loved that we could walk to everything from the hotel!
NA
Published on 02 Jan 2024
Ed
young couple
5.0
Passable
Great location. Rooms in need of an upgrade.
Great location.
No fridge. Tiny TV in the room. Small balcony with no furniture. Fire pit was not working. I was charged parking for a second car that is not mine. Make sure to review your bill. Trying to fix my bill. Frustrated.
Live music/performance, Live sport events (broadcast), Happy hour, Pub crawls, Walking tours, Temporary art galleries, Golf course (within 3 km), Tour or class about local culture.
Business facilities
Meeting/banquet facilities, Fax/photocopying.
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Safety features
Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, Shared stationery such as printed menus, magazines, pens, and paper removed, Staff follow all safety protocols as directed by local authorities, First aid kit available.
Miscellaneous
Non-smoking rooms, Non-smoking throughout, Family rooms, Facilities for disabled guests, Lift, Designated smoking area, Pet bowls.
Sofa bed, Wardrobe or closet, Seating Area, Iron, Safety deposit box, Ironing facilities, Heating, Hardwood or parquet floors, Heated pool, Air conditioning, Desk, Shallow end.
Food & Drink
Wine/champagne, Packed lunches, Special diet menus (on request), Kid meals, BBQ facilities, Refrigerator, Snack bar, Microwave, Vending machine (drinks), Restaurant, Fruits, Outdoor furniture, Bar, Coffee house on site.
Safety & security
Smoke alarms, 24-hour security, Fire extinguishers, CCTV in common areas, CCTV outside property.
Sun terrace, Outdoor fireplace, Shared lounge/TV area.
Food & drink safety
Delivered food is securely covered, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Physical distancing in dining areas.
Reception services
Valet parking, ATM/cash machine on site, Invoice provided, Tour desk, Luggage storage, Concierge service, 24-hour front desk, Express check-in/check-out.
Physical distancing
Screens or physical barriers placed between staff and guests in appropriate areas, Contactless check-in/check-out, Cashless payment available, Physical distancing rules followed.
General
Parking, Private parking, Parking on site, Pets allowed, WiFi available in all areas.
Pool and wellness
Outdoor pool (all year), Pool with view, Spa/wellness packages, Swimming pool, Swimming Pool, Fitness centre, Fence around pool, Fitness, Outdoor pool, Outdoor pool (seasonal), Pool bar, Sun loungers or beach chairs.
Transport
Accessible parking, Public transport tickets, Parking garage.
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