Iberostar Selection Cancún

There were lots of negatives unfortunately. Could not get into 2 of the specialty restaurants despite trying every night as soon as they opened. Different outcome depending on who you were. Pools were freezing, not even many kids would get it. My daughter never lets the cold stop her and she spent a total of 5 minutes in the pool the 6 days we were there. Food choices during the day were very limited. No waitstaff which is unusual at these types of places. We spent alot of time in line for drinks or food. Entertainment was subpar and we even paid for a magic show which was short and not worth a premium. No medical supplies on site, even though they advertise medical services? We had to take a taxi to pharmacy at midnight to get a basic syringe. They give you resort coupons that you can use and we purchased the $200 champagne to get the discount and they wouldnt give us the credit because it wasnt activated, whatever that means. Every problem we had, no solution. Always trying to make more money off you in a scam like manner. The entire time they have people approaching you to sell you on this or that. Not much to do at night, entertainment wise. Constant miscommunication that ended up costing us which felt intentional at times.

Food: The food was excellent. The buffet had a large selection for each meal and plenty of indoor and outdoor seating. The choices of different grilled meats was our favorite part (we ate tons of lamb chops and steak, they need to always keep these options). The food in the buffet and in the restaurants were all great, 99% of everything we chose to eat was delicious. Most all inclusive resorts have Medicare food but surprisingly the food here was the best part and we enjoyed everything we ate. We went to the restaurants early and made reservations and were seated without waiting too long . Staff: They were friendly, spoke english well and were very helpful at any requests we had. Shout out to Edgar, part of the entertainment staff at the pool, thank you for the Spanish lessons. Outdoor: The layout of the outdoors area was well set up, a nice combo of kids area and adult. There were plenty of lounge chairs and pools, so that it never felt crowded, even with all the kids and families there. The beach was close, clean and so beautiful. The waters at the pool and beach were both warm enough to enjoy in December.

Food: We did not like the that there was no one making handmade tortillas, which is a staple at other Mexicans resorts we have visited and oddly all the tacos we ate we under seasoned and bland. We did not like that the only snacks offered around the pool were always the same, the food truck never changed its menu and the pool area did not offer any guac, chips, and other small snacky items to eat by pool. Lastly I was very disappointed that they did not have a juice and smoothie stand, with all the great fruit in this tropical environment, a smoothie is one of our favorite drinks by the pool. Entertainment: The outdoor theater was beautiful and comfortable but the shows were a let down. They only had one show per night and it was all ages but it was catered mainly towards young kids. The first 2 shows were both kids Christmas shows, the third they wanted to make us pay $11 for and the other 2 were boring and did not entertain. I was shocked that they had a magic show in which they wanted people to pay, at an all inclusive resorts, I don't think they gathered enough people to come watch it, it was a let down. We would have preferred at least 2 shows, one that is all ages friendly and one for adults, with more dancing, singing and glitz and glamor. There was also no outdoor, by the pool entertainment at night, so basically after dinner there was not much to do besides get a drink or go to bed, if you were not with a big family. There was only one small club room and it was always filled with young adults, acting. There were no other lounges, game rooms or other facilities to hang out in after the theater closed. Hotel: The hotel inside I would give 3 stars to because it needed work. There were broken elevator windows, chips, cracks and other small repairs needed around facility, it didn't give 5 star vibes. Our room had a broken sliding window and got stuck every time we tried closing it. Our bathroom flusher broke off and we had to call maintenance 3...

Staff was not helpful for the needs of the customers especially the front desk. Housekeeping dont leave enough supplies or understand. Took 45 minutes to check in which we never had that ever happen anywhere we ever stayed. The steakhouse stopped taking customers 7 pm. Public mens room smelled like urine. Not top shelf liquor as stated and only one type of beer. Food was fair however one of our party of four got food poisoning and sick for 3 days and also heard others we heard were sick as well. Shower dripped and sink clogged. Refrigerator not cold. All staff was not very customer service. Jamie of the entertainment staff was the only outstanding staff! Not enough Staff at pool and beach.