Grand Cititel Hanoi Hotel & Spa

Business facilities

• Meeting/banquet facilities
• Fax/photocopying
• Business centre

Activities

• Cycling
• Hiking
• Happy hour
• Bike tours
• Cooking class
• Walking tours
• Tour or class about local culture

Cleanliness & disinfecting

• Guest accommodation sealed after cleaning
• Use of cleaning chemicals that are effective against coronavirus
• Guest accommodation is disinfected between stays
• Linens
• Towels and laundry washed in accordance with local authority guidelines
• Hand sanitiser
• Property is cleaned by professional cleaning companies
• Guests have the option to cancel any cleaning services for their accommodation during their stay

Others

• Bar
• Food
• Wifi

Safety features

• Hand sanitizer in guest accommodation and key areas
• Thermometers for guests provided by property
• Face masks for guests available
• Shared stationery such as printed menus
• Magazines
• Pens
• And paper removed
• Staff follow all safety protocols as directed by local authorities
• First aid kit available

Miscellaneous

• Non smoking rooms
• Non smoking throughout
• Family rooms
• Facilities for disabled guests
• Soundproof rooms
• Lift
• Designated smoking area
• Allergy free room

Accessibility

• Upper floors accessible by elevator
• Accessible by lift
• Entire unit wheelchair accessible
• Roll in shower
• Walk in shower

Bathroom

• Private bathroom
• Bath or shower
• Toilet paper
• Shower cap
• Shampoo
• Slippers
• Body soap
• Conditioner
• Free toiletries
• Toothbrush
• Hairdryer
• Shower
• Toilet
• Bathrobe

Room Amenities

• Hypoallergenic
• Soundproofing
• Cots
• Feather pillow
• Wardrobe or closet
• Clothes rack
• Hypoallergenic pillow
• Seating area
• Iron
• Safety deposit box
• Fold up bed
• Tile/marble floor
• Ironing facilities
• Heating
• Hardwood or parquet floors
• Socket near the bed
• Air conditioning
• Desk
• Trash cans
• Non feather pillow

Food & Drink

• Wine/champagne
• Kid friendly buffet
• Kid meals
• Children's high chair
• Bottle of water
• Room service
• Refrigerator
• Electric kettle
• Restaurant
• Minibar
• Fruits

Safety & security

• Smoke alarms
• 24 hour security
• Fire extinguishers
• Smoke alarm
• Security alarm
• Carbon monoxide sources
• Carbon monoxide detector
• Fire extinguisher

Cleaning services

• Dry cleaning
• Trouser press
• Daily housekeeping
• Ironing service
• Laundry

Services & Extras

• Towels
• Key card access
• Wake up service/alarm clock
• Linen
• Alarm clock
• Wake up service
• Key access

Media & Technology

• Satellite channels
• Flat screen tv
• Telephone
• Cable channels
• Tv
• Streaming service (like netflix)

Food & drink safety

• All plates
• Cutlery
• Glasses and other tableware have been sanitized
• Physical distancing in dining areas

Reception services

• Invoice provided
• Tour desk
• Luggage storage
• Concierge service
• 24 hour front desk
• Express check in/check out
• Currency exchange

Physical distancing

• Cashless payment available

Pool and wellness

• Massage
• Spa/wellness packages
• Foot massage
• Fitness centre
• Fitness
• Spa facilities
• Back massage
• Fitness/spa locker rooms
• Couples massage
• Neck massage
• Head massage
• Spa and wellness centre
• Full body massage
• Hand massage

Transport

• Shuttle service (additional charge)
• Shuttle service
• Airport shuttle
• Airport shuttle (additional charge)
• Airport pick up
• Airport drop off

Outdoor & View

• City view
• View
• Quiet street view