Poor
Trip to Srinagar, Pahalgam, Gulmarg
(Written on 08 Feb, 2025)
What's Good: Only the pahalgam hotel was clean
What's Not Good: Very Very Poor Experience
At first, when we reached Jammu Tavi railway station (from where my package started), I call (Read More)ed the driver and said that we have reached at Jammu Tavi railway station, he said that you please take auto rikshaw and reach at the petrol pump nearby, I will wait for you there. I said him that which petrom pump should I reach then he said that just ask the auto rikshaw driver to reach you nearby petrol pump.
I took auto rikshaw with a lot of luggage and reached petrol pump then I again called him so he said that you have reached at wrong petrol pump I am waiting for you at different petrol pump. Then I requested him to come here as I have a lot of luggage and old mother and one child also, only then he came to us.
Thereafter, we left for Pahalgam as we have to stay at Pahalgam on 1st and rest of three nights, we have to stay at Srinagar.
On the mid of the way when I asked the driver how much time it will take to reach pahalgam, only then he confirmed me that we are not going to Pahalgam but Srinagar.
I asked that we have a stay at Pahalgam today as per itinerary so he told me to talk with agent. When I called agent Mr Vikrant, he said that you have to stay at Srinagar today as your hotel at pahalgam (hotel jannat) was not vacant today, then I told him that you should atleast inform me about that so he told that it’s the mistake of our booking team to not to inform you.
Well, we reached Srinagar at evening. There also the hotel where the driver took us was not same as per my itinerary. Also I was denied to check in the hotel where the driver took us thereafter he talked the agent then he took me some other hotel where I had to stay for three days. There was no electric cattle, no water glasses, no room heaters (which I strongly said to agent that room heater is must as my mother is old). We have 5 adults and 1 child and as per my itinerary I will be given 2 rooms, in which one room with extra mattress for 5th adult. But there was no extra mattress also. We have adjusted anyhow.
When I did complaint about it to Mr Vikrant then he said sorry only.
Well, when I reached Pahalgam at 4th day (last night as per my package), there also the hotel was different. As per my itinerary I had to check in at Hotel Jannat but the hotel in which I have to stay was not the same (and the agent told me 1st day when he changed my location from Pahalgam to Srinagar that your hotel was not vacant so we are taking you at Srinagar).
In nutshell, my destination was changed by the agent, my hotels were changed by the agent and did not inform us till the last minute. It is enough to spoil our mood to travel. I spent a lot of money to travel Kashmir but they spoiled our trip.
I strongly recommend the Holidify to take a strong action against the agency as its defame the name of your company also.
