Ruby Marie Hotel Vienna

Kaiserstraße 2-4
8.5
7994 reviews

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This property has been featured in "52 Best Hotels In Vienna ".

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Room Types Available

Nest Room
  • Max 2 Adults
    •
  • 1 Photo available
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    These smaller rooms offer views of the green patio or the inner patio. They feature an open-plan bathroom.Please also note that the rooms do not provide twin beds, but only double beds.

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    Cosy Room
  • Max 2 Adults
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  • 2 Photos available
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    These rooms offer views of the Mariahilfer Stra�e, the green patio or the inner patio. They feature an open-plan bathroom.Please also note that the rooms do not provide twin beds, but only double beds.

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    Lovely Room
  • Max 2 Adults
    •

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    These rooms offer views of the inner patio, the green patio or of the Mariahilfer Stra�e Shopping Street. They feature an open-plan bathroom.Please also note that the rooms do not provide twin beds, but only double beds.

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    Wow Room
  • Max 2 Adults
    •

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    These spacious rooms come with a large double bed and a vintage chair. Some units feature views of the city. They feature an open-plan bathroom.Please also note that the rooms do not provide twin beds, but only double beds.

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    Loft Room
  • Max 2 Adults
    •
  • 2 Photos available
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    These rooms come with a terrace overlooking Vienna from the Kahlenberg hill to the Gloriette in Sch�nbrunn Palace gardens. They are fitted with large blankets and fine bed linen. They also feature an open-plan bathroom.Please also note that the rooms do not provide twin beds, but only double beds.

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    About This Property

    Featuring a bar with a rooftop terrace and free WiFi, Ruby Marie Hotel Vienna is located in the renovated former Stafa department store right at the corner of Mariahilfer Straße, Vienna’s best-known (Read More)shopping street, and Kaiserstraße. The Ruby Marie Hotel´s bar is open 24/7 and also functions as the property's reception. The building's designer and vintage furniture was hand picked, and there is also a free guitar rental on site. The hotel's own online playlist is at guests' disposal. The modern rooms are air-conditioned and come with a flat-screen satellite TV, a modern sound system with Marshall amplifiers, a safe, and a bathroom with a rain shower. The luxurious spring mattresses ensure a great sleep. You can also find vending machines for snacks and drinks on every floor. Discounted parking is available at the APCOA car park opposite the hotel. The Westbahnhof Train and Underground Station and the Zieglergasse Metro Station are just a few steps away. The Museums Quarter is located nearby and Vienna´s city centre can be reached within 10 minutes on public transport.

    Ruby Marie Hotel Vienna is featured in

    Guest Ratings For This Property

    8.5
    Based on 7994 Reviews
    100% verified reviews

    Comfort

    8.79

    Cleanliness

    8.81

    Value For Money

    8.23

    Facilities

    8.56

    Guest Reviews

    Nga
    family with young children
    3.0
    Poor
    Didn't provide housekeeping as requested, staff not professional in addressing customers' concerns
    Close to public transportation such as tram and U/S trains. Good food options nearby.
    We stayed for 4 nights 3 days and for 2 out of those 3 days, the hotel staff didn't provide housekeeping services as requested/agreed and the 1 day that they did housekeeping, it was a poor job. The first time this happened, the receptionist (who was also one of the bartenders since this hotel doesn't have full-time receptionists) asked several times if we declined room services when checking in (we didn't) or if we hung a "do not disturb" sign outside our room (we didn't). Even if we did hang a sign, we noticed that other rooms got a message from the cleaning staff notifying them of the time of visit and reasons they didn't provide cleaning services. On our floor/room, we didn't see such a message. Still, we were sympathetic to the hotel staff's busy schedule during the holiday week. The next day, we had housekeeping service but it was barely minimum: the trash was taken out, towels were changed, but the room was still very dirty, especially near the bathroom area (which has no door, so inevitably water got quite messy on the floor when we showered). The third day, we came back to yet another uncleaned room after a long day trip. At this point, we were very frustrated but the reception staff wasn't able to do anything about it since their cleaning staff has left for the day. They offered to move us to another room but it was on a different floor which was very inconvenient for us. Overall, it was a very poor experience for the price we paid. The hotel was not much more than a cool/hip hostel and wasn't professional in hospitality services.
    (Read More)

    Published on 04 Jan 2024

    Anonymous
    family with young children
    5.0
    Passable
    Happy new year
    The location
    No smart tv and theres no laundry

    Published on 02 Jan 2024

    Elizabeth
    young couple
    10.0
    Exceptional
    Always a dependable option in Vienna.
    Clean and well-appointed room. Very comfortable sleep.

    Published on 01 Jan 2024

    Birgit
    family with young children
    9.0
    Superb
    Great.
    Very friendly staff. Great breakfast.
    When they cleaned the room, they didnt hoover the floors, so after a couple of days we had quite dusty floors.

    Published on 30 Dec 2023

    D383
    young couple
    9.0
    Superb
    Superb
    The self checkin is very easy and checkout is even easier. The room design and the concepts about cleaning is very nice.

    Published on 29 Dec 2023

    Tiffany
    with friends
    9.0
    Superb
    Adults only
    The staff, bar and rooftop was amazing. If you wanted to stay in after a long day of exploring, the hotel provided different activities. They had movie night which I didnt get the chance to attend but the selection was pretty good. The staff was very welcoming and the served a special drink, Nutcracker, which I might add is something I would get again. Overall my stay there was great.
    My only complaint was the bathroom in my room. It was not as clean. Having dark tiles may be a great design but finding what looks like mold in between the grout is a bit off putting.

    Published on 28 Dec 2023

    Olivia
    young couple
    8.0
    Very good
    Very good
    Room was a good standard, bed is so comfy and the hotel bar was lovely
    Tea or coffee in the room would have been nice for the price

    Published on 24 Dec 2023

    Balazs
    family with young children
    10.0
    Exceptional
    Fresh, modern, cosy.
    Rooms are cosy, clean and modern. The possibility of changing the daily cleaning to a drink is superb:) Breakfast is much better than the usual "continental". The staff is incredibly helpful and nice. Lovely people there.
    I can't mention anything...fortunately:) If you prefer the old style of being served by butlers it's not your place, it's the 21. century:)

    Published on 21 Dec 2023

    Daan
    young couple
    10.0
    Exceptional
    Exceptional
    Service and the perfect place/room

    Published on 20 Dec 2023

    young couple
    7.0
    Good
    Good
    The location was perfect. The hotel is nearby to the metro station and to the main road with different stores and fast food restaurants . In front of the hotel there is also a tram station something that we preferred for our transportation. The stafff is very friendly and ready to help you for everything. Although the room was as we expected regarding the size ,there was no mini fridge. The breakfast was poor . Finally , the room was cleaned every day but they didnt change our bedsheets at all.

    Published on 19 Dec 2023

    Location & Nearby Places

    Neubau (2.7 Km from city center)

    Kaiserstraße 2-4

    15 Nearby Attractions

    Haus des Meeres

    0.7 km

    Aqua Terra Zoo

    0.8 km

    Leopold Museum

    1.5 km

    Museums Quartier

    1.5 km

    Naschmarkt

    1.6 km

    Natural History Museum

    1.7 km

    Maria-Theresien-Platz

    1.7 km

    Kunsthistorisches Museum

    1.7 km

    Museum of Fine Arts

    1.7 km

    Austrian Parliament Building

    1.8 km

    Vienna City Hall

    1.9 km

    Technical Museum

    1.9 km

    Court Garden Vienna

    2.0 km

    Albertina

    2.0 km

    Vienna State Opera

    2.0 km

    The National Theater Vienna

    2.1 km

    See All Attractions

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    Top Facilities

    parking

    bar

    wifi

    food

    See All Facilities

    All Facilities for Ruby Marie Hotel Vienna

    Category Facilities
    Activities Live music/performance, Movie nights.
    Others parking, bar, wifi, food.
    Cleanliness & disinfecting Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Property is cleaned by professional cleaning companies, Guests have the option to cancel any cleaning services for their accommodation during their stay.
    Miscellaneous Wheelchair accessible, Non-smoking rooms, Lift, Designated smoking area, Facilities for disabled guests, Soundproof rooms, Lower bathroom sink, Non-smoking throughout.
    Safety features Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Process in place to check health of guests, First aid kit available, Access to health care professionals.
    Accessibility Toilet with grab rails, Upper floors accessible by elevator, Emergency cord in bathroom.
    Bathroom Shower, Private bathroom, Free toiletries, Toilet paper, Toilet, Hairdryer.
    Room Amenities Hypoallergenic, Soundproofing, Air conditioning, Heating, Wardrobe or closet, Extra long beds (> 2 metres), Desk, Hardwood or parquet floors, Socket near the bed, Seating Area, Safety deposit box.
    Food & Drink Wine/champagne, Vending machine (drinks), Vending machine (snacks), Outdoor furniture, Coffee house on site.
    Safety & security Security alarm, 24-hour security, Fire extinguishers, CCTV in common areas, Smoke alarms.
    Cleaning services Daily housekeeping.
    Services & Extras Towels, Key access, Key card access, Linen.
    Media & Technology Radio, Laptop safe, TV, Satellite channels, Flat-screen TV.
    Common areas Sun terrace, Shared lounge/TV area.
    Food & drink safety All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
    Reception services Express check-in/check-out, Invoice provided, Luggage storage, 24-hour front desk.
    Physical distancing Cashless payment available, Contactless check-in/check-out, Physical distancing rules followed.
    Pool and wellness Yoga classes.
    Outdoor & View City view, Terrace, Balcony, View, Inner courtyard view.

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