MUR Neptuno Gran Canaria - Adults Only, Maspalomas

This property has been featured in "50 Best Hotels In Maspalomas ".

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parking

bar

wifi

pool

food

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Double or Twin Room

Max 2 Adults

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Air-conditioned room with free Wi-Fi, a furnished balcony, minibar, work desk and tea and coffee making facilities. The bathroom comes with a shower or bath, toiletries and towels for the swimming pool.

Double Room Single Use

Max 1 Adult

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Double room for single use. This air-conditioned room has free Wi-Fi, a furnished balcony, minibar, work desk and tea and coffee making facilities. The bathroom comes with a shower or bath, toiletries and towels for the swimming pool.

Double Room with Pool View

Max 2 Adults

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This air-conditioned double room includes a flat-screen TV with satellite channels, a private bathroom as well as a balcony with pool views. The unit offers 2 beds.

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All Facilities for MUR Neptuno Gran Canaria - Adults Only

Category	Facilities
Activities	Live music/performance, Themed dinner nights, Golf course (within 3 km).
Business facilities	Meeting/banquet facilities, Fax/photocopying.
Cleanliness & disinfecting	Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Others	bar, pool, food, parking, wifi.
Miscellaneous	Adult only, Soundproof rooms, Non-smoking rooms, Lift, Designated smoking area, Non-smoking throughout.
Safety features	Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Thermometers for guests provided by property, Staff follow all safety protocols as directed by local authorities, Process in place to check health of guests, First aid kit available, Access to health care professionals.
Bathroom	Private bathroom, Bath or shower, Free toiletries, Toilet paper, Hairdryer, Sauna, Bath, Toilet, Bidet, Bathrobe.
Room Amenities	Soundproofing, Air conditioning, Wardrobe or closet, Desk, Shallow end, Seating Area, Safety deposit box, Hardwood or parquet floors.
Food & Drink	Wine/champagne, Electric kettle, Restaurant, Minibar, Fruits, Special diet menus (on request), Outdoor furniture, Room service, Tea/Coffee maker.
Safety & security	CCTV outside property, 24-hour security, Fire extinguishers, CCTV in common areas.
Cleaning services	Ironing service, Dry cleaning, Daily housekeeping, Laundry.
Services & Extras	Towels, Key card access, Linen, Wake-up service.
Media & Technology	TV, Laptop safe, Satellite channels, Flat-screen TV, Telephone.
Common areas	Sun terrace, Games room, Shared lounge/TV area.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
Reception services	24-hour front desk, Tour desk, Luggage storage, Currency exchange.
Physical distancing	Cashless payment available, Contactless check-in/check-out, Physical distancing rules followed.
Entertainment and family services	Evening entertainment, Karaoke, Board games/puzzles.
Pool and wellness	Hammam, Steam room, Massage, Beauty Services, Spa lounge/relaxation area, Water slide, Fitness centre, Fitness.
Transport	Car hire, Airport drop off, Shuttle service (additional charge), Shuttle service, Airport shuttle, Airport shuttle (additional charge), Airport pick up.
Outdoor & View	Pool view, Terrace, View, Balcony.

About This Property

Neptuno is an adults-only hotel, next to the Yumbo Shopping Centre, and 900 metres away from the beach Playa del Inglés. All air-conditioned rooms have free Wi-Fi, satellite TV and a furnished balcony. The private bathroom comes with a hairdryer. The hotel spa includes a sauna, Turkish bath and gym. The Neptuno's swimming pool is heated from October until April and live music can be enjoyed in the bar several times a week. There is a 24-hour reception and a tour desk. Maspalomas Golf course is 3 km away. You can hire a car and there is free on-site parking. In the Buffet Restaurant, in the winter season (November to April), gentlemen must wear long pants.

Guest Ratings For This Property

8.4

Based on 847 Reviews

100% verified reviews

Comfort

8.92

Cleanliness

8.94

Value For Money

8.28

Facilities

8.52

Guest Reviews

Laurence

solo traveller

8.0

Very good

Friendly staff

very poor gym facilities

Published on 05 Jan 2024

Ioan

young couple

1.0

Bad

A disappointment

The location of the hotel is great. However, it shouldn't be 4 stars.

The re-used food from the day before or from lunch made me sick. The sewage smell in the hotel lobby and restaurant area. The rude staff. The fact that they have no rules when it comes to the sun beds being booked in advance by guests and then going for shopping. The rooms outdated I think from like the 60's. Definitely not worth the money and 4 stars.

Published on 03 Jan 2024

Andy

young couple

9.0

Superb

A chilled oasis set yet perfectly located for the Yumbo

Great location, in the heart of things but feels a quiet oasis around the pool. Restaurant food excellent - fresh and varied choice. Staff very attentive.

Published on 02 Jan 2024

Peter

young couple

4.0

Disappointing

Enjoyed the holiday its been 6 years since last in Neptuno staff fabulous, rooms comfortable and clean, food is horrend

Staff, room, shower,location.

Food, is gone from bad to worse.

Published on 25 Dec 2023

Anonymous

solo traveller

7.0

Good

It's definitely a great value stay. Very much worth booking if you're going to

Great facilities, although a little worn in places. Amazing breakfast. Lovely staff and service. Pretty much everything is good about the hotel.

Had a little bug problem in my bathroom, which was unsolved. Although the staff did try their best to fix it.

Published on 23 Dec 2023

Unnur

solo traveller

6.0

Pleasant

The room was very good and most staff were lovely, thanks.

The sunbeds were awful. All the stairs to reception and dinner area were not so good.

Published on 20 Dec 2023

Gary

young couple

9.0

Superb

Booked to return next year, so I think that says it all.

Location and most staff where very friendly. There was a good selection of foods for all meals.

We would have preferred a room with a pool view, has requested. We had the option of moving halfway through our holiday but decided not to. The room we had was fine, no major issues. One or two of the staff appeared very unfriendly.

Published on 15 Nov 2023