The worst part about the hotel is its management, the woman who did not reveal her name (just that shes Spanish-German), ruined our anniversary. After there was a mistake in the level of board we were given, the woman, instead of sending someone at management level to resolve it or allow us to have half board (one would think a supposed 5 star hotel would do something like that for guests, especially those celebrating important events, especially when the food served is a basic buffet), she sent low level employees with scissors to just try to cut wristbands without explanation. When we went to dinner, no one informed us that we did not, in fact, not have half board, until their servers tried to charge us $70 usd for a plate of pasta (when a seafood platter anywhere on the island costs around $30). I spoke with the woman, who assured me that she would revise everything and speak with me the next day - she never did, and then on my check out day she left and turned off her phone, leaving her employees to try to charge me the $70 that I never agreed to, telling me that the woman takes it out of their paychecks if someone doesnt pay. It was clear among all employees that this woman is abusive and has her employees terrified. Seeing this abusive situation in addition the problems caused by this woman truly ruined our anniversary. On top of this, at best its a 2-3 star hotel, and you can find infinitely better deals for your money pretty much anywhere on the island. If you care about employers treating their employees with basic human dignity, treating guests better than a hostel, and getting an even half-decent return for your money, stay away.
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