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Nairobi Serena Hotel

Nairobi City Centre (2 kms from Strathmore University)
Kenyatta Avenue,

Ranked 8 out of 30 5 star hotels in kenya

8.8
418 reviews

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Room Types Available

Deluxe Double Room
  • Max 2 Adults
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  • 1 Photo available
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    Deluxe rooms allow you to experience views of the Nairobi Cathedral or Central Park with your choice of a garden view or a city view.Rest on comfortable Twin beds or Queen-sized double beds and enjoy a private bathroom with a bathtub and glazed windows. Interconnecting rooms can be provided for family groups.

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    Superior Double Room
  • Max 2 Adults
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    Superior Rooms have king-sized beds and a private veranda. All rooms have private bathrooms with bath tub and a shower. Rooms have large double glazed window panels overlooking the Nairobi skyline and lush hotel gardens. All rooms are air-conditioned with WIFI internet connection.

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    Executive Suite
  • Max 2 Adults
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  • 2 Photos available
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    The spacious Executive Suites are equally suitable as a Presidential, a CEO, a honeymoon or a VIP venue.The open plan features a King-sized bed, an extended seating area with couches and a workspace in addition to a private veranda. Each suite also has a modern bathroom with a separate walk-in shower, a bath tub and a WC.

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    Business Suite
  • Max 2 Adults
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  • 1 Photo available
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    The well-appointed business suites offer a separate bedroom with a King-sized bed, a sitting room with a work-space, a dining area with a table to accommodate four, a private veranda and a guest washroom in addition to the private bath.

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    King Room
  • Max 2 Adults
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  • 1 Photo available
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    Offering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as garden views.

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    Suite
  • Max 2 Adults
    •
  • 4 Photos available
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    The air-conditioned suite has 1 bedroom and 1 bathroom with a walk-in shower and a bath. The suite features soundproof walls, a minibar, a tea and coffee maker, a flat-screen TV with cable channels, as well as garden views. The unit has 1 bed.

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    Executive Room
  • Max 2 Adults
    •
  • 2 Photos available
    •

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    Offering free toiletries and bathrobes, this double room includes a private bathroom with a walk-in shower, a bath and a hairdryer. The spacious air-conditioned double room offers a flat-screen TV with cable channels, soundproof walls, a minibar, a tea and coffee maker as well as garden views.

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    Nairobi Serena Hotel is featured in

    Guest Ratings For This Property

    8.8
    Based on 418 Reviews
    100% verified reviews

    Comfort

    9.34

    Cleanliness

    9.29

    Value For Money

    8.33

    Facilities

    9.08

    Reviewers Mention About Nairobi Serena Hotel

    The Nairobi Serena Hotel receives mostly positive reviews, with guests praising the friendly and attentive staff, delicious food, and clean rooms. The hotel's location is convenient and secure, altho (Read More)ugh there are some renovations taking place. The hotel is recommended for business visits and large events, and guests appreciate the helpfulness of the staff. There are some minor issues mentioned, such as bathroom problems and slow service, but overall, guests enjoyed their stay and would return in the future.

    Guest Reviews

    Hugh
    review category business travellers
    8.0
    Very good
    Nice given alternative options
    It was comfortable and had all needed for a relaxing stay.
    Some of the extras were ludicrously priced. Taxi booking from the hotel and movie Chanels pricing was out of line. ( More expensive than 5 star hotels in New York.) This is a five star hotel in the 3rd world.

    Published on 04 Jan 2024

    Neil
    family with young children
    10.0
    Exceptional
    A great short break with the family after 2 weeks of travelling around Kenya. Great hotel, with good facilities and sta
    the location, facilities and staff were excellent
    nothing, I look forward to staying again

    Published on 01 Jan 2024

    Robert
    group
    10.0
    Exceptional
    Luxury with an attention to detail.
    Detailed custom architecture and furniture gave the entire hotel a beautiful theme. The pool was amazing.

    Published on 20 Dec 2023

    David
    young couple
    10.0
    Exceptional
    The finest hotel in Kampala, with grounds that will astound you with their natural beauty.
    Everything. The rooms, restaurants, and especially the pool and grounds, which are like a jungle setting in downtown Kampala.
    Nothing

    Published on 15 Dec 2023

    Ssemwanga
    review category business travellers
    10.0
    Exceptional
    Every thing was just fine
    Hospitality
    Cleanliness

    Published on 06 Dec 2023

    Ayub
    family with young children
    9.0
    Superb
    Very nice hotel
    The Rooms were exceptionally nice. The food was brilliant.
    Nothing really

    Published on 06 Dec 2023

    Peijia
    young couple
    10.0
    Exceptional
    Strongly recommend Serena hotel!
    Because of the excellent quality of the mattresses and pillows in Serena hotels, I had a wonderful sleeping experience. Professional and heartwarming staff make me feel welcomed. I would definitely recommend Serena Hotel to my friends and family!
    No

    Published on 05 Dec 2023

    Sandy
    group
    10.0
    Exceptional
    This very pleasant hotel exceeded my expectations.
    I wanted to visit the cathedral so the location was perfect as was walking distance. I arrived very late to the hotel and received a warm welcome. room service was available as the restaurant had closed by this time. The room was clean and very comfortable. Toiletries were provided as were some snacks from the mini bar and tea and coffee making facilities. The decor of the hotel was lovely. My booking had not included breakfast so unable to comment on the food but the coffee was very nice. There was no time to enjoy the pool in the lovely surroundings. I would definitely stay again in the event of travelling to Nairobi
    (Read More)
    No comments

    Published on 05 Dec 2023

    Mehdi
    review category business travellers
    9.0
    Superb
    Superb
    The breakfast was good and i liked fresh fruits. The pool was heated and nice. The gym was modern and lots of equipments.

    Published on 03 Dec 2023

    Dinesh
    solo traveller
    9.0
    Superb
    I would always stay at Serena
    Excellent Service
    All was fine and good

    Published on 30 Nov 2023

    Location & Nearby Places

    Nairobi City Centre (1.0 Km from city center)

    Kenyatta Avenue,

    15 Nearby Attractions

    Central Park Nairobi

    0.2 km

    Nairobi Gallery

    0.3 km

    Uhuru Park

    0.4 km

    Lake Naivasha

    0.9 km

    Jamia Mosque Nairobi

    0.9 km

    African Heritage House

    0.9 km

    Kenyatta International Conference Centre

    1.0 km

    August 7th Memorial Park

    1.0 km

    Maasai Market

    1.1 km

    Railway Museum

    1.1 km

    National Archives

    1.3 km

    Nairobi Snake Park

    1.4 km

    Nairobi National Museum

    1.5 km

    Nairobi Arboretum

    1.8 km

    Westgate Shopping Mall

    3.6 km

    See All Attractions

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    Top Facilities

    parking

    bar

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    All Facilities for Nairobi Serena Hotel

    Category Facilities
    Business facilities Meeting/banquet facilities, Fax/photocopying, Business centre.
    Cleanliness & disinfecting Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Hand sanitiser.
    Safety features Hand sanitizer in guest accommodation and key areas, Face masks for guests available, Process in place to check health of guests, Shared stationery such as printed menus, magazines, pens, and paper removed, Staff follow all safety protocols as directed by local authorities, First aid kit available.
    Miscellaneous Non-smoking rooms, Non-smoking throughout, Facilities for disabled guests, Soundproof rooms, Wheelchair accessible, Lift, Designated smoking area, Lower bathroom sink.
    Accessibility Upper floors accessible by elevator, Toilet with grab rails, Emergency cord in bathroom.
    Bathroom Private bathroom, Bath or shower, Toilet paper, Slippers, Free toiletries, Hairdryer, Sauna, Bath, Shower, Toilet, Bathrobe.
    Room Amenities Sofa, Soundproofing, Drying rack for clothing, Wardrobe or closet, Clothes rack, Seating Area, Iron, Safety deposit box, Tile/marble floor, Interconnected room(s) available, Ironing facilities, Extra long beds (> 2 metres), Socket near the bed, Air conditioning, Desk, Carpeted.
    Food & Drink Wine/champagne, Kid-friendly buffet, Breakfast in the room, Packed lunches, Coffee machine, Kid meals, Dining area, Room service, Electric kettle, Snack bar, Restaurant, Minibar, Outdoor furniture, Tea/Coffee maker, Bar, Coffee house on site.
    Safety & security Smoke alarms, 24-hour security, Fire extinguishers, CCTV in common areas, CCTV outside property, Security alarm.
    Services Internet services, Free WiFi, WiFi.
    Cleaning services Dry cleaning, Trouser press, Daily housekeeping, Ironing service, Laundry.
    Services & Extras Towels, Key card access, Executive lounge access, Wake up service/Alarm clock, Wake-up service, Lockers.
    Media & Technology Laptop safe, Flat-screen TV, Telephone, Cable channels, TV.
    Food & drink safety Delivered food is securely covered, Food can be delivered to guest accommodation, All plates, cutlery, glasses and other tableware have been sanitized, Breakfast takeaway containers, Physical distancing in dining areas.
    Common areas Outdoor fireplace, Garden.
    Reception services Invoice provided, Tour desk, Luggage storage, Concierge service, 24-hour front desk, Express check-in/check-out, Currency exchange.
    Physical distancing Screens or physical barriers placed between staff and guests in appropriate areas, Cashless payment available, Physical distancing rules followed.
    General Parking, Private parking, Parking on site, Free parking, WiFi available in all areas.
    Entertainment and family services Children's playground, Babysitting/child services.
    Pool and wellness Sun umbrellas, Massage, Kids' pool, Spa/wellness packages, Spa lounge/relaxation area, Swimming pool, Swimming Pool, Fitness centre, Fitness, Spa facilities, Outdoor pool, Spa and wellness centre, Sun loungers or beach chairs.
    Transport Car hire, Shuttle service (additional charge), Shuttle service, Airport shuttle, Airport shuttle (additional charge).
    Outdoor & View Terrace, City view, Landmark view, View, Garden view, Balcony.
    Shops Barber/beauty shop.

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