feedback
Rajendra Prasad Rai
(Basti, India)
Trip to Shimla, Manali, Kinnaur Valley
(Written on 29 Jun, 2018)
The other day , there was query from your side about the feedback from the tour which was arranged by you . In the same context , i have to add painfully the following details :
We were camping in (Read More)Shimla for three days before the commencement of proposed tour. The total money asked by you was already deposited, rather well in advance. Not finding any initiative from your side , I had to inform you about my readiness about the tour. There was not a single word from your side about any preparedness for the tourist as to what to be carried or what precautions to be taken ? You were told that we were seventy years old citizens.
A day before the tour was to commence, when I contacted you on my own , you informed me that you had proceeded on leave for the purpose of examination and some other person will look after the arrangements, however, you would continue to be in touch with us on phone for updates. Surprisingly, there were no such contacts on your part till I sent urgent calls to you and Mr. Sandeep. My calls were either not attended by any of you or just ignored deliberately.
I had paid the demanded money from your side about six weeks in advance and even then the promised hotels as given in the voucher were not available in Kalpa and Kaza. You were in touch with your driver informing him about the changes made in selection of cheap hotels and never allowed me know about such developments ! Is it not true that cheap hotels were arranged at Kalpa and Kaza ? Also , The Nema regency at Tabo, could not arrange vegetable soup and yellow daal for vegetarian tourists ! Was this arrangement commensurate to Three star package promised to me ? The hotel booked in Kaza was very close to sewage lines and looked very shabby, fortunately, that was changed at last moment ! However, the plan was for 'the Old Monk hotel ', the shabby place, again for cheaper considerations !
Why was restriction on use of AC in the vehicle during the journey on dusty roads and sunheated places ? Does a tourist face dusty feeling all the way wherever there is option of using AC ?
Then I was informed that you had already resigned from your position in the company and therefore I had no reason to contact you again. Mr. Sandeep was perhaps not in a mood to contact the client ! Also , I did not know his status !
I hope , you would analyse the situation and provide your justification if at all interested !
Thanks.
Welcome Himachal Tour & Travels replied
(22 Nov, 2018)
Thanks Sir,
We will ensure best service all the time.
