Dear Vimal Hospitalities Team,
I hope this email finds you well. I am writing to provide feedback on our recent Vietnam tour organized by your company. Overall, we had a wonderful experience, and I w (Read More)ould like to commend your team for their professionalism and dedication throughout the trip.
Here are some specific points of feedback:
Accommodation: The accommodations provided were excellent. We were impressed by the quality of the hotels and resorts selected for our stay. The rooms were comfortable, clean, and well-equipped, offering a relaxing environment after a day of exploring.
Transportation: The transportation arrangements were seamless. The vehicles were modern, comfortable, and always punctual. Our drivers were courteous and knowledgeable, ensuring smooth transfers between destinations.
Tour Guides: Our tour guides were outstanding. They were extremely knowledgeable about the history, culture, and landmarks of Vietnam. Their passion for their country was evident, and they went above and beyond to ensure that we had a memorable experience.
Itinerary: The itinerary was well-planned and comprehensive, allowing us to experience the highlights of Vietnam. We appreciated the balance between structured activities and free time to explore independently. Each day offered something new and exciting, providing us with a diverse perspective of the country. Only suggestion is about the month of travel. I would recommend to avoid visiting Vietnam in the Month of April. It was hot and humid.
Customer Service: Throughout the booking process and during the tour itself, your team provided excellent customer service. Our inquiries were promptly addressed, and any issues that arose were quickly resolved. It was evident that customer satisfaction was a top priority for your company.
Overall, our Vietnam tour with Vimal Hospitalities exceeded our expectations. We returned home with unforgettable memories and a deeper appreciation for the beauty and culture of Vietnam. I would like to extend my sincere thanks to your entire team for their hard work and dedication in ensuring that our trip was a success.
Please feel free to use this feedback for promotional purposes or share it with your staff as recognition of their outstanding service.
Thank you once again for a fantastic experience. We look forward to traveling with Vimal Hospitalities again in the future.
Best regards,
Kedar & Manasi Paranjape