The staff, aside from Charlie (bar staff) i found very stale and there were a few odd occurrences. my boyfriend had organised a surprise for me and called ahead to ask if something special could be organised, no help.
On the last evening of our stay we were laughing and joking in our room, like any young couple in love, no music or anything, literally laughing, to then get a knock on the door from a member of staff to tell us to be quiet because there had been a complaint from the room opposite...is was 00:15, found this really odd, if we were up partying then understandable!
On the morning of departure, we thought check out was 12pm, however we got a knock from housekeeping, when we answered we were told it was 11, we apologised and said we'd get ready asap. So we got ready etc, to then receive another knock from management plus "back up" to ask if there was some sort of problem?! i said to her that we made an honest mistake but had told housekeeping the situation. Most of all these issues could be sorted if there was a phone in the room!
Which also causes issues as a guest, because if you have a problem, you have to go all the way to reception or call from your phone and the calls dont always get answered.
another issue, the volume of the tv is set to 20 maximum, for two people who have hearing issues, this wasn't great for us. Also no option for netflix etc which in this day and age is pretty cr*p.
lastly, upon check out, we were met by two sad looking reception staff who didnt ask how are stay was or anything.
I will be staying un Harrogate regularly but ill avoid this hotel unless i have no other option.
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