Horrible trip
(Written on 18 Feb, 2024)
Our trip to Kerala with my family was planned by Aadam Holidays Pvt Ltd by the travel agent Subhas,
It's was horrible trip firstly the provided driver Santhosh Nilmbur was so rude person, had very (Read More)rash driving, was not at all interested in guiding any location, nor ready to listen our basic instructions......
When we asked to change the drive with subhas due to the repeated misbehaviour of Santhosh, initially he agreed to change the driver, later he himself refused we can't change and started misbehaving with us..and also threatened us to make to immediate payment to avoid any stoppage in holiday package services.
When we refused not agreed there immediate balance payment, Subhas's reporting manager Swati had called and started threatening us to drop me with my family on road incase I don't make immediate payment to their driver.
Swati didn't stop post just threatening us, but she instructed driver to stop the car on the lonely lane where no vehicle was found between munnar and Thekkady location.
We were forced to get down from car with our kids... Seriously I felt to do police complaint against such driver and holiday agent, who force us to agree their terms and condition.
Swati and subhas had forced me to continue my trip with such type of driver who was really too rude and totally non corporative driver, also forced me to make immediate payment to driver Santhosh.
Further While checking in Thekkady hotel, the hotel reception refused to provide checkin since Swati had instructed them not to provide check in to us, untill we share the online payment details which we made to driver with them.
Just for kids I had make the payment to that driver since I didn't want to spoil my kids mode and planned holiday.
But it's really unprofessional behaviour this holiday service providers had to force the client and try to agree there own terms in service as well to continue your tour with such driver, even though you like it or not.
At Alleppey location we just left the driver and preferred to board the train from Alleppey instead of having rash driving with such unprofessional driver and risk our life during vacation with family.
We also had to bear additional 2000/- to board the train from Alleppey instead of Ernakulam station.
Driver was so shameless he didn't even ask us why we are board train from Alleppey when the planned drop is at Ernakulam station
With my experience I strongly recommend please don't not use Aadam Holiday pvt ltd service at all.
There no negative stars else I would have given that too
Aadam Holidays Pvt Ltd replied
(26 Feb, 2024)
Dear Chetna ma’am,
Date of travel: 29 Jan 2024
Duration: 04 Night / 05 Days
Destination : Kerala
When you started your journey from cochin towards Munnar, Due to motion sickness your kids starte (Read More)d vomit, as per the request our driver even has stop running AC.
Driver has asked you to stop somewhere due to vomit issue, but you denied continue the tour. Due to vomit in car, argument with driver has been start. Still driver has co-operated and continued the trip towards Munnar. Note - Driver changes in the mid of road is not possible (as Munnar is a hill station having totally forest area).
About the balance payment, firstly we would like to tell you that we are serving in hospitality & service industry and strongly believe in “Atithi Devo Bhava”. So here we would like to correct you our team Subhash / Swati didn’t threaten you they requested you for the balance payment.
You package cost – Rs. 25000, for which you have paid Rs. 10000 advance Balance Rs. 15000 should be clear on arrival (as per the policy against which you have booked). Still, you did not pay taxi amount for 2 days. On day 3 when we have asked about the balance you were not agree to pay. & with the mutual discussion, our driver has dropped you at Thekkady hotel (not on the roads). Car has stop on road when you are going from Munnar to Thekkady and discussion was going on. After discussion, driver has dropped you at Thekkady hotel.
You have told us that you will not pay any amount, we can stop the service. As per the discussion we have dropped you at Thekkady hotel and the service was fully stop.
Rest here is the what’s app chat
[31/01, 10:04 am] +91 88xxx xx222: I will stick to your itenary which u had shared in written to me
[31/01, 10:41 am] Subhash: Ok mam
[31/01, 10:43 am] +91 88xxx xx222 : Paid at munnar hotel 4000
Rest other in hotel as per your itenary
For car I cannot bear your specificied amount since I am not satisfied
[31/01, 10:43 am] Subhash: Okay
[31/01, 10:43 am] Subhash: Mam for cab you have to pay that amount
[31/01, 10:43 am] Subhash: So please pay
[31/01, 10:47 am] +91 88xxx xx222: I heard everything what I had discussed with driver just..
[31/01, 10:47 am] Subhash: Yes mam
[31/01, 10:48 am] Subhash: Mam, please pay amount
[31/01, 10:48 am] +91 88xxx xx222: If this is your discussion let's stop the trip here itself.
[31/01, 10:48 am] Subhash: Ok
[31/01, 12:32 pm] Subhash: Dear Chetna mam,
As discussed on call, due to balance payment failure of your tour against Kerala, your service has been completely stopped. Kindly clear the balance payment for the smooth check in and smooth taxi service. As per our payment policy, Balance should be clear on arrival
Following are the balance payment details of Rs 11000 Kindly clear the balance payment for smooth service
Pay at Taxi to driver: INR 8100
Pay at Thekkady hotel Periyar meadows - Rs. 1500
Pay at Pagoda Resort Alleppey - Rs. 1400
Thanks and Regards
Subhash
Aadam Holidays Pvt Ltd
[31/01, 1:04 pm] +91 88xxx xx222 : 5000 Transferred to your driver now
We have asked the balance on Day 3 of your trip (still you have paid only 5000 after check in at Thekkady hotel not the full amount only next Day 4 you have clear balance).
Also, if you have taken drop at Alleppey, it was your choice. Our cab and driver were with you. You did not even inform us about this.
Pls stop putting false allegations as you don’t want to pay the amount. No agency will organise the tour without Payment.
Thanks & Regards
Team of Aadam Holidays Pvt Ltd