From the time the UBER got to the hotel from the airport :
Security guard / concierge didnt bother asking to assist two female travellers esp since one of them is an elderly individual , with their luggage.Not a major issue as we are used to handling our baggage by ourselves , but then it would have been nice to be offered at least esp when travelling with elderly individuals .
The reception staff were cold throughout our duration of our stay. From the time of Check-in , we had inquired and requested for an early breakfast on the next day, as we had an urgent appointment and had to reach on time .In the past many of the 4-star and 5-star hotels have obliged us, but sadly we were given the run around , even after repeated calls from the room , the following day when we arrived for breakfast ,we were told there was no information conveyed to them for the same .
There is zero supervision in this hotel of the trainees. The breakfast is supposed to be served by 7:30a.m but on certain days until 8:30a.m, they would still be arranging breakfast items.
The breakfast spread does not have burners and the cloche lids are left open , so perpetually either it gets cold or non -palatable .
Location : nearest mall is PHOENIX MARKET CITY or PRESTIGE MALL . There is absolutely nothing for 3-4 kms of this hotel .It is surrounded by other hotels like GINGER, LEMON TREE , FORTUNE.
We had booked the DELUXE KING ROOM with breakfast ; the room was spacious but surprisingly for two occupants , we were told only a single bottle of water would be kept and so forth with the toiletries and towels. The room offers a city view ,there is none - only I.T concrete jungle.
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