We arrived at Due Torri and we were told we had been upgraded to a junior suite. However, the standard of the junior suite was extremely poor, it was an awful unrenovated relatively small room. Half of the space in the room was unusable and therefore completely pointless. The furniture in this space could not be used, it had no purpose and provided no comfort, there was no table to sit at, the discomfort was highlighted by the fact that there was only one chair for two people!
The following morning I complained and I asked to be moved. We were moved back to a Delux double, which is what I had booked in the first place. This room was a large beautiful newly renovated room, it provided plenty of space and somewhere for us both to sit.
In short, the upgrade when we arrived was in fact a downgrade. The hotel was not at all busy, as it was low season and there were hardly any other guests. Why we should be treated so poorly is beyond me. Perhaps it was because we had booked through Booking.com and the hotel was not receiving all of the booking fee for our stay.
I complained again on departure and the front desk blamed room service for the furniture. Further they made no attempt to put right the obvious failings. Not only is room service not responsible for the poor furniture, it cannot be blamed for a poorly decorated, small room either. Nor can room service be blamed for the decision to put guests in that room, on the pretence of a nonexistent upgrade.
I will never stay at this hotel again and we visit Verona often. There are plenty of other good hotels centrally and at a lower cost.
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