Hotel de la Cit� & Spa MGallery, Carcassonne

This property has been featured in "37 Best Hotels In Carcassonne ".

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bar

food

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pool

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Superior Double Room with one King Bed

Max 2 Adults

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Offering free toiletries and bathrobes, this double room includes a private bathroom with a bath, a hairdryer and slippers. The air-conditioned double room offers a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as garden views. The unit has 1 bed.

Classic Room with One King Bed

Max 2 Adults

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Featuring free toiletries and bathrobes, this double room includes a private bathroom with a bath or a shower, a hairdryer and slippers. The air-conditioned double room features a flat-screen TV with satellite channels, soundproof walls, a minibar, a tea and coffee maker as well as city views. The unit has 1 bed.

Junior Suite

Max 2 Adults

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The air-conditioned suite features 1 bedroom and 1 bathroom with a bath and a hairdryer. The suite provides soundproof walls, a minibar, a tea and coffee maker, a wardrobe and a flat-screen TV with satellite channels. The unit offers 2 beds.

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All Facilities for Hotel de la Cité & Spa MGallery

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying.
Activities	Temporary art galleries, Tour or class about local culture.
Others	bar, pool, food, parking, wifi.
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Family rooms, Soundproof rooms, Non-smoking rooms, Lift, Allergy-free room, Pet bowls, Non-smoking throughout.
Safety features	Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Staff follow all safety protocols as directed by local authorities, Face masks for guests available, First aid kit available, Access to health care professionals.
Accessibility	Upper floors accessible by elevator.
Bathroom	Private bathroom, Bath or shower, Free toiletries, Toilet paper, Hairdryer, Slippers, Bath, Toilet, Bathrobe.
Room Amenities	Sofa, Soundproofing, Sofa bed, Air conditioning, Wardrobe or closet, Clothes rack, Desk, Shallow end, Carpeted, Safety deposit box, Fold-up bed, Heating, Extra long beds (> 2 metres), Socket near the bed, Hardwood or parquet floors, Cleaning products.
Food & Drink	Wine/champagne, Electric kettle, Restaurant, Minibar, Fruits, Special diet menus (on request), Kid meals, Room service, Tea/Coffee maker.
Safety & security	Smoke alarms, Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas.
Cleaning services	Ironing service, Dry cleaning, Daily housekeeping, Laundry.
Services & Extras	Towels, Key card access, Linen, Wake-up service.
Media & Technology	TV, Satellite channels, Flat-screen TV, Telephone.
Common areas	Sun terrace, Garden.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
Reception services	Concierge service, 24-hour front desk, Invoice provided, Private check-in/check-out, Luggage storage.
Physical distancing	Cashless payment available, Physical distancing rules followed.
General	Pets allowed.
Entertainment and family services	Evening entertainment, Board games/puzzles.
Pool and wellness	Hammam, Sun umbrellas, Steam room, Massage, Beauty Services, Spa/wellness packages, Back massage, Body scrub, Spa lounge/relaxation area, Foot massage, Body wrap, Neck massage, Body treatments, Facial treatments, Spa facilities, Spa and wellness centre, Full body massage, Hand massage, Sun loungers or beach chairs.
Outdoor & View	City view, Terrace, View, Garden view.

About This Property

Set in Carcassonne's circular walls, Hotel de la Cite Carcassonne - MGallery Collection is set in a Medieval-style chateau. The hotel features gardens and an outdoor pool with views of Saint Nazaire Basilica. Free WiFi and wired internet access is available. Classic or Provencal-style decoration and an iPod docking station feature in all of the guest rooms at Hotel de la Cite. Some rooms have a balcony with views of the city. Homemade pastries are served at breakfast and regional dishes are offered in the brasserie and summer restaurant. Guests can also dine at the Michelin-starred Barbacane restaurant or enjoy a cocktail in the bar. Guests can go wine tasting in the on-site cellar or organise a river cruise at the 24-hour reception. The hotel has a shuttle service and a valet service available for guests using the private car park. Carcassonne Train Station is 2.4 km from the property. Narbonne is 61 km away. Parking is available on site for an additional charge. - no ipod docking station in rooms - no brasserie and summer restaurant but an bar in the garden during summer where we can eat tapas with a view on the remparts - no wine tasting in the on-site cellar

Guest Ratings For This Property

8.8

Based on 1208 Reviews

100% verified reviews

Comfort

9.28

Cleanliness

9.23

Value For Money

8.08

Facilities

8.86

Guest Reviews

Amanda

young couple

10.0

Exceptional

Luxurious and delightful

From arrival the guest experience was exceptional. We were celebrating our anniversary and intend ti return every year. The room was the ultimate upgrade to a luxurious suite and the meal at the barbican restaurant was very special we enjoyed the truffle menu.

Nothing to complain about at all

Published on 19 Dec 2023

Max

family with young children

10.0

Exceptional

A must visit and must stay

Magical

Published on 16 Dec 2023

Jonathan

young couple

9.0

Superb

Pretty much everything

Bath tap fell off Overhead shower difficult to operate

Published on 14 Dec 2023

Julia

family with young children

10.0

Exceptional

Chic hotel in the center of a medieval castle

The location is unique and unbeatable. Although right in the center of the castle, it has got ample private terraces and gardens with spectacular views. The room was very comfortable and spacious, the service at high level very much in line with what is a true 5-star hotel. It was my birthday and it was a very nice touch to get a personal card with a complimentary bottle of Champagne

The location commands premium prices as you might expect. The dinner was a bit steep. But since it was a special occasion, it was all worth it!

Published on 11 Dec 2023

Dafydd

young couple

10.0

Exceptional

Amazing !

Excellent service, unique and beautiful setting in the walled city. Fantastic Michelin star restaurant.

Published on 04 Dec 2023

Sharon

young couple

10.0

Exceptional

The property was very tasty

We didnt like the fact that were not living there

Published on 02 Dec 2023

Anonymous

young couple

10.0

Exceptional

Truly the only place to stay if youre visiting Carcassonne, if you can scrimp on other parts of the trip so you can pay

We loved the location and the history of the hotel. Our room was gorgeous and had a door that opened into the garden.

There was nothing we didnt like.

Published on 29 Nov 2023

Joep

young couple

10.0

Exceptional

Great stay for a short visit to Carcassonne at a unique historical site.

Wonderful stay. Gorgeous grounds and gardens, beautiful rooms.

Some refurbishment was needed to the property interior.

Published on 26 Nov 2023

Sandra

young couple

9.0

Superb

Relaxing, comfortable and amazing food.

Amazing room, upgraded to garden view. Spacious and fully equipped. Breakfast buffet was exceptionally good.. Location was, as you would expect from being within the medieval city, just perfect.

Check in was a little difficult as their card reader couldnt read our card, for what was quite a large amount, but luckily we had another one. When we left, the concierge (we had to check out really early) put the number in on the computer and it was fine, it would be useful if reception staff knew to do that.

Published on 23 Nov 2023

Elizabeth

young couple

10.0

Exceptional

Excellent place to stay

Lovely hotel, staff very friendly and helpful. (booked a restaurant for us at short notice) Staff that complete transfer from car park to hotel were very helpful and Jerome was very knowledgeable about Carcassonne which was enjoyable to listen to. Our room was very spacious and comfortable. Would definitely stay again .

Published on 17 Nov 2023