Hotel

Hilton Garden Inn New Braunfels

1501 Interstate 35 North
8.1
(155 reviews)

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This property has been featured in "17 Best Hotels In New Braunfels ".

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Top Facilities

parking

bar

wifi

pool

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King Room

  • Max 2 Adults
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    A high-def cable TV is featured in this room. A microwave, small fridge, and coffee and tea-making facilities are provided.

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    Queen Room with Two Queen Beds

  • Max 4 Adults
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    A high-def cable TV is featured in this room. A microwave, small fridge, and coffee and tea-making facilities are provided.

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    Junior Suite with Two Queen Beds and Sofa

  • Max 4 Adults
  • Queen Room with Two Queen Beds - Mobility and Hearing Access

  • Max 4 Adults
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    This quadruple room is air-conditioned and has a flat-screen TV with cable channels, a tea and coffee maker and heating. The unit has 2 beds.

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    King Room with Tub - Mobility and Hearing Access

  • Max 2 Adults
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    The spacious double room offers air conditioning, a tea and coffee maker, heating, as well as a flat-screen TV with cable channels. The unit has 1 bed.

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    All Facilities for Hilton Garden Inn New Braunfels

    Category Facilities
    Activities Happy hour.
    Business facilities Meeting/banquet facilities, Fax/photocopying, Business centre.
    Others parking, bar, wifi, pool.
    Cleanliness & disinfecting Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines.
    Miscellaneous Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Family rooms, Facilities for disabled guests.
    Safety features Staff follow all safety protocols as directed by local authorities, Face masks for guests available, First aid kit available.
    Bathroom Bath or shower, Free toiletries, Hairdryer.
    Room Amenities Sofa bed, Air conditioning, Ironing facilities, Heating, Desk, Seating Area, Safety deposit box.
    Food & Drink Wine/champagne, Refrigerator, Microwave, Vending machine (drinks), Restaurant, Vending machine (snacks), Outdoor furniture, Room service, Tea/Coffee maker.
    Safety & security Fire extinguishers, Smoke alarms, CCTV outside property.
    Cleaning services Daily housekeeping, Laundry, Dry cleaning.
    Services & Extras Wake-up service, Key card access.
    Media & Technology Radio, Cable channels, TV, Video, Flat-screen TV, Telephone.
    Common areas Shared lounge/TV area.
    Food & drink safety Physical distancing in dining areas.
    Reception services Express check-in/check-out, ATM/cash machine on site, Luggage storage, 24-hour front desk.
    Physical distancing Contactless check-in/check-out, Physical distancing rules followed.
    Pool and wellness Sun umbrellas, Fitness centre, Fitness, Sun loungers or beach chairs.
    Outdoor & View Terrace.

    About This Property

    Featuring rooms with a refrigerator and free Wi-Fi, this New Braunfels hotel is 4 miles from McKenna Children’s Museum. The hotel has a 24-hour snack shop and an outdoor pool. Hilton Garden Inn New Braunfels mixes Texas and German influences with American cuisine at the Great American Grill, serving breakfast and dinner. The Pavilion Lounge is open for cocktails and beer in the evening. All air-conditioned rooms are furnished with an iPod docking station and 37-inch, flat-screen TV. Each comfortable room is equipped with convenience amenities including a microwave, coffee maker and ironing facilities. Guests of the New Braunfels Hilton Garden Inn can work out in the gym or use the 24-hour business center, offering fax and copy services. Schlitterbahn Water Park is just a 9-minute drive from the Hilton Garden Inn. Landa Park Golf Course is 4.7 miles away.

    Guest Ratings For This Property

    8.1
    Based on 155 Reviews
    100% verified reviews

    Comfort

    8.48

    Cleanliness

    8.52

    Value For Money

    7.85

    Facilities

    8.41

    Guest Reviews

    Jonda
    young couple
    9.0
    Superb
    Great place. Thanks for a restful, pleasant place to stay
    Liked the wall-dispensed soap and hair products. Staff was pleasant, room was nice and comfortable.
    A bit ridiculous to charge $2 for a water bottle in the room. No thanks, I can buy a whole case for less than $5. Breakfast not included in the price unless you select as an option.

    Published on 30 Dec 2023

    Cynthia
    review category business travellers
    10.0
    Exceptional
    Exceptional
    Excellent customer service, bar at the hotel, clean rooms and comfortable beds

    Published on 10 Dec 2023

    Maurica
    family with young children
    8.0
    Very good
    Very good
    It was right off the highway
    The bathroom did not seem clean

    Published on 25 Nov 2023

    Bridget
    solo traveller
    8.0
    Very good
    Noise was a problem
    All was great but the noise small children in hallway and next door room..could hear everything going on..adults in hall on phonewas noisy day and night..my only complaint.

    Published on 23 Nov 2023

    Cindy
    family with young children
    10.0
    Exceptional
    Exceptional
    Staff, cleanliness
    No hot tub

    Published on 16 Oct 2023

    Jason
    young couple
    7.0
    Good
    Good
    Pillows could have been better

    Published on 26 Sep 2023

    Bob
    review category business travellers
    5.0
    Passable
    Passable
    Location to where I needed to be
    Housekeeping was never done in my 4 day stay. I questioned the shift supervisor why my room was never cleaned during my stay when I was checking out, she told me that since Covid, they dont clean daily for safety reasons!!! Really!!! When I checked in I asked to at least to have my room cleaned every other day! And the clerk said no problem, but when I told the shift supervisor this, she said that he shouldnt have said that! And she would have a talk with him! If Covid was the excuse, she should have had a mask on, which I questioned!! She said it wasnt required, but cleaning my room on a daily basis wasnt required per her!!! She shouldnt be in a position of responsibility to such a popular hotel chain!!! Im actually staying at another Hilton hotel right next to the Hilton garden inn, and I inquired about the housekeeping and if it was done everyday, she looked at me and said of course it is. I asked about the Covid rules that was in place at the other hotel, she said there was no such thing, they were probably short staffed!!! Which I would have accepted, but Covid!!!! Ill never stay at the garden inn again. I like a clean room everyday when I stay away from home. Im paying for it!!! No discount for no housekeeping not being done!

    Published on 21 Sep 2023

    Bob
    review category business travellers
    1.0
    Bad
    Bad
    When I arrived at the hotel, I requested that my room be made up and cleaned everyday, Im paying for a cleaned room everyday. I was informed that the service wasnt available everyday, but every other day was!!!,?? So I agreed to that. I originally booked for 3 nights which would mean on my second night my room would have been addressed, clean sheets, new towels, etc. I extended my stay for an additional night because of work. So I would have been there 4 nights. Mind you, my room was never cleaned or visited by housekeeping. I didnt need the additional night so I checked our about 2 pm on my 3rd day and still charged for the 4th night. I asked if I could be granted a stay of execution for the 4th not without being charged and was told absolutely not. It was too late. I then proceeded to ask about the cleaning policy as my room had not been cleaned in 3 days and if I were staying a 4th night it would be 4 days my room would not have been cleaned. I was told by the SHIFT SUPERVISOR that they were still in COVID PROTOCOL!!!! I asked if they were still in covid protocols where was her mask!!!! She then told me that mask werent required!!! WTH, and Im told that my room cant be cleaned because of Covid!!!! Never again!!! I just checked into a hotel and they told me there was no such protocol for Hilton hotels!!! Figure this out, youre going to lose loyal customer if this is your stand!!

    Published on 06 Sep 2023

    Heather
    family with young children
    10.0
    Exceptional
    Exceptional
    My stay all around was great

    Published on 05 Sep 2023

    Anonymous
    with friends
    10.0
    Exceptional
    Its been great
    It was very clean, rooms were spacious, pool area was clean and staff was friendly. Breakfast was good too!
    The bathroom door in the room opened wonky and caused issues but we worked our way around it

    Published on 28 Aug 2023

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