The first night phone did not work.
The second night was given a pass to the room, towels all over the place, and the bed clearly not changed. Went back... second time, same thing again..... room not clean, a mess.
Receptionist / potential assistant manager/ manager was unable to rectify issues on the spot, offered "free parking" ( which I already had ) wasn't able to offer reimbursements due to "everything being on the app"
Offered buffet, which was immediately rejected as this would not be suitable due to the time frame of checkout in the morning. Requested some drinks as a reasonable halfway point. This was rejected as "drinks couldn't be offered for free", althought a bottle of bubbles was left in my fridge on the first night for New years Eve.
Inability to use the phone in the room as well as calling the landline number and being hung up on after selecting "1" to speak to reception.
Requested a slightly later check out, which was denied and rejected at reception by receptionist/ manager/ assistant manager.
A note was left under the door, which was picked up as we were leaving at the prescribed checkout time and not seen prior.
This is not how communications should have been completed. A simple yes or no/ knock on the door to confirm extension would have been appreciated to better suit our situation as customers.
Stains seen on laundry/ curtains/ carpets/ couch
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