Ibis Surabaya City Center

Jalan Basuki Rahmat No. 94-96
7.7
560 reviews

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This property has been featured in "50 Best Hotels In Surabaya ".

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Room Types Available

Standard Double Room
  • Max 2 Adults
    •
  • 1 Photo available
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    This double room features a seating area, electric kettle and air conditioning.

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    Standard Twin Room
  • Max 2 Adults
    •
  • 1 Photo available
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    Offering free toiletries, this twin room includes a private bathroom with a shower, a hairdryer and slippers. The air-conditioned twin room offers a flat-screen TV with cable channels, a seating area, a wardrobe, a safe deposit box as well as city views. The unit has 2 beds.

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    About This Property

    Located in the central business district of Surabaya, Ibis Surabaya City Center offers a 24-hour front desk and free Wi-Fi access in the rooms. Rooms are fitted with a flat-screen TV, air conditioni (Read More)ng and hardwood as well as parquet floor. En suite bathroom features a shower, hairdryer and free toiletries. Taste Restaurant serves Western food and buffet breakfast, while Rendezvous Bar serves light meals and snacks. Meetings and conventions can be accommodated as the hotel provides meeting room and banquet facilities. Ibis Surabaya City Center is a 10-minute drive from Tunjungan Plaza Shopping Mall and 15-minute drive from Surabaya Zoo. Juanda International Airport is 21 km away.

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    Guest Ratings For This Property

    7.7
    Based on 560 Reviews
    100% verified reviews

    Comfort

    7.91

    Cleanliness

    7.99

    Value For Money

    8.1

    Facilities

    7.66

    Guest Reviews

    Azib
    family with young children
    6.0
    Pleasant
    Somewhat satisfied for price
    Friendly staff and good breakfast options. Just 10 minute walk to Tunjungan Plaza and 1 min to nearest Indomaret. Housekeeping was excellent in making up room.
    Quite a small and very cramped room. Toilet was not that clean and the water pressure was really low. Wifi was pretty slow and unreliable at times. No amenities like soap or toothbrush was provided unless upon request. Not even a single bottle of water was given in the room.

    Published on 29 Dec 2023

    Liong
    young couple
    8.0
    Very good
    Satisfying over borderline
    Good, it is satisfying to stay here.
    Facilities can be improved. Towel was given one. No amenities provided. But when you request, they provide you. Not nice at first but I consider it okay since they provide.

    Published on 26 Dec 2023

    Dimitrios
    solo traveller
    10.0
    Exceptional
    Exceptional
    I like the style of the ibis in general and this one is definetly a great value for money.

    Published on 14 Dec 2023

    Dhiny
    solo traveller
    8.0
    Very good
    Very good
    I like the breakfast but bread need to improve
    No tea or coffee Bathroom need to be fixed

    Published on 13 Dec 2023

    Ibrahim
    family with young children
    6.0
    Pleasant
    Pleasant
    friendly staff
    no tioletery, only one towel delivered, no coffee nor tea

    Published on 07 Dec 2023

    Zaki
    young couple
    5.0
    Passable
    Passable
    The tap water there quite rusty

    Published on 06 Dec 2023

    Sougata
    solo traveller
    10.0
    Exceptional
    It was an excellent experience with friendly staffs, nice and clean room, and convenient transport
    The hotel reception staffs helped me to get a package tour to Mount Bromo
    Not applicable

    Published on 05 Dec 2023

    Nasirah
    with friends
    10.0
    Exceptional
    It was good. Value for money
    Its only 10mins walking to the main mall. Next to the hotel has indomart which very practical
    On my 1st night they cleaned the room and took out the bidet and cause the toilet flooded with water. When i called, they seem know about the issues however they only notified and moved us after we got back/called to complain.

    Published on 04 Dec 2023

    Ana
    with friends
    7.0
    Good
    Good
    The facilities were good, and clean.
    Having music in the corridor playing loudly since at least 6am. Very annoying.

    Published on 27 Nov 2023

    Artanti
    review category business travellers
    10.0
    Exceptional
    Best Value
    I like how efficient and environmental friendly the hotel is. All the furniture are not fancy but very functional. Enough natural lights, feels spacious. Water refill available anytime. Yes, the shower felt like you're in a ship's cabin, but it works well. Tasty pastries and snacks at the lobby in the evening. Minimart just next door. Highly recommended.
    Tried to walk around in the morning, already super busy, But hey, it's the city center - meaning you can easily get to anywhere.

    Published on 20 Nov 2023

    Location & Nearby Places

    Tegalsari (1.7 Km from city center)

    Jalan Basuki Rahmat No. 94-96

    15 Nearby Attractions

    Monumen Bambu Runcing

    0.3 km

    Joko Dolog Buddhist Statue

    0.5 km

    Monumen Gubernur Suryo

    0.6 km

    Apsari Park

    0.6 km

    Tunjungan Plaza

    0.6 km

    Old Town

    0.7 km

    Balai Pemuda

    0.7 km

    Indonesian Cancer Museum

    0.8 km

    Monumen Kapal Selam

    1.0 km

    Surabaya Town Hall

    1.2 km

    Monumen Perjuangan POLRI

    1.3 km

    Tomb of Dr Soetomo

    1.4 km

    Museum Surabaya

    1.5 km

    Governor's Residence

    1.7 km

    Kalimas River

    1.7 km

    Klenteng Pak Kik Bio

    1.7 km

    See All Attractions

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    Top Facilities

    parking

    bar

    wifi

    food

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    All Facilities for Ibis Surabaya City Center

    Category Facilities
    Business facilities Meeting/banquet facilities, Business centre.
    Others parking, bar, wifi, food.
    Cleanliness & disinfecting Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
    Miscellaneous Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Facilities for disabled guests.
    Safety features Staff follow all safety protocols as directed by local authorities, Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, First aid kit available, Thermometers for guests provided by property, Access to health care professionals.
    Accessibility Entire unit wheelchair accessible.
    Bathroom Shower, Private bathroom, Free toiletries, Toilet paper, Toilet, Hairdryer, Slippers.
    Room Amenities Air conditioning, Interconnected room(s) available, Wardrobe or closet, Clothes rack, Desk, Hardwood or parquet floors, Socket near the bed, Seating Area, Safety deposit box.
    Food & Drink Electric kettle, Restaurant, Room service.
    Safety & security Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarms, CCTV outside property.
    Cleaning services Daily housekeeping, Laundry, Dry cleaning.
    Services & Extras Wake-up service, Towels, Key access, Key card access, Linen.
    Media & Technology Cable channels, TV, Flat-screen TV, Telephone.
    Food & drink safety All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
    Reception services Invoice provided, Luggage storage, 24-hour front desk.
    Physical distancing Cashless payment available, Physical distancing rules followed.
    Transport Airport shuttle, Airport shuttle (additional charge), Airport drop off, Shuttle service (additional charge), Shuttle service, Airport pick up.
    Pool and wellness Foot massage, Massage, Couples massage, Neck massage, Spa facilities, Head massage, Spa and wellness centre, Back massage, Full body massage, Hand massage.
    Outdoor & View City view, View.

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