Not certisfied
Ramesh Narayan Dubey
(Lucknow, India)
Trip to Shimla, Manali, Srinagar, Gulmarg
(Written on 14 Jan, 2016)
What ever the hotels has been booked was very low in standard but at the time of booking and also at the time of confirmation i have been assured for deluxe room but no where i have got the room in st (Read More)andard.What ever the food provided to us is very low standard and not of the standard.All the rooms provided to us was 10-15 KM away from city.Whatever the vehicle provided o us has charged extra 2000 after dropping us to Srinagar airport.
When i have reached to pehelgaon,i have waited 1 hours to get hotel information as what ever hotel has been booked by Discovermytravel was closed and after that i have called Mr Rishi then he has arranged it.
But i appreciate the Hotel Paradise in Pehelgaon about their services and food was very good i can recommend that Hotel and their peoples and their services i liked and also i thank Mr Malik Owner of Hotel Paradise.
secdl i give very poor grade to the hotel booked for us at srinagar that is Hotel Royal Jannat was very poor in standard and also in food quality was very bad.No TV,NO towels in room no hot water in Toilet,etc.
Secondly i can appreciate the driver of my vehicle provided was very nice man.Mr Kuldeep was the driver and i thank Mr Kuldeep for his support while our complete tour.
I dislike the man to whom Discovermytravel has been authorized at Katra/Jammu for any of my inconvenience,that man has harrased us a lot and even though never picked the phone.
By nature i also thank Mr Rishi that he has supported us onpnetitwas unrtunate whatever he has booked us for theservicesssws not good.
Over all enjoyed but with dispointed.
Next time please suggest the travel who can be right on their commitment.
bye
Ramesh Narayan Dubey
Discovermytravel replied
(13 Feb, 2016)
Dear Mr. Dubey , thanks for your feedback . first of all as you mentioned driver charges 2000 extra while the dropped you at Jammu , vehicle booked for you was indigo , on spot you told i need bigger (Read More)vehicle , on spot tavera vehicle provided to you and at that time only team told you up-gradation charges will be INR 2000 extra you agreed for same , thats why same has been charged . as you mentioned for hotels we have given you options you chose budgeted option as per your budget . so things will be according to that only.