InterContinental London Park Lane, an IHG Hotel, London

This property has been featured in "29 Luxury Hotels In Mayfair ".

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Room Types Available

Cosy King Room

Max 2 Adults

1 Photo available

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A spacious room, in a quiet courtyard location, with features including wireless speakers and a large flat-screen TV.Access to the Club Intercontinental Lounge is available for a supplement.

Premium King Room with Park View

Max 3 Adults

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The Premium Rooms feature elegant English interiors with wireless speakers and flat-screen TVs. The rooms offer views over famous London landmarks including the Royal Hyde Park and Green Park to the Houses of Parliament and Big Ben.Access to the Club InterContinental Lounge with scenic views over London is available for a supplement.

Premium King Room

Max 3 Adults

1 Photo available

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The Premium Rooms feature elegant English interiors with wireless speakers and large flat screen TVs. The spacious rooms offer views over famous London landmarks.Access to Club InterContinental Lounge is available for a supplement.

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About This Property

This elegant, 5-star hotel is located between Mayfair and Knightsbridge. Its luxurious rooms feature large LCD TVs and Wireless Speakers, while its gourmet restaurant serves seasonal cuisine.With mod (Read More)ern and relaxing decor, the rooms at InterContinental London Park Lane include private bathrooms with a hairdryer.Enjoy a chic and exceptional culinary experience at one of our elegant dining options. Savour the rustic Italian cuisine offered by acclaimed chef Theo Randall, or admire the views of Wellington Arch while sipping on an eclectic cocktail in The Arch Bar.InterContinental London Park Lane is beautifully located between Hyde Park and Green Park, just a 5-minute walk from both parks. Buckingham Palace is only 10 minutes walk away, while Hyde Park Corner Underground Station is only 5 minutes walk away.

InterContinental London Park Lane, an IHG Hotel is featured in

Guest Ratings For This Property

8.2

Based on 622 Reviews

100% verified reviews

Comfort

8.88

Cleanliness

8.74

Value For Money

7.46

Facilities

8.42

Guest Reviews

Lisa

family with young children

9.0

Superb

Great stay in Mayfair, location perfect for everything we wanted to explore

Location Cleanliness Very good breakfast Very comfortable rooms

Published on 30 Dec 2023

Huey

family with young children

8.0

Very good

Comfortable

Location

Pricey

Published on 15 Dec 2023

Phil

young couple

2.0

Very poor

Not what we expected

Panny, on the door as he was so welcoming and always smiling. Nothing was too much trouble. Anne-Marie, the restaurant manager as she did her best to ensure we had an enjoyable meal. Sasanker, the waiter in the bar. A fascinating young man studying Maths with plans for the future.

Maybe we chose the wrong weekend, but we found a large number of the clientele were pretentious characters and continually rude, unsavoury, and wholly unacceptable for a 5 star hotel. We'd had a dinner and breakfast deal and on Friday evening we booked our evening meal early as we were going to the theatre. Initially, the restaurant said they weren't open at 5:30pm, but we were seated and offered a set menu. Whilst we understand it's an Italian restaurant, we could not eat any of the choices as there was a very narrow and specialised selection on offer with no fish, chicken, steak, etc. As a result, we ate our evening meal, a burger after the theatre in the bar over a coffee table. Not recommended. Even the process of getting a taxi outside was a battle. Despite being first in the queue, we were pushed aside by some rude characters who promptly gave me a mouthful. Even the doormen couldn't resolve it. Not the sort of people I'd expect at a 5-star hotel.

(Read More)

Published on 14 Dec 2023

Sahar

with friends

10.0

Exceptional

Great service, perfect location!

Published on 13 Dec 2023

Mohammed

young couple

1.0

Bad

Deeply Disappointing Experience at a Five-Star Hotel

I recently stayed at this hotel, renowned for being part of the prestigious five-star Intercontinental brand. However, my experience was far from the luxury and excellence I expected. The problems began at check-in. I was assured a 30-minute wait for my room after upgrading, but this turned into an unbearable four-hour delay. This not only showed a blatant disregard for my time but also seemed like a tactic to increase revenue rather than enhance my comfort. Furthermore, the upgrade charges, which were supposed to be waived, were still on my bill at checkout. This, combined with the rude and unprofessional attitude of the front desk staff, was extremely disheartening. The inconsistency in the billing process, where I received two conflicting bills, highlighted a worrying lack of organization. Cleanliness was also a major issue. The room, particularly the towels with unsightly brown spots, raised serious hygiene concerns. To address these issues, I even had Alexandros Chrysanthakopoulos, the reception manager, visit my room. Despite his promises of a satisfactory resolution, nothing improved. Before writing this review, I tried contacting the hotel to speak with either Sam or Alexandros, only to be told that both were unavailable. This lack of responsiveness is unacceptable in any hotel, let alone a supposed five-star establishment. From the misleading check-in process focused more on upselling than guest comfort, to the unfulfilled promises, poor room conditions, and unprofessional staff behavior, my experience was extremely disappointing. It's disheartening to see such a renowned hotel fail to uphold the basic standards of hospitality. I urge potential guests to reconsider staying here, as the hotel currently falls dramatically short of the five-star service it claims to provide. I am awaiting a response from the hotel management addressing these severe shortcomings.

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Published on 07 Dec 2023