Crossways, Bristol

This property has been featured in "50 Luxury Hotels In Somerset ".

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Deluxe Family Room (2 Adults + 2 Children)

Max 2 Adults

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Spacious room with a flat-screen TV, rainforest shower, tea and coffee facilities, and a modern bathroom. Some rooms have countryside views.

Executive Double Room

Max 2 Adults

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Spacious room with a flat-screen TV, rainforest shower, tea and coffee facilities, and a modern bathroom. Some rooms have countryside views.

Deluxe Double Room

Max 2 Adults

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Features a flat-screen TV, rainforest shower, tea and coffee facilities, and a modern bathroom. Some rooms have countryside views.

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All Facilities for Crossways

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Activities	Bowling, Golf course (within 3 km).
Cleanliness & disinfecting	Hand sanitiser, Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Others	bar, food, parking, wifi.
Miscellaneous	Family rooms, Non-smoking rooms, Designated smoking area, Non-smoking throughout.
Safety features	Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Thermometers for guests provided by property, Staff follow all safety protocols as directed by local authorities, Face masks for guests available, Process in place to check health of guests, First aid kit available, Access to health care professionals.
Accessibility	Upper floors accessible by stairs only.
Bathroom	Private bathroom, Bath or shower, Free toiletries, Toilet paper, Hairdryer, Slippers, Bath, Shower, Toilet, Bathrobe.
Room Amenities	Sofa, Sofa bed, Wardrobe or closet, Desk, Private entrance, Seating Area, Carpeted, Hot tub, Tile/marble floor, Ironing facilities, Heating, Hardwood or parquet floors.
Food & Drink	Wine/champagne, Electric kettle, Restaurant, Packed lunches, Coffee machine, Fruits, Special diet menus (on request), Kid meals, BBQ facilities, Outdoor furniture, Tea/Coffee maker.
Safety & security	Smoke alarms, CCTV outside property, Fire extinguishers, CCTV in common areas.
Cleaning services	Daily housekeeping.
Services & Extras	Towels, Key card access, Linen, Wake-up service.
Media & Technology	TV, Flat-screen TV.
Common areas	Sun terrace, Shared lounge/TV area.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
Reception services	Luggage storage.
Physical distancing	Cashless payment available, Contactless check-in/check-out, Mobile app for room service, Physical distancing rules followed.
General	Pets allowed.
Pool and wellness	Sun loungers or beach chairs.
Outdoor & View	Terrace, Patio, View.

About This Property

Crossways is nestled in the heart of Somerset, at the foot of the Mendip Hills, 4 miles from the city of Wells. It offers an AA 5-star-rated inn and AA Rosette-awarded restaurant, together with spectacular views over the surrounding countryside and Somerset hills towards the renowned Glastonbury Tor. All rooms at Crossways enjoy an en suite bathroom and a flat-screen TV with Freeview channels. Tea and coffee making facilities are also provided. Guests will enjoy fresh, locally-sourced ingredients at the restaurant serving contemporary and classic dishes. This inn has in recent times been generously and sympathetically extended to create a building in which the past is perfectly at ease with the present. From corporate meetings to wedding parties and anniversaries, a range of celebrations can be hosted on site. The nearest airport is Bristol Airport, 25 km from Crossways.

Guest Ratings For This Property

8.4

Based on 1587 Reviews

100% verified reviews

Comfort

8.85

Cleanliness

8.87

Value For Money

8.4

Facilities

8.64

Guest Reviews

Miriam

family with young children

4.0

Disappointing

Breakfast & location

No lift, my mother was disabled and I was told that there were no rooms available on the ground floor. I struggled to get her up the stairs, and no staff member offered to help.

Published on 03 Jan 2024

Gavin

young couple

1.0

Bad

DONT EVER GO!!!

PISS STAINED BED!!! BLOOD COVERED MATTRESS PROTECTOR!!! NO LIGHTS OUTSIDE.. MOULD IN BATHROOM WITH BAD SMELL WITH A DIRTY BATH N NO REMOTE CONTROL WITH DEAD SPIDERS EVERYWHERE!!!

Reception staff watch you come in and dont move to help you. Food was absolutely disgusting. No staff!!! Not worth a penny. VERY BAD EXPERIENCE INDEED!!!

Published on 03 Jan 2024

Colin

young couple

10.0

Exceptional

Our fourth visit to the hotel, all was very good.

Published on 02 Jan 2024

Yun

family with young children

4.0

Disappointing

Bad Choice

Breakfast is fine. Staff for breakfast is nice and friendly.

When we entered the hotel, there was no staff around and we tried to find the reception by ourselves. Then we saw a female staff coming to our way but she didn't greet or show any sign to help. We waited in the hobby for a few minutes and then a male staff helped us to check in. When we booked this room online, we wouldn't know there would be a new year eve gala holding that night on 31, Dec, 2023. If so, I would definitely NOT book this hotel at all. Even though the manager said he tried to email me and call me to let me know about the event, I cannot cancel the booking nor get my money back as it's booked on 29th, Dec, 2023 and the free cancellation could only be done before 48 hours. The loud music and live band was on until midnight around 1:00-1:30am and we couldn't sleep until then. Again, if I knew about this event beforehand which the hotel could clearly stated it on the page, I can make my own choice rather than spent 152 for a sleepless night. Other disappointments come from the facilities inside of the room. -Boiling kettle is full of limescale. -Towels and bed sheets are in light yellow color. -Radiator in the bathroom does not work. -Sofa bed surface is so uneven that my children said they hardly fell asleep.

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Published on 02 Jan 2024

Emma

family with young children

8.0

Very good

We enjoyed our stay. The cost enabled us to enjoy a short break away and create family memories.

Very clean

Published on 01 Jan 2024

Leanne1976

with friends

10.0

Exceptional

Beautiful place brilliant team

Greeted on arrival, room amazing, we booked the honeymoon suite for a girls night in, all our needs were catered for, pizza ordered to our room, great pizza , nothing was to much trouble, hot tub was perfect and the chill out lounge in honeymoon suite was perfect, breakfast in morning was super nice, staff here definitely work so very hard to make your stay wonderful, which is why we always recommend and keep going back, booked up for new year's gala night and just got back from another stay here and again was an amazing night and everything was 10 out of 10, this hotel is beautiful at Xmas time, they put a lot of effort into making it look beautiful.well done crossways team, we look forward to our next stay. Been coming here for around 8 years now and never disappointed.

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TV remote for bathroom TV was missing

Published on 01 Jan 2024

Patrick

young couple

7.0

Good

Overall pleased and would stay again and breakfast very good.

Superb mattress and bathroom , nice view and lovely breakfast environment.

Very dark room, I made tea by torchlight! Difficulty checking in as our prepaid booking was not showing on your check in screen. This was not helped by the fact the reception staff had difficulty understanding I had already paid due to language barriers. He could have done with more training.

Published on 31 Dec 2023

Augustus

family with young children

8.0

Very good

Very comfortable bedroom with nice furnishings. Location good Breakfast was decent, goid choice of hot food. Pleasant staff

Very small bathroom with damp smell and dirty floor.

Published on 31 Dec 2023

Clare

young couple

8.0

Very good

Great value , lovely room , will definitely return

Lovely room , large with seating area , spa bath which was great , good selection of tea, coffee etc Comfy bed Great location

Walks were thin so could hear a dog barking , a man snoring etc but I would still come back again

Published on 31 Dec 2023

Dean

young couple

10.0

Exceptional

The room, reception, and bar area were beyond expectation. All staff were amazing and made us feel welcome. We loved it, thank you.

I don't have any complaints, but If I had to complain about anything, it would be the green light on the emergency lighting outside the window, which was very bright in the middle of the night.

Published on 30 Dec 2023