Mercure Nairobi Upper Hill

Business facilities

• Meeting/banquet facilities
• Fax/photocopying
• Business centre

Activities

• Cooking class
• Game drives

Cleanliness & disinfecting

• Guest accommodation sealed after cleaning
• Use of cleaning chemicals that are effective against coronavirus
• Guest accommodation is disinfected between stays
• Linens
• Towels and laundry washed in accordance with local authority guidelines
• Property is cleaned by professional cleaning companies
• Guests have the option to cancel any cleaning services for their accommodation during their stay

Others

• Bar
• Pool
• Food
• Parking
• Wifi

Miscellaneous

• Visual aids: braille
• Facilities for disabled guests
• Soundproof rooms
• Higher level toilet
• Auditory guidance
• Wheelchair accessible
• Non smoking rooms
• Lift
• Designated smoking area
• Lower bathroom sink
• Non smoking throughout

Safety features

• Shared stationery such as printed menus
• Magazines
• Pens
• And paper removed
• Hand sanitizer in guest accommodation and key areas
• Thermometers for guests provided by property
• Staff follow all safety protocols as directed by local authorities
• Face masks for guests available
• Process in place to check health of guests
• First aid kit available
• Access to health care professionals

Accessibility

• Upper floors accessible by elevator
• Emergency cord in bathroom
• Toilet with grab rails
• Accessible by lift
• Walk in shower

Bathroom

• Private bathroom
• Bath or shower
• Free toiletries
• Toilet paper
• Toothbrush
• Hairdryer
• Shampoo
• Slippers
• Bath
• Shower
• Body soap
• Conditioner
• Toilet

Exclusive services

• Concierge services
• Free gym access

Room Amenities

• Hypoallergenic
• Soundproofing
• Cots
• Feather pillow
• Air conditioning
• Wardrobe or closet
• Clothes rack
• Desk
• Seating area
• Carpeted
• Iron
• Safety deposit box
• Trash cans
• Tile/marble floor
• Non feather pillow
• Ironing facilities
• Adapter
• Socket near the bed

Food & Drink

• Wine/champagne
• Refrigerator
• Electric kettle
• Restaurant
• Minibar
• Kid friendly buffet
• Packed lunches
• Dining table
• Fruits
• Special diet menus (on request)
• Kid meals
• Dining area
• Outdoor furniture
• Bottle of water
• Room service
• Tea/coffee maker
• Coffee house on site

Safety & security

• Smoke alarms
• Cctv outside property
• Security alarm
• 24 hour security
• Fire extinguishers
• Cctv in common areas
• Smoke alarm
• Carbon monoxide detector

Cleaning services

• Ironing service
• Dry cleaning
• Trouser press
• Daily housekeeping
• Laundry

Services & Extras

• Towels
• Wake up service/alarm clock
• Key card access
• Linen
• Towels/sheets (extra fee)
• Wake up service

Media & Technology

• Cable channels
• Tv
• Laptop safe
• Satellite channels
• Flat screen tv
• Telephone

Common areas

• Sun terrace
• Shared lounge/tv area

Food & drink safety

• All plates
• Cutlery
• Glasses and other tableware have been sanitized
• Physical distancing in dining areas

Reception services

• Concierge service
• 24 hour front desk
• Invoice provided
• Tour desk
• Luggage storage
• Currency exchange

Physical distancing

• Single room air conditioning for guest accommodation
• Cashless payment available
• Physical distancing rules followed

Entertainment and family services

• Kids' outdoor play equipment
• Board games/puzzles

Transport

• Airport drop off
• Shuttle service
• Airport shuttle
• Airport shuttle (additional charge)
• Airport pick up

Pool and wellness

• Fitness centre

Outdoor & View

• City view