I was exhausted so as soon as I walked in, I went under the blanket. Then I felt that the sheets feel sandy where my feet are. I thought it was probably because they had used old sheets. But as I moved my feet around, I felt that it was really sandy, so I turned the duvet around and saw a lot of black residuals that looked like the residues of a squashed cockroach on the mattress. I screamed and called down the front desk and asked if he could ask the manager on duty to visit me in the room so I could show her what I slept on! The manager called me back and said that I was rude in my tone and refused to come and see the room. (would you not be upset if you found out that you slept with a killed cockroach in between your sheets?) She then said that she canceled my reservation and I needed to leave the hotel immediately. I told her I do not have anywhere in LA to go and it is 10 pm. She said that I needed to grab my things and go. I told her that I had paid for the hotel fully and had nowhere to go with the price that I had already paid. She said she did not care and kept calling me to leave the hotel. I contacted Booking.com 5 times and spent the entire night talking to managers at booking.com who tried to reach out to this awful manager on duty but could not reach her. I contacted Mariott but they said that I need to call back in the morning. It was the worst experience of my life. I left at 5 am after spending the entire night trying to find shelter! VERY DIRTY HOTEL! VERY AGGRESSIVE AND INHUMANE STAFF AND MANAGERS. VERY UNPROFESSIONAL. DO NOT GO! They are also way more expensive for what they are offering compared to other 4-star hotels such as Sofitel Hotel. I had a huge insect bite that night.
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