Edwards House

I don't generally leave specific reviews but I had mixed thoughts about this stay. The bed was comfortable. The bathroom amenities were great. I loved that they are using refillable products instead of the travel size. There was a great iron that didn't leak which is rare. Our second breakfast was really nice and what I expect from a Bed and Breakfast, but the first day was lacking. When the staff was present, they were very friendly and gave great service. I appreciated the battery-operated candles in the room. The welcome cookies were a nice touch as well as the drink bar at entry. I appreciated 2 types of pillows at each space because my husband can't do feather pillows so we could just swap which was very convenient. The basics of our stay were quite nice but at this price point and the reputation of the property, I was disappointed in things too. With a little more care for the smaller details, this would be an exceptional place to stay. The blow dryer was fantastic and powerful

Way too much communication before the stay--multiple long texts and emails. I felt very micromanaged before and during the stay. Little notes were left throughout the room telling you what and what not to do. There were cutoff times for requests like breakfast or housekeeping that I felt were fairly early. Keeping in mind this is a B&B, if you didn't REQUEST breakfast before 6:00 pm the day before they assumed you didn't want it. It would have been nice to have delivered to our room during set hours as an option instead of having to go to the dining area. If you didn't request room service by 10:00 am no service. When you communicated with guest services outside of 7:00-5:00 no help unless it was "an emergency". There was no full-sized ironing board which was a problem because ironing a dress or men's shirt is next to impossible on the flimsy collapsable travel size one they offer. I asked for a full-sized one and go no response at all until 3 hours later. They said they'd get me one the next morning and I explained via text I needed it first thing before heading out to a wedding but got no response until 10:00 am the next morning after we had already headed out. (I found one in a work room downstairs eventually.) Black mold in the shower which had me wondering how often it was actually cleaned as it takes a while for that type to actually accumulate. The non-deadbolt lock on the door was redundant and hit the closet door when they were opened at the same time which was really annoying and left splinters on the door upon our arrival.