We have stayed here before, a few years ago, this stay was disappointing in comparison. We were on level 1, the lift was not operating properly and level 1 was not working. We had to use the stairs. We were offered to change levels however we were ok with stairs as we are young and were considerate of elderly/disabled persons. We were compensated with 2 glasses of wine for this inconvenience which was lovely.
The disappointing issues was that there were no bath towels provided or available at the premises for the first 24 hours, this was New Years Eve as well. This was inconvenient and shocking as its really the bare minimum as an expectation when paying for a hotel.
There was no quick call options for the room phone either which meant we had to go down to reception for assistance.
There was no shampoo or conditioner in our bottles which is also disappointing and inconvenient.
The room was clean and tidy which was good however the room smelt like bleach for the first day which was overpowering.
The wifi password we were provided also didnt work. The reception there isnt the best.
We also paid $80 in parking at the hotel but when we got to the pay station at the car park it said only $70 was outstanding.
It wasnt worth the $1,500 we spent on 2 nights.
However it was still a nice experience and great location to especially for events in the city.
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