Pathetic and worst
(Written on 01 Jul, 2024)
High fly trip is worst agency. Never hire this agency, they promise you so many things and at the time of delivery they will not even answer your call.
Let me list out the things which I faced with (Read More)the agency:
1. I was travelling with a 3 yr old kid. I asked them to provide me a hotel which will provide room service. At the last moment they suggested me, this is the best hotel as per your needs. I said ok. When we reach at the hotel, the hotel told us we don’t have any room service of food in hotel. Only we provide breakfast. I tried to call the agency they didn’t bother to call me back or address my concern.
2. I have made my itinerary as such that pick up time for us was 11:00am but when we reached in Singapore. They told us the pick up time is 9:30am. Every time I have to beg them to change the pickup time. I tried to call the agency they didn’t bother to call me back.
3. To top it, I had to follow with them, in a day advance, what will I cover here. When is the pick up time, etc. There is no one informed in their operation team or in their team, who knows what things will be covered. How to go about the venue. No guidance will be provided from their end. It’s better you book by Klook and travel by yourself. Klook is much cheaper in service and is more time convenient.
4. Please do ask in advance what will be covered in city tour. They will fool you there. They told us city tour, and after 3 hrs they told us our time for city tour is over. We have consumed lots of time in Petronas, so now they won’t take us anywhere else. We told them we need to have lunch break, they told us it’s not covered in city tour. Their response was so hilarious. We had booked pvt cab for our convenience but this is how their service quality was.
Pathetic experience, pathetic quality of service, no coordination among their team. Travel agent will make false promises, and mislead you at the time of your requirement. After the trip I felt so mislead by the agency.
