Grand Hyatt Macau, Macau

This property has been featured in "34 Luxury Hotels In Macau ".

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Room Types Available

King Room - Club Access

Max 3 Adults

2 Photos available

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With 52-sq-m of comfort, you will enjoy the stunning views of the Cotai skyline. The room comes with exclusive Grand Club privileges offering breakfast, evening cocktails and more at our Grand Club Lounge, located on the 37th floor at Grand Club Tower.

Twin Room - Club Access

Max 3 Adults

2 Photos available

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This 52-sq-m room has stunning Cotai views and comes with exclusive Grand Club privileges offering breakfast, evening cocktails and more at our Grand Club Lounge, located on the 37th floor at Grand Club Tower.

Diplomat Suite

Max 3 Adults

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Enjoy views of the spectacular fountain from a higher level in this spacious 165-sq-m suite, equipped with study room, in-room kitchen, dining area and bar.

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About This Property

Only a 5-minute drive from Macau Airport, the Grand Hyatt Macau offers large rooms, an outdoor pool and a 24-hour fitness centre. It features a spa and free Wi-Fi. The modern rooms at the Macau Gran (Read More)d Hyatt come with city or river views. They are fitted with a 42-inch flat-screen TV and spacious twin basin bathrooms with a rainshower. Guests can stroll in the outdoor garden, enjoy a treatment at Isala Spa, or relax in the steam room or bubble bath. The Grand Hyatt offers private pool-side huts. Grand Macau Hyatt features 5 restaurants, a bar and a lounge. The Beijing Kitchen serves Northern Chinese specialities, while Mezza9 offers Macanese dishes. The Grand Hyatt Macau is a 5-minute drive from the Taipa Ferry Terminals. The free City of Dreams shuttle service drives between the airport, the ferry terminals and the hotel.

Grand Hyatt Macau is featured in

34 Luxury Hotels In Macau

$ 595 onwards

Guest Ratings For This Property

8.5

Based on 676 Reviews

100% verified reviews

Comfort

8.97

Cleanliness

8.97

Value For Money

8.29

Facilities

8.78

Guest Reviews

Jessica

young couple

9.0

Superb

Lovely hotel and staff. Exceptional friendly service.

We had trouble with casting movies from our phone to the tv in the living room, team were not able to help. The tv in our room also did not work hence we were not able to make use of it.

Published on 18 Dec 2023

Nick

young couple

9.0

Superb

Great stay , decent location

Super hotel - grand Hyatt always delivers and genuinely no complaints

Published on 07 Dec 2023

Viranee

family with young children

5.0

Passable

Staffs are fantastic but my first room was very smoky smell so I moved to another room which was very food smell . The room needed air purifiers every day otherwise cant stay. The carpet was not clean.

Published on 06 Dec 2023

Chu

family with young children

2.0

Very poor

Thank you for special arrangements for the wheelchair elderly.

Assisted facilities for the wheelchair client. Such as toilet seat handrail and chair and handrail in bathroom. Arrange birthday cake and fruits for the elderly. Thank you.

Front desk Staff working manner is not helpful. Response from room service was too slow. Await long long time

Published on 01 Dec 2023

Radha

solo traveller

7.0

Good

Great stay and exceptional staff!

The staff were also incredible, they went above and beyond to make sure my stay was a comfortable one. I didnt have coins for the bus and they exchanged my HKD to Macau coins so I could travel around. Also, the staff that help you out of your taxi, hold the doors - so kind and lovely. Staff members that clean around the spa area were so sweet too and heartwarming. They really made my experience a pleasurable one and I really understood what it meant to stay at the Grand Hyatt. The lobby lounge was great, Id recommend the chilli fries! The room was gorgeous, I loved the shower and the view! The spa!! Included in your stay is access to the outdoor hot tubs and indoor one!

(Read More)

I wish I could communicate with staff more easily over booking.com, they usually reply a day later. I also wish someone had told me there was a shuttle service. I didnt receive a hello or welcome message over booking.com which I personally found a little unusual as Ive stayed all across the world and always receive a welcome message. The welcome message could have included info about the shuttle which would have saved me from worrying about buses and taxis! The deposit if paid by card takes up to 21 days to be refunded - I wasnt told this when I was paying the deposit and I wish I was because I wouldve preferred paying by cash to have it returned immediately upon checking out!

(Read More)

Published on 24 Nov 2023

Wai

family with young children

6.0

Pleasant

Very strong cigarette smell remains in the room...

Published on 24 Nov 2023

Lily

with friends

7.0

Good

The location

Published on 12 Nov 2023

Anonymous

family with young children

2.0

Very poor

Staffs are friendly and detailed when comes to explaining where to take the shuttle bus etc.

Room that we stayed had smoking smell . We requested to change the room and yet it still has smoking smell. The preauthorised payment was a hassle as we came from overseas and didn't prepare an overseas card for the payment and luckily one of our group has an overseas credit card with enough limit. Otherwise we might need to stay in the casino. Not worth for the prices we paid , causing us do much inconveniences. Definitely won't go again.

Published on 08 Nov 2023

Chanella

young couple

9.0

Superb

The room is much bigger than we expected, not sure because we are being upgraded or it's just big. Room was comfy with beautiful view, we booked the fountain view, with perfect location in cotai area.

Published on 06 Nov 2023

Ho

young couple

7.0

Good

Definitely not the best choice in Macau at this price level

nth to complain , room is spacious n has a nice view of the airport

not a typical layout of Hyatt (feel like a service apartment) room is a bit dark and quite a lot of dirts on the carpet. The shower area is adjacent to the bathtub and water spread all over the place while taking shower (u can see the water is still there the next day)

Published on 03 Nov 2023

Location & Nearby Places

Cotai (5.9 Km from city center)

City of Dreams, Estrada do Istmo, Cotai

15 Nearby Attractions

City of Dreams Macau

0.2 km

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0.3 km

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0.6 km

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0.8 km

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0.9 km

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0.9 km

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Top Facilities

parking

bar

food

wifi

pool

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All Facilities for Grand Hyatt Macau

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying.
Activities	Tennis equipment, Tennis court.
Others	bar, pool, food, parking, wifi.
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Safety features	Hand sanitizer in guest accommodation and key areas, Thermometers for guests provided by property, Face masks for guests available, Process in place to check health of guests, Shared stationery such as printed menus, magazines, pens, and paper removed, First aid kit available.
Miscellaneous	Non-smoking rooms, Family rooms, Facilities for disabled guests, Wheelchair accessible, Lift, Designated smoking area, Allergy-free room.
Accessibility	Toilet with grab rails, Emergency cord in bathroom.
Bathroom	Private bathroom, Bath or shower, Free toiletries, Hairdryer, Toilet.
Room Amenities	Seating Area, Safety deposit box, Ironing facilities, Heating, Air conditioning, Desk.
Food & Drink	Wine/champagne, Kid meals, Room service, Restaurant, Minibar, Fruits, Outdoor furniture.
Safety & security	Smoke alarms, 24-hour security, Fire extinguishers, CCTV in common areas, CCTV outside property, Security alarm.
Cleaning services	Dry cleaning, Daily housekeeping, Ironing service, Laundry.
Services & Extras	Key card access, Alarm clock, Wake-up service, Lockers, Key access.
Media & Technology	Video, Laptop safe, Telephone, Cable channels, TV, Radio.
Common areas	Sun terrace, Outdoor fireplace.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
Reception services	ATM/cash machine on site, Invoice provided, Tour desk, Private check-in/check-out, Luggage storage, Concierge service, 24-hour front desk, Express check-in/check-out, Currency exchange.
Physical distancing	Contactless check-in/check-out, Mobile app for room service, Cashless payment available, Physical distancing rules followed.
Entertainment and family services	Strollers, Kids' club, Nightclub/DJ, Indoor play area, Casino.
Pool and wellness	Sun umbrellas, Steam room, Massage, Beauty Services, Spa/wellness packages, Spa lounge/relaxation area, Foot massage, Fitness centre, Fitness, Facial treatments, Spa facilities, Personal trainer, Back massage, Fitness/spa locker rooms, Hair treatments, Hot tub/Jacuzzi, Couples massage, Neck massage, Body treatments, Head massage, Spa and wellness centre, Full body massage, Sun loungers or beach chairs.
Transport	Car hire, Shuttle service, Airport shuttle, Airport pick up, Shuttle service (free), Airport drop off.
Outdoor & View	Terrace.

Grand Hyatt Macau

Check Room Options And Availability

Room Types Available

About This Property

Grand Hyatt Macau is featured in

Guest Ratings For This Property

Guest Reviews

Jessica

Superb

Superb

Nick

Superb

Great stay , decent location

Viranee

Passable

Passable

Chu

Very poor

Thank you for special arrangements for the wheelchair elderly.

Radha

Good

Great stay and exceptional staff!

Wai

Pleasant

Pleasant

Lily

Good

Good

Anonymous

Very poor

Very poor

Chanella

Superb

Superb

Ho

Good

Definitely not the best choice in Macau at this price level

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