The Dilly, 21 Piccadilly, is the worst five-star hotel I've ever stayed in. To be honest, if it were in Dubai, it would hardly get 3 stars, but this is London, and it's not for me to judge... But let me go through the points:
Logistics: At check-in (and even after 3 days of staying) out of three elevators, only two were working. They were not synchronized, so you could wait endlessly for the first while the second would be idle just a floor above. Upon arrival, there was a queue for the elevator, and we waited for over 10 minutes.
The windows in the room did not open.
On the second day, the room service arrived at 7 in the evening, by which time, due to jet lag, we were ready to sleep. We, therefore, declined the service.
On the third day, room service came at 11 AM. We asked them to return in exactly 10 minutes, quickly got ready, and left. However, when we returned after 5 hours, the room had not been cleaned. I tried to call the front desk four times, but no one answered. They came to clean at 4 PM. When I expressed my frustration, I was informed that they were very busy.
Now about the hotel's major problems. To put it mildly, the hotel is 'Tired'. Creaky floors. Sewage smell in the bathroom. Paper-thin walls. Our room (813) had a connecting door with room 812. We could hear people whispering in that room. Not to mention that between 9.00 and 11.00 their front door slammed over 30 times!!! Besides the door with room 812, we also had a door with room 814, where the neighbors were also noisy, but thats not their problem, as one might say.
More when $3000 paid for 5 nights. But again, this is central London, so maybe thats the going rate...
And the minor issues typical of a 5-star hotel. No hairdryer or 'usual' hygiene items in the room. Umbrella for 2 pounds for 48 hours. I bought Nespresso capsules in a store near hotel.
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