Portola Hotel & Spa, Monterey

This property has been featured in "48 Best Hotels In Monterey ".

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Top Facilities

parking

bar

wifi

pool

food

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Check Room Options And Availability

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King Room

Max 3 Adults

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Offers city or garden terrace views.

Two Queen Beds

Max 4 Adults

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Offers city or garden terrace views.Rates are based on 2 guests. A maximum of 4 guests can stay in this room. Please refer to the policies for fees that will apply for additional guests.

King Room with Courtyard View

Max 4 Adults

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Features a private patio and views of the courtyard.

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All Facilities for Portola Hotel & Spa

Category	Facilities
Business facilities	Meeting/banquet facilities, Fax/photocopying.
Activities	Beach, Fishing, Hiking, Snorkelling, Diving.
Others	bar, pool, food, parking, wifi.
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Visual aids: Braille, Facilities for disabled guests, Higher level toilet, Auditory guidance, Wheelchair accessible, Non-smoking rooms, Lift, Pet bowls, Lower bathroom sink, Non-smoking throughout.
Safety features	Hand sanitizer in guest accommodation and key areas, Staff follow all safety protocols as directed by local authorities, Face masks for guests available, First aid kit available.
Accessibility	Toilet with grab rails.
Bathroom	Free toiletries, Hairdryer, Shower, Bathrobe.
Room Amenities	Air conditioning, Desk, Safety deposit box, Fold-up bed, Interconnected room(s) available, Ironing facilities, Heating.
Food & Drink	Wine/champagne, Refrigerator, Vending machine (drinks), Restaurant, Vending machine (snacks), Kid meals, Outdoor furniture, Tea/Coffee maker.
Safety & security	Smoke alarms, CCTV outside property, Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas.
Cleaning services	Ironing service, Dry cleaning, Laundry.
Services & Extras	Key card access, Alarm clock.
Media & Technology	Video, Flat-screen TV.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized.
Reception services	Concierge service, ATM/cash machine on site, 24-hour front desk, Invoice provided, Luggage storage.
Physical distancing	Cashless payment available, Contactless check-in/check-out.
General	Pets allowed.
Pool and wellness	Massage, Back massage, Hot tub/Jacuzzi, Fitness centre, Couples massage, Spa facilities, Spa and wellness centre, Full body massage, Sun loungers or beach chairs.
Outdoor & View	Terrace, Balcony.

About This Property

Located near Fisherman’s Wharf, it has easy access to shopping, dining, and whale watching. The Portola Hotel & Spa is 1.6 km from the historic Cannery Row. Guest rooms feature a flat-screen TV and a refrigerator. The private bathroom includes eco-friendly amenities and a make-up mirror. Select rooms offer views of the harbour.

Guest Ratings For This Property

8.1

Based on 2414 Reviews

100% verified reviews

Comfort

8.78

Cleanliness

8.7

Value For Money

7.31

Facilities

8.39

Guest Reviews

Mcsweeney

family with young children

6.0

Pleasant

The room was spacious, very contemporary, and the bed was very comfortable. It was very close to all of the First Night activities on New Year's Eve.

Because it was First Night/New Year's Eve the line to register was very long. However, we pre-registered online and were told we could just get our keys and go to our room. That didn't happen. We still had to wait in line. Our luggage took more than 2 hours to get to our room. We called guest services twice to see where the luggage was. Then my husband went to the lobby to get our luggage himself. I had to take some medicine so we couldn't wait any longer. The bellman stopped him and said only bellman were allowed to use the carts. My husband explained that I needed my medicine. The bellman said he didn't care, it is hotel policy. He radioed his boss and told him he had a rude customer when he was rude and disrespectful, not understanding the need for my meds. Also there was a sliding door right outside of our room which led to a terrace, but the door kept opening and closing all night. It should have been locked. Room 395.

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Published on 04 Jan 2024

Paige

group

10.0

Exceptional

Would totally stay here again!

Great location and beautiful rooms!

Published on 04 Jan 2024

Selene

young couple

6.0

Pleasant

Nicely located hotel in Monterey

Location is central, parking spot connected to the hotel and convenient, nice common areas.

Huge hotel, rooms are a bit outdated and cleaning not up to standards (especially the carpets/furnitures)

Published on 03 Jan 2024

Levi

young couple

10.0

Exceptional

Amazing facility !

Friendly , great location

Published on 03 Jan 2024

David

review category business travellers

7.0

Good

Fabulous location. Walking distance to town, and the Wharf . Good food and prices at hotel restaurant.

Had to call twice to get the room cleaned. Even though we called, it wasn't cleaned until the of the day

Published on 02 Jan 2024

Karla

young couple

10.0

Exceptional

We stay for New Years party and was amazing! All music, dancing and food! Quality in the people

Beautiful hotel and the great locution and customer service is outstanding !

We have a bit issue with the tv channels in the cable

Published on 02 Jan 2024

Diane

young couple

9.0

Superb

Location very convenient, right in the middle of downtown. Lots of restaurants nearby.

The shower had very low water pressure and was difficult to regulate, temperature-wise. The water was so hot coming out of the tap, I burned my hand.

Published on 02 Jan 2024

Vivian

group

5.0

Passable

Room not ready at 4PM. Stale food odor permeated room. Sheets also smelled like old oil. Noted strong food smell in elevator lobby area of first floor apparently coming from adjacent restaurant. Attended New Year Eve Party assuming set up was like last year. It was not. Felt we were misled.

Published on 02 Jan 2024

Sophie

family with young children

6.0

Pleasant

Clean, spacious room

Didnt get to check in until after 5pm as room wasnt ready

Published on 01 Jan 2024

Tracie

group

2.0

Very poor

Nice appearance on outside. Rooms are too small, too hot, too bright, and dogs are treated better

Location, lobby bar. Thats it.

The pillows were horrible The room was too hot. The ceiling fan was placed all the way over to the end of the room near the window, could not feel it unless on that side. Used to get chocolate chip cookies upon arrival. Now they only give dogs biscuits and handkerchiefs. What? Nothing for the actual paying guests? But dogs get treated better? Ok. No black out shades in rooms. Shutters dont even close all the way, making room too bright too early.

Published on 31 Dec 2023