Amritsar Himachal Trip
NILAY THAKAR
(Chhindwara, India)
Trip to Amritsar, Dalhousie
(Written on 24 Feb, 2023)
We had very bad experience with Best Escape Holidays, especially with Piya she was clueless for whatever queries we raise/faces, there was a major communication gap between team Best Escape (Tour Orga (Read More)niser, Cab driver, Hotel and all other peoples), for small query we have communicate to each and all and answer were different, we have massive hassle bassle on very first day @Amritsar Airport to Hotel, we roam around 2+ hrs in Amritsar just to find out hotel (imagine the situation with 1.4 year infant), on top of that tour guide was blaming on Hotel and vise versa, in fact tour guide expect us to give them each time but not even single time she called us for any update regarding tour update.....
On top of that Piya and her payment team very well in contact/follow-up for payment, seems like they only had interest in payment, even they sent cab driver from Himachal Pradesh (Driver were best no issue with that) and telling us he is local person (They basically lied), but in vain he was not even knowing location of hotel (imagine i am dealing with Google map, wife is handling crying baby, driver is clueless & Amritsar Small road and traffic).
On top of that i asked them for resolution/solution for this mismanagement they were not having answer for this (We are sorry/apology was the reply from their side), in worse case scenario his team mate Ajay threat me (Sir aab aap metter badha rahe ho ye accha nahi hoga) when i hold their renaming payment due to this issue on last day of Dharamsala, they literally wont let us check out from Dharamsala Hotel (When i already told them in written WhatsApp that i will not hold any of your money just give me proper resolution)
Issue arises day 13/02/2023 but till 17/02/2023 they fail to give any resolution, in fact they refused to accept this horrible missed management (that was more than worse), only thing they were needed was money but no any service against it, WORSE TOUR EXPERIENCE OF MY LIFE "HIGHLY NOT RECOMMENDATION TO ANY ONE"