Resort

Hard Rock Hotel Cancun - All Inclusive

Boulevard Kukulcan Km 14.5 Hotel Zone
7.9
(645 reviews)

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This property has been featured in "50 Resorts In Cancun ".

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Deluxe Ocean View Double

  • Max 3 Adults
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    The room features a dual hot tub, flat-screen satellite TV and iPod docking station. The private bathroom offers signature toiletries and a hairdryer. It also has bathrobes and slippers available. The balcony with ocean views is furnished. The room has 2 Double-sized beds.This room is pet-friendly.

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    Deluxe Lagoon View Double

  • Max 3 Adults
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    This double room has a furnished balcony featuring lagoon views. The room also offers a double hydro-massage tub, private bath with showers, minibar with soda, bottled water, juice & domestic beer.This room is pet-friendly.

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    Deluxe Family Lagoon View (Two Bedroom)

  • Max 5 Adults
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    The family room offers 2 connecting rooms featuring lagoon views. Features a dual hot tub and a flat-screen satellite TV, this room also includes a private bathroom with signature toiletries and a hairdryer. It also has bathrobes and slippers available. Please note that this room is only available for people travelling with children.

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    Deluxe Lagoon View King

  • Max 2 Adults
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    This double room has a balcony, sofa and flat-screen TV.This room is pet-friendly.

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    Diamond Ocean View King

  • Max 2 Adults
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    The spacious double room offers air conditioning, a minibar, a balcony with sea views as well as a private bathroom boasting a bath. The unit has 1 bed.

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    Deluxe Ocean View King

  • Max 2 Adults
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    This room is pet-friendly.

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    Deluxe Family Ocean View - Two Bedroom

  • Max 5 Adults
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    The spacious apartment has 2 bedrooms and 2 bathrooms with a bath and a hairdryer. Boasting a balcony with sea views, this apartment also offers air conditioning and a flat-screen TV with satellite channels. The unit has 3 beds.

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    Deluxe Family Ocean View Double Beds - Two Bedroom

  • Max 6 Adults
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    The spacious double room features air conditioning, a minibar, a balcony with sea views as well as a private bathroom boasting a bath. The unit has 2 beds.

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    Deluxe King Room

  • Max 2 Adults
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    The double room features a safe deposit box. The unit has 1 bed.

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    Deluxe Double Room

  • Max 3 Adults
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    The double room offers a safe deposit box. The unit has 2 beds.

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    All Facilities for Hard Rock Hotel Cancun - All Inclusive

    Category Facilities
    Business facilities Meeting/banquet facilities.
    Cleanliness & disinfecting Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
    Miscellaneous Family rooms, Facilities for disabled guests, Higher level toilet, Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Allergy-free room, Pet bowls.
    Accessibility Toilet with grab rails.
    Bathroom Private bathroom, Toilet paper, Hairdryer, Bath.
    Safety & security Smoke alarms, CCTV outside property, Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas.
    Cleaning services Ironing service, Dry cleaning, Trouser press, Daily housekeeping, Laundry.
    Services & Extras Towels, Key card access, Lockers.
    Food & drink safety All plates, cutlery, glasses and other tableware have been sanitized.
    Reception services Concierge service, ATM/cash machine on site, 24-hour front desk, Express check-in/check-out, Invoice provided, Tour desk, Luggage storage, Currency exchange.
    Entertainment and family services Evening entertainment, Kids' outdoor play equipment, Karaoke, Kids' club, Indoor play area, Entertainment staff, Babysitting/child services.
    Pool and wellness Sun umbrellas, Massage, Beachfront, Beauty Services, Spa/wellness packages, Manicure, Back massage, Hair colouring, Spa lounge/relaxation area, Waxing services, Fitness/spa locker rooms, Yoga classes, Hair treatments, Hot tub/Jacuzzi, Private beach area, Hair cut, Make up services, Body wrap, Fitness centre, Couples massage, Neck massage, Body treatments, Fitness, Facial treatments, Spa facilities, Hair styling, Pedicure, Spa and wellness centre, Full body massage, Sun loungers or beach chairs.
    Shops Minimarket on site.
    Activities Live music/performance, Tennis equipment, Live sport events (broadcast), Beach, Tennis court, Billiards, Golf course (within 3 km), Table tennis.
    Others bar, pool, food, parking, wifi.
    Safety features Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Staff follow all safety protocols as directed by local authorities, First aid kit available, Access to health care professionals.
    Room Amenities Tumble dryer, Air conditioning, Wardrobe or closet, Shallow end, Iron, Safety deposit box.
    Food & Drink Wine/champagne, Restaurant, Minibar, Kid-friendly buffet, Fruits, Kid meals, Outdoor furniture, Room service, Tea/Coffee maker, Coffee house on site.
    Services Wireless Internet.
    Media & Technology Laptop safe, Satellite channels, Flat-screen TV, Telephone.
    Common areas Sun terrace, Games room, Garden.
    Physical distancing Cashless payment available.
    General Pets allowed.
    Transport Airport drop off, Shuttle service (additional charge), Shuttle service, Airport shuttle, Airport shuttle (additional charge), Airport pick up.
    Outdoor & View Lake view, Sea view, Balcony.

    Location & Nearby Places

    Zona Hotelera (11.5 Km from city center)

    Boulevard Kukulcan Km 14.5 Hotel Zone

    5 Nearby Attractions

    Playa Delfines

    3.3 km

    El Rey Ruins

    3.3 km

    Playa Tortugas

    6.8 km

    Chichen Itza

    10.6 km

    Isla Mujeres

    10.8 km

    About This Property

    Endless entertainment, activities and relaxation await guests at this exceptional oceanfront all-inclusive resort, located in Cancun's Hotel Zone and offering first-class accommodations, complete with a double hot tub and private balconies. The suites at Hard Rock Hotel Cancun All Inclusive feature free WiFi and free music streaming channels along with a fully stocked minibar with sodas, bottled water, juice & domestic beer Hard Rock Hotel Cancun All Inclusive provides guests with a large variety of luxurious amenities and facilities. Guests can enjoy a spacious outdoor pool overlooking the ocean, 2 on-site tennis courts and a full-service spa. There are also 5 gourmet restaurants located on-site, featuring a variety of international cuisine. With a kids and teen club, live nightly entertainment and organized tours of the area, guests of all ages can have an unforgettable stay at Hard Rock Hotel Cancun All Inclusive. On-site car hire service also makes nearby attractions, such as Chichen Itza, and Ek-Balam, easily accessible.

    Guest Ratings For This Property

    7.9
    Based on 645 Reviews
    100% verified reviews

    Comfort

    8.46

    Cleanliness

    8.43

    Value For Money

    7.3

    Facilities

    8.03

    Guest Reviews

    Amy
    family with young children
    8.0
    Very good
    Very good
    Good
    Pool

    Published on 29 Dec 2023

    Michael
    family with young children
    3.0
    Poor
    Hard Rock is not up to standard
    The location and beach were excellent, the Japanese restaurant was very good.
    The reception, restaurant concierge, and higher level management are very rude and have an F-you attitude. Not accommodating at all. Another huge problem is that by 7am all the beach and pool searing have all been pre booked and unless you are prepared to pay the staff manning these areas you will not get a spot. The beds are very tired and uncomfortable. They also had no idea about customer concerns as they were doing maintenance at 11pm to 12:30. After the 3rd call, they agreed to stop the drilling. 3 lifts that need to be upgraded. The shower was very old and did not have pressure and didn't work without the hand shower working simultaneously. We stayed at the Rui for 5 days first and would choose this resort over the Hard Rock.

    Published on 25 Dec 2023

    Fernando
    young couple
    10.0
    Exceptional
    Exceptional
    The hotel is amazing. Music everywhere, feels like a big party with great food. Consierge Javier Alcivar was very helpful and offered us an amazing honeymoon upgrade!

    Published on 26 Nov 2023

    Devang
    young couple
    7.0
    Good
    Great location, lovely beach, property needs maintenance, avg staff with a crazy tipping expectation
    Beach is fantastic and food is very good. Also the view from the room was great.
    The room we stayed in needs maintenance, some of the staff were rude and the tipping expectation is crazy and terrible.

    Published on 06 Nov 2023

    Miguel
    family with young children
    5.0
    Passable
    Passable
    Pool
    Lobby

    Published on 25 Oct 2023

    Franklin
    young couple
    10.0
    Exceptional
    I loved the hotel and I will go back next year.
    I liked the Service from check in to check out.
    I liked the restaurants and the pool plus the food

    Published on 21 Oct 2023

    Jones
    young couple
    9.0
    Superb
    The stay was amazing. I had a lot of fun. The food was really good also. Staff was nice with giving out directions.
    The nightly shows were awesome.
    They had scented tissue and scented tissue is not good for a lot of womens PH Balance.

    Published on 21 Oct 2023

    Anonymous
    young couple
    10.0
    Exceptional
    Exceptional
    Highly recommended All the staff was very kind and attentive with us
    All the amenities were very good

    Published on 10 Oct 2023

    Maria
    family with young children
    1.0
    Bad
    The worse experience we ever have
    Was the worse experience we ever had
    We want a refund we have all record for all the bad treatment we got from the hard rock. We want to leave the hotel on the second day after the worse treatment we had the first night( we starve because the lady didnt want to give us the bracelet since they didnt have confirmed the rooms yet, the first rooms were a disaster the hall was stinky as trash it was impossible to stay there, then they took over 5 hours to give us the room, we got our final room at almost 11pm and the air condition wasnt working) we really want to leave and we ask for a refund, they threaten that if we leave we will have a penalty and we were force to stay. At the end they make me sign a document with a compensation. A supposedly special dinner that only the member of the hall of fame are allowed to have, on a exclusive terrace with music and a personal chef with a adoc menu, all a fraud, we went to the dinner with the whole family and there was nothing and it was our last night. And on the next day the manager was on a day off and cant talk to us. This is the worse experience we ever had in a hotel supposedly 5 star. We also found a cockroach in our room.

    Published on 15 Aug 2023

    Oscar
    group
    7.0
    Good
    Good
    Pool and beach
    Food

    Published on 01 Aug 2023

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