Quest Hotel Darmo - Surabaya by ASTON

Jl.Ronggolawe 27 - 29
7.7
218 reviews

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This property has been featured in "50 Best Hotels In Surabaya ".

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Room Types Available

Superior Double or Twin Room
  • Max 2 Adults
    •
  • 1 Photo available
    •

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    This air conditioned double or twin room comes with an electric kettle, a safety deposit box, and a flat-screen satellite TV. There is also an en suite bathroom featuring shower facility and a hairdryer.

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    Deluxe Double or Twin Room
  • Max 2 Adults
    •
  • 3 Photos available
    •

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    This air conditioned double or twin room comes with an electric kettle, a minibar, a seating room with sofa, a safety deposit box, and a flat-screen satellite TV. There is also an en suite bathroom featuring shower facility, hairdryer, and free toiletries.

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    Suite
  • Max 2 Adults
    •

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    This air conditioned suite has an extra space and is fitted with an electric kettle, a minibar, a seating room with sofa, a safety deposit box, and a flat-screen satellite TV. There is also an en suite bathroom featuring bath or shower facility, hairdryer, and free toiletries.

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    Executive Suite
  • Max 2 Adults
    •

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    Offering more space, this air conditioned suite is fitted with an electric kettle, a minibar, a seating room with sofa, a safety deposit box, and a flat-screen satellite TV. There is also an en suite bathroom featuring bath or shower facility, hairdryer, and free toiletries.

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    About This Property

    Situated in the central area of Surabaya, Quest Hotel Darmo - Surabaya by ASTON offers cosy and modernly decorated accommodation with free WiFi access in all areas and a 24-hour front desk. It takes (Read More) about a 5-minute drive from the property to Tunjungan Plaza Shopping Mall and a 10-minute drive to Surabaya Town Square Shopping Centre. Raya Gubeng Railway Station is reachable within a 15-minute drive, whilst getting to Juanda International Airport will take about 35 minutes by car. The rooms at Quest Hotel Darmo - Surabaya by ASTON are all air-conditioned and fitted with a flat-screen satellite TV, a wardrobe, a seating area with sofa, a minibar, safety deposit box, and an en suite bathroom featuring shower facilities and free toiletries. Bathtubs are available in some of the rooms. Other facilities offered at the hotel include an outdoor pool, a free use of the fitness centre, a concierge service, and a tour desk to help with guests' travel arrangements. Massage treatments, dry cleaning service, airport shuttle, business centre, and meeting/banquet facilities are available with extra charges. As for dining option, the on-site restaurant and bar, Crystal Cafe, serves the daily buffet breakfast and Indonesian dishes. Guests can also explore the surrounding area for more dining options that are only about a 10-minute drive away.

    Quest Hotel Darmo - Surabaya by ASTON is featured in

    Guest Ratings For This Property

    7.7
    Based on 218 Reviews
    100% verified reviews

    Comfort

    8.01

    Cleanliness

    7.99

    Value For Money

    8.23

    Facilities

    7.77

    Guest Reviews

    Cindy
    review category business travellers
    5.0
    Passable
    Passable
    brakfast was good,staff are frindly
    room area,balcony and bathroom not clean,so dirty, i stay at suite room unacceptable look like budget hotel room,please take more attention about the hygiene,i wont come back again and not recommended.

    Published on 15 Dec 2023

    Gerald
    family with young children
    8.0
    Very good
    Great
    The location is in the heart of the city and the price is excellent
    The hotel ia kinda old

    Published on 15 Sep 2023

    Ventura
    young couple
    9.0
    Superb
    Superb
    Nice room and good staff service.
    Could be included the free pick up from airport to hotel, many other competitors offers this service

    Published on 10 Sep 2023

    Martin
    young couple
    9.0
    Superb
    Superb
    staff very helpful , rooms clean and comfortable - good location
    Pool is super cold

    Published on 09 Sep 2023

    James
    young couple
    8.0
    Very good
    A good overnight stay
    Lovely big bed and good bathroom. Wi-Fi was fine. Breakfast very good- eggs cooked to order. Excellent location as close to some very nice restaurants
    Gym equipment needed updating - most of it was broken We were given a free upgrade which in reality was the hotel moving us to a full corridor most likely to make cleaning easier. We were put next to a noisy family (adjoining room) and soundproofing wasnt great

    Published on 05 Sep 2023

    David
    family with young children
    8.0
    Very good
    Best value for money ratio when staying in Surabaya.
    The breakfast is very nice, it features several Indonesian dish as well as a variety of classic breakfast options. Staff is also giving quality service.
    Bathroom equipment is worn and could be better maintained.

    Published on 26 Aug 2023

    Robert
    with friends
    2.0
    Very poor
    Add a bit of budget and stay somewhere else
    Good selection at the breakfast buffet.
    A no go. We got an upgrade from a superior to a deluxe room and wondered if it was a downgrade. The photo looks much better than the room is. Facilities are worn out and it does not feel clean (some spots might not disappear any more even after a deep cleaning). No idea when the windows have been cleaned the last time outside. If you open the tap of the washbasin, it touches the mirror. A plastic protection there in wood look is already falling off. Avoid to look at the sealed a d grouted parts of the shower. No towels at the pool and no staff there. Scratched toilet bowl seat and clogged toilet there. Liquid soap was empty. Staff at the reception did not know opening times of the few sights, it just consults Google maps. Breakfast staff does not speak English. The hotel seems to target mainly Indonesian customers. The egg station is outside right in front of an exhaust. The breakfast selection was good, but expect jams and juices that taste chemical.
    (Read More)

    Published on 18 Aug 2023

    Setio
    family with young children
    10.0
    Exceptional
    Exceptional
    The security were professional. The staff and front line management were organised and allowed everything to work as clockwise. A home away from home as I pursued the Prajogo Story . https://youtube.com/@ps3theprajogostoryfindingm803 . Many wonderful staff to name them all but to me are like family. Novita and Mulayadi are great in their role as all the others were able to perform their duties with professionalism as well as tender loving care. They are passionate in their job and when their is the passion excellence is delivered. I hope to one day return and they can be like family. Special tanks to Samudarno, Agung, Stevina, Dina, Afrik, Galia and sorry if I can't write all your names. Hope to see you keep smiling in the job you love. Kindest regards Setio and The Prajogo Story.
    (Read More)

    Published on 26 Jul 2023

    Carolina
    with friends
    9.0
    Superb
    Comfortable stay in Surabaya
    The hotel rooms are pretty comfortable and thanks to the big windows you can enjoy the view over the city. The first day we had a problem with the AC properly and the staff promptly changed our room to another one with a functioning AC. The breakfast buffet is quite varied and the offer comprises local dishes. We also enjoyed dinner at the restaurant and the dishes were very tasty.

    Published on 18 Jul 2023

    Roberta
    young couple
    10.0
    Exceptional
    Exceptional
    Comfortable room with every facility. The facility is well made and many services are available. The hotel restaurant is really good and the staff very friendly. Excellent value for money!

    Published on 18 Jul 2023

    Location & Nearby Places

    Tegalsari (3.4 Km from city center)

    Jl.Ronggolawe 27 - 29

    15 Nearby Attractions

    Chinatown, Surabaya

    0.1 km

    Monumen Perjuangan POLRI

    0.6 km

    Bungkul Park

    0.7 km

    Tomb of Dr Soetomo

    0.7 km

    Flora Park

    0.9 km

    Suroboyo Monument

    1.2 km

    Surabaya Town Square

    1.4 km

    Monumen Bambu Runcing

    2.1 km

    Indonesian Cancer Museum

    2.3 km

    Joko Dolog Buddhist Statue

    2.3 km

    Tunjungan Plaza

    2.5 km

    Monumen Gubernur Suryo

    2.5 km

    Apsari Park

    2.5 km

    Old Town

    2.5 km

    Balai Pemuda

    2.5 km

    Monumen Kapal Selam

    2.6 km

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    Top Facilities

    parking

    bar

    wifi

    pool

    food

    See All Facilities

    All Facilities for Quest Hotel Darmo - Surabaya by ASTON

    Category Facilities
    Business facilities Meeting/banquet facilities, Fax/photocopying, Business centre.
    Others parking, bar, wifi, pool, food.
    Cleanliness & disinfecting Hand sanitiser, Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
    Miscellaneous Non-smoking rooms, Lift, Designated smoking area, Facilities for disabled guests.
    Safety features Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Air purifiers, Process in place to check health of guests, First aid kit available, Thermometers for guests provided by property, Access to health care professionals.
    Accessibility Upper floors accessible by elevator.
    Bathroom Bath, Shower, Private bathroom, Free toiletries, Toilet paper, Toilet, Hairdryer, Slippers.
    Room Amenities Drying rack for clothing, Air conditioning, Wardrobe or closet, Clothes rack, Desk, Safety deposit box.
    Food & Drink Electric kettle, Restaurant, Minibar, Room service, Tea/Coffee maker.
    Safety & security 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarms, CCTV outside property.
    Cleaning services Ironing service, Daily housekeeping, Laundry, Dry cleaning.
    Services & Extras Wake-up service, Towels, Wake up service/Alarm clock, Key access, Linen, Alarm clock.
    Media & Technology TV, Satellite channels, Flat-screen TV, Telephone.
    Food & drink safety All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
    Reception services Express check-in/check-out, Concierge service, Tour desk, 24-hour front desk.
    Physical distancing Cashless payment available, Mobile app for room service, Physical distancing rules followed.
    Transport Airport shuttle, Car hire, Airport shuttle (additional charge), Airport drop off, Airport pick up.
    Pool and wellness Massage, Fitness centre, Spa/wellness packages, Fitness, Spa and wellness centre, Spa lounge/relaxation area.
    Outdoor & View City view, View.

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