Portola Hotel & Spa

Two Portola Plaza - Show on map

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This property has been featured in "48 Best Hotels In Monterey ".

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Room Types Available

King Room
  • Max 3 Adults
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    Offers city or garden terrace views.

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    Two Queen Beds
  • Max 4 Adults
  • 2 Photos available
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    Offers city or garden terrace views.Rates are based on 2 guests. A maximum of 4 guests can stay in this room. Please refer to the policies for fees that will apply for additional guests.

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    King Room with Courtyard View
  • Max 4 Adults
  • 2 Photos available
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    Features a private patio and views of the courtyard.

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    Two Queen Beds with Courtyard View
  • Max 4 Adults
  • 3 Photos available
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    Features a private patio and views of the courtyard.Rates are based on 2 guests. A maximum of 4 guests can stay in this room. Please refer to the policies for fees that will apply for additional guests.

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    King Room with Partial View
  • Max 4 Adults
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    The spacious triple room provides a tea and coffee maker, a safe deposit box, heating and a flat-screen TV. The unit offers 1 bed.

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    Queen Room with Partial View
  • Max 4 Adults
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    The quadruple room provides a tea and coffee maker, a safe deposit box, heating and a flat-screen TV. The unit offers 2 beds.

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    King Room - Disability Access
  • Max 4 Adults
  • 1 Photo available
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    The spacious triple room provides a tea and coffee maker, a safe deposit box, heating and a flat-screen TV. The unit offers 1 bed.

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    King Room - Disability Access
  • Max 4 Adults
  • 3 Photos available
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    The spacious triple room offers a flat-screen TV, a tea and coffee maker, a safe deposit box and heating. The unit offers 1 bed.

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    Quadruple Room
  • Max 4 Adults
  • 3 Photos available
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    The quadruple room features a tea and coffee maker, a safe deposit box, heating and a flat-screen TV. The unit has 2 beds.

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    About This Property

    Located near Fisherman’s Wharf, it has easy access to shopping, dining, and whale watching. The Portola Hotel & Spa is 1.6 km from the historic Cannery Row. Guest rooms feature a flat-screen TV and (Read More) a refrigerator. The private bathroom includes eco-friendly amenities and a make-up mirror. Select rooms offer views of the harbour.

    Portola Hotel & Spa is featured in

    Guest Ratings For This Property

    8.1
    Based on 2414 Reviews
    100% verified reviews

    Comfort

    8.78

    Cleanliness

    8.7

    Value For Money

    7.31

    Facilities

    8.39

    Guest Reviews

    Mcsweeney
    family with young children
    6.0
    Pleasant
    Pleasant
    The room was spacious, very contemporary, and the bed was very comfortable. It was very close to all of the First Night activities on New Year's Eve.
    Because it was First Night/New Year's Eve the line to register was very long. However, we pre-registered online and were told we could just get our keys and go to our room. That didn't happen. We still had to wait in line. Our luggage took more than 2 hours to get to our room. We called guest services twice to see where the luggage was. Then my husband went to the lobby to get our luggage himself. I had to take some medicine so we couldn't wait any longer. The bellman stopped him and said only bellman were allowed to use the carts. My husband explained that I needed my medicine. The bellman said he didn't care, it is hotel policy. He radioed his boss and told him he had a rude customer when he was rude and disrespectful, not understanding the need for my meds. Also there was a sliding door right outside of our room which led to a terrace, but the door kept opening and closing all night. It should have been locked. Room 395.

    Published on 04 Jan 2024

    Paige
    group
    10.0
    Exceptional
    Would totally stay here again!
    Great location and beautiful rooms!

    Published on 04 Jan 2024

    Selene
    young couple
    6.0
    Pleasant
    Nicely located hotel in Monterey
    Location is central, parking spot connected to the hotel and convenient, nice common areas.
    Huge hotel, rooms are a bit outdated and cleaning not up to standards (especially the carpets/furnitures)

    Published on 03 Jan 2024

    Levi
    young couple
    10.0
    Exceptional
    Amazing facility !
    Friendly , great location

    Published on 03 Jan 2024

    David
    review category business travellers
    7.0
    Good
    Good
    Fabulous location. Walking distance to town, and the Wharf . Good food and prices at hotel restaurant.
    Had to call twice to get the room cleaned. Even though we called, it wasn't cleaned until the of the day

    Published on 02 Jan 2024

    Karla
    young couple
    10.0
    Exceptional
    We stay for New Years party and was amazing! All music, dancing and food! Quality in the people
    Beautiful hotel and the great locution and customer service is outstanding !
    We have a bit issue with the tv channels in the cable

    Published on 02 Jan 2024

    Diane
    young couple
    9.0
    Superb
    Superb
    Location very convenient, right in the middle of downtown. Lots of restaurants nearby.
    The shower had very low water pressure and was difficult to regulate, temperature-wise. The water was so hot coming out of the tap, I burned my hand.

    Published on 02 Jan 2024

    Vivian
    group
    5.0
    Passable
    Passable
    Room not ready at 4PM. Stale food odor permeated room. Sheets also smelled like old oil. Noted strong food smell in elevator lobby area of first floor apparently coming from adjacent restaurant. Attended New Year Eve Party assuming set up was like last year. It was not. Felt we were misled.

    Published on 02 Jan 2024

    Sophie
    family with young children
    6.0
    Pleasant
    Pleasant
    Clean, spacious room
    Didnt get to check in until after 5pm as room wasnt ready

    Published on 01 Jan 2024

    Tracie
    group
    2.0
    Very poor
    Nice appearance on outside. Rooms are too small, too hot, too bright, and dogs are treated better
    Location, lobby bar. Thats it.
    The pillows were horrible The room was too hot. The ceiling fan was placed all the way over to the end of the room near the window, could not feel it unless on that side. Used to get chocolate chip cookies upon arrival. Now they only give dogs biscuits and handkerchiefs. What? Nothing for the actual paying guests? But dogs get treated better? Ok. No black out shades in rooms. Shutters dont even close all the way, making room too bright too early.

    Published on 31 Dec 2023

    Top Facilities

    Bar

    Wifi

    Spa

    Pets allowed

    Beach

    Pool

    Concierge service

    Food

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    ₹249 Onwards