Resort

Cancun Bay All Inclusive Hotel

Boulevard Kukulkan Km 3
7.8
(2203 reviews)

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This property has been featured in "50 Resorts In Cancun ".

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Top Facilities

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bar

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Standard Double Room

  • Max 3 Adults
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    This double or twin room has a private balcony or terrace with views of the lagoon or gardens. It also features cable TV, a safe and a bathroom with a hairdryer.

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    Junior Suite Kids Stay Free

  • Max 5 Adults
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    This air-conditioned junior suite has a private balcony or terrace with views of the sea, pool or gardens. It features 1 double bed and 1 king size bed, cable TV, a safe and a bathroom with a hairdryer. Please note that the price is based on number of chosen guest. Maximum occupancy is 5 (see Hotel Policies).

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    Master Suite Kids Stay Free

  • Max 8 Adults
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    This very spacious, air-conditioned suite has a private balcony or terrace with partial views of the sea, pool or gardens. It features 2 double beds and 2 King size bed, cable TV, a safe and a bathroom with a hairdryer. Please note that the price is based on Number of choosen guests. Maximum occupancy is 8 (see Hotel Policies).

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    Superior Ocean View

  • Max 3 Adults
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    Guests will have a special experience as the twin/double room offers a pool with a view. The spacious twin/double room provides air conditioning, a private entrance, a balcony with sea views as well as a private bathroom featuring a shower.

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    All Facilities for Cancun Bay All Inclusive Hotel

    Category Facilities
    Activities Live music/performance, Aerobics, Cycling, Live sport events (broadcast), Beach, Billiards, Themed dinner nights, Snorkelling, Golf course (within 3 km), Table tennis, Bingo.
    Business facilities Meeting/banquet facilities, Fax/photocopying.
    Cleanliness & disinfecting Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
    Others bar, pool, food, parking, wifi.
    Miscellaneous Family rooms, Facilities for disabled guests, Soundproof rooms, Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area.
    Safety features Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Staff follow all safety protocols as directed by local authorities, Process in place to check health of guests, First aid kit available, Access to health care professionals.
    Accessibility Upper floors accessible by elevator, Toilet with grab rails, Entire unit located on ground floor, Entire unit wheelchair accessible.
    Bathroom Private bathroom, Bath or shower, Free toiletries, Toilet paper, Additional bathroom, Hairdryer, Shower, Toilet, Additional toilet.
    Room Amenities Air conditioning, Wardrobe or closet, Private entrance, Shallow end, Seating Area, Iron, Safety deposit box, Interconnected room(s) available, Ironing facilities, Socket near the bed, Cleaning products, Pants press.
    Food & Drink Wine/champagne, Restaurant, Grocery deliveries, Minibar, Packed lunches, Dining table, Coffee machine, Fruits, Special diet menus (on request), Dining area, Outdoor furniture, Room service, Tea/Coffee maker.
    Safety & security Smoke alarms, CCTV outside property, 24-hour security, Fire extinguishers, CCTV in common areas.
    Cleaning services Ironing service, Dry cleaning, Daily housekeeping, Laundry.
    Services & Extras Towels, Key card access, Linen, Wake-up service.
    Media & Technology TV, Satellite channels, Flat-screen TV, Telephone.
    Common areas Sun terrace, Garden.
    Food & drink safety All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
    Reception services Concierge service, 24-hour front desk, Tour desk, Luggage storage.
    Physical distancing Cashless payment available, Contactless check-in/check-out, Physical distancing rules followed.
    Entertainment and family services Evening entertainment, Karaoke, Indoor play area, Board games/puzzles, Entertainment staff.
    Pool and wellness Sun umbrellas, Massage, Beachfront, Spa/wellness packages, Back massage, Spa lounge/relaxation area, Yoga classes, Hot tub/Jacuzzi, Foot massage, Private beach area, Fitness centre, Couples massage, Neck massage, Fitness, Spa facilities, Head massage, Spa and wellness centre, Full body massage, Hand massage, Sun loungers or beach chairs.
    Transport Shuttle service (additional charge), Shuttle service, Airport shuttle, Airport shuttle (additional charge).
    Outdoor & View City view, Pool view, Terrace, Patio, View, Inner courtyard view, Sea view, Balcony, Garden view.

    Location & Nearby Places

    Zona Hotelera (6.2 Km from city center)

    Boulevard Kukulkan Km 3

    5 Nearby Attractions

    Playa Tortugas

    0.3 km

    Chichen Itza

    3.8 km

    Isla Mujeres

    5.4 km

    El Rey Ruins

    10.0 km

    Playa Delfines

    10.0 km

    About This Property

    With breathtaking views of Mujeres Bay, Cancun Bay All Inclusive Hotel features a beachfront pool and relaxation pool, tennis courts and a hot tub with a bar. It is located near several of Cancun's restaurants, shops and entertainment venues. Each room and suite at the resort has a private balcony or terrace with views of the lagoon, garden or sea. Rooms also feature cable TV, a safe and a bathroom with a hairdryer. Guests at the Cancun Bay can enjoy Mexican and international cuisine in the on-site restaurant. Cancun International Airport is 20 minutes' drive away and Cancun's commercial area can be reached in 15 minutes by car.

    Guest Ratings For This Property

    7.8
    Based on 2203 Reviews
    100% verified reviews

    Comfort

    8.42

    Cleanliness

    8.36

    Value For Money

    7.95

    Facilities

    7.99

    Guest Reviews

    Shin
    family with young children
    8.0
    Very good
    Good room if you can get a oceanview family suite. Pricey. No responding to repair requests
    We only went to the buffet restaurant, food is not bad. But kind of repetitive after staying for a few days. The staff is nice enough to upgrade our rooms
    Price is on the high side IMO. Questions via booking.com weren't really taken serious by the restaurants. Phone calls can't get through either. The worst experience would be the fire alarm is chirping in one room every a few minutes, one door is making loud squeaking sound. Told the front desk and no one showed up. I had to fix the fire alarm myself

    Published on 04 Jan 2024

    Nancy
    family with young children
    3.0
    Poor
    Not recommended
    Food is not good. Too much carb, not much seafood. Not much beach to enjoy, just a small pool.
    The beach beds need to be paid to enjoy. Since the location of the beach is not nice, putting more comfy beach facilities like free beach beds will help. I had never had problem for checking in with my alternative working name registered in the booking.com. But I was not be able to check in and I had to call booking.com to change my name same as my passport name to check in. For 20 years checking in all kinds of hotels, this is the first time.

    Published on 04 Jan 2024

    Kirill
    family with young children
    9.0
    Superb
    Superb
    I appreciated the property's attentive staff, the cleanliness of the facilities, and the stunning location. The amenities provided were top-notch, and the overall atmosphere was both relaxing and welcoming.
    I might have found the dining options limited and wished for more variety in cuisine. Also, the Wi-Fi connectivity was inconsistent in some areas of the property, which was inconvenient.

    Published on 04 Jan 2024

    Janet
    young couple
    10.0
    Exceptional
    I was really impressed with this hotel. The hotel needs to improve there photos to get notice.
    I loved everything. I enjoyed the food at the restaurant. I loved the customer service provided from every employee. The pool stays clean. The beach area was clean. Walking distance from stores. I like that the wait staff served you at the beach.
    Not enough space for entering the water at the beach. Seem to small. Had to ask for washcloths twice. The pool was too cold. My room was right at the poolside, but the water was too cold to enjoy. The shower curtains were too short and the water would wet the floor and anything else that was around.

    Published on 01 Jan 2024

    Ryan
    family with young children
    1.0
    Bad
    Bad
    This hotel was a complete disappointment. *** It started with a 2-hour wait in a sweltering lobby, then no toiletries in the room, and only two bath towels even though we had three people. It took two trips to the front desk and two (2!!) hours to get the toiletries and towel to finally take a shower. *** By then however, the rain started and the water was coming through the roof into the middle of the suite. *** The double-bed room was so small we had NO place to open and store two suitcases. The room is no bigger than a shoe box. We eventually requested the room change but they could not accommodate until next day. *** The food was worse than high-school cafeteria. The so-called restaurant smelled like a fish market, even for breakfast. Should not it smell like pancakes, eggs, syrup or bacon? NO! The stench was so bad, we felt like we needed to take a shower after eating there. *** To top it off - their specialty restaurants only have 5-6 tables so you are either forced to wait 1.5 hours or eat at the cafeteria. How is this an all-inclusive hotel? *** The music blasts so obnoxiously you have to leave the premise during the day *** The beach is dismal - ok only for families with little kids, otherwise there is NO way to swim in sea water *** The lack of maintenance was evident everywhere. *** The staff are all overrun and not trained to provide any hospitable service. ** Horrible place! We stayed for three nights and they were all nightmares!

    Published on 30 Dec 2023

    Vidya
    family with young children
    8.0
    Very good
    Very good
    It was decent . I thought not worth the price what I paid for. Could have better services .
    There were some ceiling with water damage . AC had a problem one day , liquid soap option would be better . There was no room cleaning on one day 28 th.

    Published on 30 Dec 2023

    Chirag
    family with young children
    9.0
    Superb
    Superb
    The resort is family friendly. Staff is very polite and always wears a smile and ready to help. We got an ocean view suite which was the best part of our stay. There was always some or other activities planned which kept us engaged. The resort has 2 pools one ocean facing and one near the restaurant. They also had provided lot of beach side beds so that people can relax. The bar staff was always on the move taking orders for drinks while we spent time in the pool or beach side. The resort has 2 restaurants, 2 bars and a sushi bar. Other facilities included beach volleyball court, table tennis and snooker table.
    Being a vegetarian we had very limited options to eat from. We had to request the manager to prepare something for us, at times they were able to provide but that too was not so great.

    Published on 28 Dec 2023

    Jigna
    family with young children
    5.0
    Passable
    Passable
    Food:catering for vegetarians please

    Published on 27 Dec 2023

    Fabiola
    family with young children
    8.0
    Very good
    Staff was great and went above and beyond Gabriel and Armando assisted with all our request and made our stay wonderful
    The family rooms we all had our own room, The resort was clean and poolside activities were fun

    Published on 27 Dec 2023

    Tanja
    family with young children
    7.0
    Good
    Good
    Upgrated room for no extra charge. Big room. Right at the beach. Friendly person at the reception. Good breakfast.
    Long waiting time for lunch. Not enough tables. Rooms could use some updating.

    Published on 26 Dec 2023

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