Hyatt Zilara Cancun

About Hyatt Zilara Cancun - All Inclusive - Adults Only

Hyatt Zilara Cancun is a luxury five-star all-inclusive-sea-facing property. It is easily accessible and the rooms are well-furnished with private balconies housing minimalist decor. Enjoy lip-smacking food at the six gourmet restaurants. Indulge in the wine and spirits tasting and end your day with a relaxing massage or beauty facials at the in-house spa overlooking the Caribbean Sea.

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Junior Suite with Ocean View

Max 4 Adults

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Located right on the oceanfront, it offers an entertainment system with a55'' LED Satellite TV, coffee maker and a balcony with hammocks and direct ocean views. There is a minibar and a laptop safe. The marble bathroom includes a double spa bath, hair dryer and bathrobes. Hair straighteners are available on request.A maximum of 4 guests can stay in this suite. This suite cannot accommodate additional guests.

Junior King Suite - Oceanfront

Max 2 Adults

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Located on the upper floors, this spacious junior suite offers a 55'' LED Satellite TV. A terrace with hammocks and panoramic ocean views is also featured. There is a coffee maker, a minibar and a laptop safe. The marble bathroom includes a double spa bath, hair dryer bathrobes and toiletries. Hair straighteners are available on request.Max occupancy for this room is 2 people.

Junior Suite - Oceanfront

Max 4 Adults

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Located right on the oceanfront, it offers an entertainment system with a 55'' LED Satellite TV, and a balcony with hammocks and direct ocean views. There is a Nespresso coffee maker, a minibar and a laptop safe. The marble bathroom includes a double spa bath, bathrobes and toiletries. A hairdryer is provided and hair straighteners are available on request.A maximum of 4 guests can stay in this suite.

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Location & Nearby Places

Zona Hotelera (10.9 Km from city center)

Blvd Kukulkan Km. 11.5 Zona Hotelera

5 Nearby Attractions

Playa Tortugas

4.8 km

Playa Delfines

6.9 km

El Rey Ruins

6.9 km

Chichen Itza

8.9 km

Isla Mujeres

10.1 km

All Facilities for Hyatt Zilara Cancun - All Inclusive - Adults Only

Category	Facilities
Activities	Live music/performance, Aerobics, Live sport events (broadcast), Billiards, Beach, Tennis court, Darts, Themed dinner nights, Golf course (within 3 km), Table tennis, Tour or class about local culture.
Business facilities	Meeting/banquet facilities, Fax/photocopying.
Cleanliness & disinfecting	Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Safety features	Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, Shared stationery such as printed menus, magazines, pens, and paper removed, Staff follow all safety protocols as directed by local authorities, First aid kit available.
Miscellaneous	Non-smoking rooms, Adult only, Facilities for disabled guests, Lift, Designated smoking area.
Bathroom	Private bathroom, Bath or shower, Toilet paper, Slippers, Spa bath, Free toiletries, Hairdryer, Sauna, Bath, Shower, Toilet.
Room Amenities	Sofa, Hypoallergenic, Wardrobe or closet, Seating Area, Safety deposit box, Tile/marble floor, Ironing facilities, Heating, Air conditioning, Desk, Fan, Hot tub.
Food & Drink	Wine/champagne, Breakfast in the room, Packed lunches, Special diet menus (on request), Room service, Refrigerator, Snack bar, Restaurant, Minibar, Fruits, Outdoor furniture, Tea/Coffee maker, Bar, Coffee house on site.
Services	Internet services, Free WiFi, WiFi.
Cleaning services	Dry cleaning, Daily housekeeping, Ironing service, Laundry.
Media & Technology	CD player, DVD player, Video, Laptop safe, Satellite channels, Flat-screen TV, Telephone, Cable channels, TV, Radio.
Services & Extras	Towels, Alarm clock, Wake-up service.
Common areas	Sun terrace, Games room, Chapel/shrine, Shared lounge/TV area.
Food & drink safety	Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
Reception services	Valet parking, ATM/cash machine on site, Tour desk, Private check-in/check-out, Luggage storage, Concierge service, 24-hour front desk, Express check-in/check-out, Currency exchange.
Physical distancing	Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Physical distancing rules followed.
General	Parking, Free parking.
Entertainment and family services	Entertainment staff, Evening entertainment.
Pool and wellness	Outdoor pool (all year), Massage, Beauty Services, Yoga classes, Swimming pool, Swimming Pool, Fitness centre, Fitness, Spa facilities, Outdoor pool, Personal trainer, Hot tub/Jacuzzi, Private beach area, Spa and wellness centre.
Transport	Car hire, Airport shuttle, Airport shuttle (additional charge), Airport pick up, Airport drop off, Parking garage.
Outdoor & View	Terrace, View, Sea view, Balcony.
Shops	Barber/beauty shop.

Guest Ratings For This Property

9.0

Based on 733 Reviews

100% verified reviews

Comfort

9.4

Cleanliness

9.33

Value For Money

8.49

Facilities

9.19

Guest Reviews

Darren

family with young children

10.0

Exceptional

The staff was super friendly. Jonathon organized great beach volleyball and tequila volleyball games for us. We had a blast! Samanta, the hostess at Spice, the buffet restaurant was super friendly. We also loved the high quality shows each night plus drinks in The Den and of course the gorgeous beach.

The wifi was a little spotty

Published on 03 Jan 2024

Carlos

young couple

5.0

Passable

Great food and beverage, nice rooms

They constantly nickel and dime you. You have to pay for a lot of things even though they claim all inclusive They hound you to sell you spa treatments and are not accommodating when they dont provide you with services that you pay.

Published on 03 Jan 2024

Daniel

young couple

10.0

Exceptional

Its exciting there.

Romantic dinner on the beach was excellent for my proposal to my fianc

We had to leave.

Published on 23 Dec 2023

Brian

young couple

10.0

Exceptional

Amazingly relaxing and rejuvenating

The service and attention to detail was exceptional

Everything was great

Published on 23 Dec 2023

Moises

young couple

10.0

Exceptional

So good, we are already planning to go back

Location was great, hotel was great, food was great. But what was truly exceptional was the service, the attention, how everyone at the hotel made you feel special.

If I have to be picky, the drinks could have been better.

Published on 23 Dec 2023

Robert

young couple

9.0

Superb

Food was generally great! The staff was very friendly and offered great service no matter where we went. Everything was very clean and comfortable.

A small thing is that the vent in our room was pointed directly at the bed with no way to redirect it. It's too hot to leave the air off but I also couldn't sleep with air blowing on my face all night.

Published on 19 Dec 2023

Wilson

young couple

10.0

Exceptional

The staff was incredible. Our waiter Gisen was super friendly and helpful.

The view was great and everyday there were activities.

Published on 15 Dec 2023

Russ

family with young children

10.0

Exceptional

A complete vacation in just a few days with family for a wedding.

The friendliness and readiness of thestaff was fantastic. Have never heard of a bellman remembering my room number for 3 days as David John did. Highly recommend this place.

Probably the issues at the airport. Nothing to do with Hyatt Zilara that was magnificent.

Published on 14 Dec 2023

Shanieka

with friends

10.0

Exceptional

I liked that they had exercise activities throughout the day as well as other entertaining activities throughout the day. So you could do as much as you like or as little. I loved the food at the restaurants...including Spice (the buffet). The shows were engaging and entertaining. The Mexican night was amazing!

I didn't like that all of the cabanas were not complimentary. There were days when several of the "for rent" cabanas were empty and people were looking for spots to hang out but didn't want to pay extra for a cabana when a number of them were free. Also, there were not a lot of chairs poolside.

Published on 12 Dec 2023