Ruby Marie Hotel Vienna, Vienna

This property has been featured in "52 Best Hotels In Vienna ".

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Room Types Available

Nest Room

Max 2 Adults

1 Photo available

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These smaller rooms offer views of the green patio or the inner patio. They feature an open-plan bathroom.Please also note that the rooms do not provide twin beds, but only double beds.

Cosy Room

Max 2 Adults

2 Photos available

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These rooms offer views of the Mariahilfer Strae, the green patio or the inner patio. They feature an open-plan bathroom.Please also note that the rooms do not provide twin beds, but only double beds.

Lovely Room

Max 2 Adults

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These rooms offer views of the inner patio, the green patio or of the Mariahilfer Strae Shopping Street. They feature an open-plan bathroom.Please also note that the rooms do not provide twin beds, but only double beds.

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About This Property

Featuring a bar with a rooftop terrace and free WiFi, Ruby Marie Hotel Vienna is located in the renovated former Stafa department store right at the corner of Mariahilfer Strae, Viennas best-known sh (Read More)opping street, and Kaiserstrae.The Ruby Marie Hotels bar is open 24/7 and also functions as the property's reception. The building's designer and vintage furniture was hand picked, and there is also a free guitar rental on site. The hotel's own online playlist is at guests' disposal.The modern rooms are air-conditioned and come with a flat-screen satellite TV, a modern sound system with Marshall amplifiers, a safe, and a bathroom with a rain shower. The luxurious spring mattresses ensure a great sleep.You can also find vending machines for snacks and drinks on every floor.Discounted parking is available at the APCOA car park opposite the hotel. The Westbahnhof Train and Underground Station and the Zieglergasse Metro Station are just a few steps away. The Museums Quarter is located nearby and Viennas city centre can be reached within 10 minutes on public transport.

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Guest Ratings For This Property

8.5

Based on 7808 Reviews

100% verified reviews

Comfort

8.79

Cleanliness

8.81

Value For Money

8.22

Facilities

8.56

Guest Reviews

Nga

family with young children

3.0

Poor

Didn't provide housekeeping as requested, staff not professional in addressing customers' concerns

Close to public transportation such as tram and U/S trains. Good food options nearby.

We stayed for 4 nights 3 days and for 2 out of those 3 days, the hotel staff didn't provide housekeeping services as requested/agreed and the 1 day that they did housekeeping, it was a poor job. The first time this happened, the receptionist (who was also one of the bartenders since this hotel doesn't have full-time receptionists) asked several times if we declined room services when checking in (we didn't) or if we hung a "do not disturb" sign outside our room (we didn't). Even if we did hang a sign, we noticed that other rooms got a message from the cleaning staff notifying them of the time of visit and reasons they didn't provide cleaning services. On our floor/room, we didn't see such a message. Still, we were sympathetic to the hotel staff's busy schedule during the holiday week. The next day, we had housekeeping service but it was barely minimum: the trash was taken out, towels were changed, but the room was still very dirty, especially near the bathroom area (which has no door, so inevitably water got quite messy on the floor when we showered). The third day, we came back to yet another uncleaned room after a long day trip. At this point, we were very frustrated but the reception staff wasn't able to do anything about it since their cleaning staff has left for the day. They offered to move us to another room but it was on a different floor which was very inconvenient for us. Overall, it was a very poor experience for the price we paid. The hotel was not much more than a cool/hip hostel and wasn't professional in hospitality services.

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Published on 04 Jan 2024