Holiday Inn El Paso West ? Sunland Park, an IHG Hotel, El Paso

This property has been featured in "43 Best Hotels In El Paso ".

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parking

bar

wifi

pool

food

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Standard King Room

Max 2 Adults

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This room features a cable flat-screen TV, refrigerator and microwave. A work desk is included.

Standard Queen Room with Two Queen Beds

Max 4 Adults

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This room features a cable flat-screen TV, refrigerator and microwave. A work desk is included.

Standard King Room with Sofa Bed - Non-Smoking

Max 4 Adults

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This executive room features a flat-screen TV, sofa bed and a work desk. A microwave and refrigerator are included.

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All Facilities for Holiday Inn El Paso West – Sunland Park, an IHG Hotel

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying, Business centre.
Activities	Happy hour, Golf course (within 3 km).
Others	bar, pool, food, parking, wifi.
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Family rooms, Facilities for disabled guests, Non-smoking rooms, Lift, Designated smoking area.
Safety features	Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Staff follow all safety protocols as directed by local authorities, Face masks for guests available, First aid kit available.
Accessibility	Accessible room, Hearing accessible.
Bathroom	Private bathroom, Toilet paper, Hairdryer, Bath, Shower, Toilet.
Room Amenities	Air conditioning, Desk, Iron, Safety deposit box, Ironing facilities, Heating.
Food & Drink	Wine/champagne, Refrigerator, Microwave, Vending machine (drinks), Restaurant, Kid meals, Outdoor furniture, Tea/Coffee maker.
Cleaning services	Dry cleaning, Laundry.
Services & Extras	Towels, Wake up service/Alarm clock.
Media & Technology	Pay-per-view channels, TV, Radio, Satellite channels, Flat-screen TV, Telephone.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
Reception services	ATM/cash machine on site, 24-hour front desk, Luggage storage.
Physical distancing	Single-room air conditioning for guest accommodation, Cashless payment available, Contactless check-in/check-out, Physical distancing rules followed.
General	Pets allowed.
Pool and wellness	Hot tub/Jacuzzi, Fitness centre.
Shops	Minimarket on site.

About This Property

Guests of the Holiday Inn El Paso West – Sunland Park are welcome to enjoy the spacious outdoor pool with walking paths. A whirlpool, fitness room and business center are also available. The Holiday Inn El Paso West – Sunland Park provides modern rooms equipped with a flat-screen cable TV, free Wi-Fi, and a refrigerator. A coffee maker and ironing facilities are included. Holiday Inn El Paso West – Sunland Park is less than 7 miles from the El Paso Museum of Art.

Guest Ratings For This Property

7.4

Based on 436 Reviews

100% verified reviews

Comfort

7.88

Cleanliness

7.8

Value For Money

7.34

Facilities

7.42

Guest Reviews

Shayla

family with young children

2.0

Very poor

Motel, not a hotel.

The staff was nice.

This was a motel, not a hotel. The reality looks nothing like the pictures. It was a maze trying to get to our room. We had to go up stairs, then back down, and walk around two buildings. Then when we got there it was dirty. Our friends found cockroaches in their room and another had a chemical dripping from the ceiling of their room. There was construction everywhere so we couldn't get to our car without going back through the maze. During the check-in process we had to stand outside in the cold and wait on the people in front of us. There wasn't enough room in the lobby for us. The bathroom is so small! The door barely clears the toilet when you close it. We didn't even shower before we left, because it seemed so dingy. We won't be back.

(Read More)

Published on 29 Dec 2023

Anonymous

group

1.0

Bad

We will never return nor recommend this property to others

The staff was rude, I am handicap and we were not told upon booking or check-in that there was no working elevator, we were greeted by a giant cockroach upon entering our room, the sheets on both beds were visibly dirty and covered with hair, the towels were dirty, the shower curtain was falling off of the bathroom wall, neither the sink or bathtub drained at all, there was one working outlet in the entire room

Published on 05 Dec 2023

Elizabeth

family with young children

1.0

Bad

That it was under construction, bugs in the room, big hole in the carpet

Published on 04 Dec 2023

Thomas

group

1.0

Bad

Terrible experience, filthy (and I mean FILTHY) rooms, horrible design.

The location was close to our venue.

The design of the motel was terrible. Trying to find our room was like being in a labyrinth. I have never been in a more confusing location in all my life

Published on 03 Dec 2023

Kasey

young couple

10.0

Exceptional

Everything

Published on 02 Dec 2023

Pedro

young couple

8.0

Very good

We had to pay for breakfast, and most gave it free.

They did not clean every day

Published on 22 Nov 2023

Bouffard

young couple

8.0

Very good

Beautiful setting, nice property, staff hesitant to help.

I liked the setting and the property layout.

I had some trouble convincing them that the pool should be cleaned.

Published on 12 Oct 2023

Christine

solo traveller

10.0

Exceptional

Comfortable

Great stay friendly and helpful staff

Published on 08 Oct 2023

Denisse

review category business travellers

3.0

Poor

Not what I expected

Location

The cleanliness of the room, the carpet was stained and the bathroom was very dirty

Published on 02 Oct 2023

Valdez

family with young children

5.0

Passable

No breakfast included even tho my reservation said it did. Even after saying it wasn't I wanted to pay for breakfast and said they card holder wasn't working they can only take cash. Didn't sound right for me.

Published on 02 Oct 2023