When we arrived we had trouble even getting through the door as there was a private event on in the bar. When we got in, the member of staff we assumed was working reception at the bar completely ignored us for 5 minutes as she stared tapping at her laptop, not even any eye contact or a hello sorry Ill be with you in minute, she completely blanked us and we were stood there like lemons until she was ready for us. But then she was exceptionally nice and helpful so a quick hello would have made a world of difference.
The lift wasnt working which we hadnt been advised of beforehand wasnt a problem for us but anyone with access needs would have struggled.
The room was lovely although very dark, even with all the lights on. There was nowhere brightly lit with a mirror to put make up make up on.
The toilet seat was plastic which, considering how boutique the room is was a surprise.
Only 2 breakfast teabags provided, we ended up buying our own.
And because the rooms are directly above a busy bar it was very noisy until late (we were on the first floor) so if you want peace and quiet this isnt the place to stay.
The most ridiculous thing however was the sheer number of emails I received between booking and arriving, 12 in all!! Some of them had incorrect dates of our stay and all of them contained so much information, repeated from earlier emails, that I simply stopped trying to work out what they were trying to tell me. Really confusing!
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