Krystal Urban Cancun & Beach Club, Cancun

This property has been featured in "50 Cancun All Inclusive Resorts ".

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Room Types Available

Standard Room Beach Club Access

Max 2 Adults

2 Photos available

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The Standard Room features a balcony with pool and city views, as well as black out shades. Among its amenities are a working desk, ironing facilities, safety deposit box, cable TV and tea/coffee maker. The private bathroom has a shower, a hairdryer and a Vanity mirror. Free toiletries are also available.

Standard Room w/ Two Double Beds + Beach club access

Max 4 Adults

2 Photos available

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The spacious double room offers air conditioning, a safe deposit box, a balcony with city views as well as a private bathroom featuring a shower. The unit offers 2 beds.

Altitude Room Beach Club Access

Max 2 Adults

1 Photo available

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This air-conditioned double room includes a flat-screen TV with cable channels, a private bathroom as well as a balcony with city views.

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About This Property

Located in the Malecon area in beautiful and exciting downtown Cancun, surrounded by restaurants and businesses, Krystal Urban Cancun & Beach Club offers convenient amenities and services for a varie (Read More)ty of travelers.Guests at this hotel can go for a swim in the refreshing outdoor pool. The modern and stylish guestrooms at the Krystal Urban Cancun & Beach Club feature various amenities such as free wireless internet and a spacious work desk.From this hotel, guests can enjoy spectacular views of the city and surrounding gardens. Spa and gym services will be available soon.

Krystal Urban Cancun & Beach Club is featured in

Guest Ratings For This Property

7.6

Based on 2932 Reviews

100% verified reviews

Comfort

8.04

Cleanliness

8.01

Value For Money

7.65

Facilities

7.67

Guest Reviews

Victor

group

1.0

Bad

Dont stay here they try to rip you offf. And they scam you with getting a taxi and over charger

They are holding money on my card and will not give it back

Published on 05 Jan 2024

Tyronne

solo traveller

1.0

Bad

Horrible experience and I won't return.

The Spanish

The false website information - They advertise that they offer airport transport but when I arrived they said they didn't. I could pay 40 one way to and from the airport x 2 with taxi or wait 4 hours. I waited 4 hours for a bus so I checked in at 3am. They rejected me having breakfast because I left the eating room after a coffee to dress down. Not allowed to leave the room of the buffet. I paid to go to the beach club however, upon arrival I was told it was fully booked and that I can't go. I went to the beach club only once. My entire hotel stay included 0 hot water in my room. I had to sacrifice 5 hours of my afternoon entertaining 2 plumbers who both did nothing more than confirm that my hotel room had no hot water. They changed my room after 2 days that they confirmed the issue and I complained. They also changed the WiFi without informing me and the worst thing of all: I paid 1200 for my stay, within 24 hours of making my payment, the hotel/booking.com changed the price to 500 so I got treated horribly and robbed financially.

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Published on 04 Jan 2024

Meg

family with young children

6.0

Pleasant

rooms were clean. lovely pool / beach club in sister hotel

very noisy at night. rooms not sound proof at all

Published on 04 Jan 2024

Lucile

family with young children

1.0

Bad

Awful stay... I cannot recommend this hotel.

The location.

- Lack of service - Management is definitely missing - Buffet breakfast until 11 am but there is no hot chocolate left at 10:25am. The first morning I ordered a hot chocolate and they said they could not prepare it. The second morning I asked for a hot chocolate. They said no and came back to me to say they will prepare it. The hot chocolate arrived cold.... - Toilet clogged but could not fix it so we asked to change room. We changed room and had free late check out until 3pm. - In the new room, we also had a second problem in the bathroom in particular with the shower. Standing water led to bathroom flood.

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Published on 02 Jan 2024

Irma

with friends

4.0

Disappointing

Not a 4 star hotel experience

Location is convenient. Car rental right in the hotel. Coffee shop right in the hotel. Not loud. Comfortable beds.

Checkin process was bad set - unprofessional and very slow. No hot water in the room! When asked to fix it - nobody really cared about it. Very old interior of the rooms - stains on the furniture, fossils, toilets needs to be renovated Super old and loud AC - easier not to use it, impossible to sleep when its on. Cards-keys to the rooms had to be changed every day - somehow they were not working in the end of the day. Breakfasts are not healthy, selection is small and pretty greasy. Coffee is bad.

Published on 02 Jan 2024