Best Western Plus Greenwood Indy South Inn

Ok so, had a wheelchair room. Walk in shower and bathroom very roomy. Which was very good. However in the shower the soap,shampoo ect was high up and to the back of the seat. I could not reach it at all need help. The shower for me was not easy to work. Again needed help. Thank God I wasn't solo. The hand bars by the toliet there but one was in my opinion is misplaced. There is one to the left and is sturdy and placed well. But for me I need two. The 2nd one is BEHIND the toliet. I had to use the corner of the sink which was literally a small corner due to distance and I was very fearful of my palm slip off. If I tried the back bar I was risking dislocating my shoulder. So a bar behind the toliet, and a bar on the left side....sorta like playing twister...my body would not be safe twisted like that. Now here is a very confusing issue... Why on God's green earth would you have a bed close to 4 foot off the floor in a handicapped, wheelchair room? I absolutely could not get into the bed. My husband literally had to lift my legs and one by one and had to help me somehow someway get comfortable which never was achieved. I am over 350 pounds so this task was absolutely not easy for either of us, but especially for him. It was also extremely painful I was only able to sleep an hour at a time...my legs were so sore and challenged. Then my back, then my neck. In order to use the bathroom we had to repeat this physical hardship... My husband didn't get much rest either due to this unexpected physically challenging mess of a bed that I could not get in or out of. Nor could I physically get into a proper physical position in order to rest or sleep properly. The pain this cause my body was and still is beyond bearable. So my question is why? Why in a handicap room would you have the bed so high?

My room fridge was making moaning and growling noises all night. I reported to a desk clerk who didn't seem to care and said she would have someone check it but no body did anything. It kept me up the first two nights so I finally had to unplug it. There were nearby guests with a shrill screaming child that wouldn't stop screaming late at night. I was put in a pet room that I did not request when I'm allergic to pets and they wouldn't move me. The breakfast was ok not great. Nothing very healthy offered and the hot items were discusting. The food area was always a mess with spilled items and juice.