Disappointing Experience with Rajasthan Tourism Holidays (RTH)
Chinmay
(Bangalore, Karnataka, India)
Trip to Udaipur, Jaipur, Jaisalmer, Jodhpur
(Written on 28 Dec, 2024)
What's Not Good: I recently visited Rajasthan for 9 days and my experience with Rajasthan Tourism Holidays (RTH) was extremely disappointing.
Miscommunication and Unfulfilled Promises:
We (Read More)were promised a full-day tour with a guide at Jaipur, but due to poor communication, the guide arrived in the afternoon, causing confusion and missed attractions. The tour manager had overbooked the itinerary, squeezing two days' worth of activities into one. Key locations were skipped or inadequately covered.
Unprofessional Behavior:
Due to the poor service on day 1 and confusion, we decided to pay the package amount in installments, as initially agreed with the tour manager. However, while on our way to Bikaner, the tour manager unexpectedly called, stopping the vehicle and demanding that we pay the entire amount or be abandoned in the middle of our trip. This behavior was shocking, especially since we were traveling with senior citizens. After a lengthy conversation, we were forced into paying 60% of the trip amount to continue the journey.
Upon reaching Bikaner, the driver was unfamiliar with the area and refused to visit several promised sites. Many locations were not covered due to negligence.
Misleading Tour and Unfulfilled Promises:
Despite promises of a full-day guided tour at Udaipur, only part of the itinerary was covered. We were taken to maintenance sites, and key attractions were skipped or inadequately covered.
Hotel Accommodations:
The quality of hotels was inconsistent, with better accommodations for shorter stays and subpar options for longer stays.
Summary of Issues:
- The tour guide only covered government-run sites and ignored the itinerary.
- The tour manager demanded full payment under duress.
- Many promised sites were missed due to poor planning and driver negligence.
- Hotels were inconsistent in quality.
Conclusion:
Rajasthan is beautiful, but our experience with RTH was far from satisfactory. I do not recommend this agency based on their unprofessional service and failure to deliver on promises.