Sercotel Arenal Bilbao, Bilbao

This property has been featured in "50 Best Hotels In Bilbao ".

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parking

wifi

food

bar

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Habitacion Basica Individual

Max 1 Adult

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This elegant, air-conditioned room features satellite TV, a work desk, minibar and a private bathroom with a hairdryer.

Habitacion Clasica con vistas a la ciudad - 2 camas

Max 2 Adults

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Providing free toiletries, this twin/double room includes a private bathroom with a bath, a bidet and a hairdryer. The twin/double room provides air conditioning, soundproof walls, a minibar, a wardrobe, as well as a flat-screen TV. The unit offers 2 beds.

Superior Double or Twin Room

Max 3 Adults

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The spacious twin/double room provides air conditioning, soundproof walls, as well as a private bathroom featuring a bath and a bidet. The twin/double room features parquet floors, a seating area with a flat-screen TV, a minibar, a wardrobe as well as city views. The unit offers 1 bed.

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All Facilities for Sercotel Arenal Bilbao

Category	Facilities
Business facilities	Fax/photocopying.
Others	parking, bar, wifi, food.
Cleanliness & disinfecting	Guest accommodation sealed after cleaning, Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Lift, Family rooms, Soundproof rooms, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas.
Accessibility	Upper floors accessible by elevator, Entire unit wheelchair accessible.
Bathroom	Bath, Shower, Private bathroom, Bath or shower, Free toiletries, Toilet paper, Bidet, Hairdryer.
Room Amenities	Soundproofing, Air conditioning, Heating, Wardrobe or closet, Clothes rack, Desk, Hardwood or parquet floors, Socket near the bed, Seating Area, Iron, Safety deposit box.
Food & Drink	Electric kettle, Minibar.
Safety & security	Security alarm, Fire extinguishers, CCTV in common areas, Smoke alarms.
Cleaning services	Ironing service, Daily housekeeping, Laundry.
Services & Extras	Towels, Wake up service/Alarm clock, Key card access, Linen.
Media & Technology	Radio, TV, Flat-screen TV, Telephone.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
Common areas	Shared lounge/TV area.
Reception services	Concierge service, Invoice provided, Tour desk, Luggage storage, 24-hour front desk.
General	Pets allowed.
Physical distancing	Cashless payment available, Contactless check-in/check-out, Mobile app for room service, Physical distancing rules followed.
Outdoor & View	City view, Patio, Landmark view, River view, View, Inner courtyard view.

About This Property

Conveniently located in the Bilbao City Centre district of Bilbao, Sercotel Arenal Bilbao is set 100 metres from Arriaga Theatre, 300 metres from Catedral de Santiago and 100 metres from Casco Viejo Metro Station. Featuring a shared lounge, the 3-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom. The accommodation offers a 24-hour front desk. At the hotel, all the rooms are fitted with a desk and a Smart TV. All guest rooms feature a minibar. A Buffet breakfast is available every morning at Sercotel Arenal Bilbao. Popular points of interest near the accommodation include Funicular de Artxanda, Bilbao Fine Arts Museum and Guggenheim Museum Bilbao. The nearest airport is Bilbao Airport, 14 km from Sercotel Arenal Bilbao.

Guest Ratings For This Property

8.6

Based on 3398 Reviews

100% verified reviews

Comfort

9.01

Cleanliness

9.05

Value For Money

8.41

Facilities

8.54

Guest Reviews

Gail

family with young children

10.0

Exceptional

Great location & staff

Great property in a fabulous location. Lovely, hard working, staff. Thx. G

Published on 29 Dec 2023

Manuel

young couple

9.0

Superb

Top location near Casco Viejo. Charming hotel.

Published on 22 Dec 2023

Nigel

young couple

10.0

Exceptional

Thanks, a great stay and fab location

Amazing location and cleanliness and comfort

A kettle in the room for a drink 1st thing would be a great help

Published on 19 Dec 2023

Ilaria

family with young children

9.0

Superb

a 3 stars hotel but very, very close to a 4 stars.

Almost perfect :-) I would have liked some sesame seeds or nuts or almonds and I would have preferred different kind of jam, more natural not the supermarket one (single portion in plastic, the quality was so and so but ok) also the croissants were ok but not exceptional. But as I said was It was almost perfect!

Published on 15 Dec 2023

Saijariina

young couple

4.0

Disappointing

Unpleasant experience

Situation was good

We did not got the room we had originally booked but we were down graded. We had two different explanations why this happened. When we were leaving for the dinner doors out were locked. We had to wait about 5 minutes before personel came. I find this as a safety risk in case of fire etc.

Published on 08 Dec 2023

Brigitte

young couple

9.0

Superb

Great start to our holiday!

Quiet, central, very comfy bed

Published on 05 Dec 2023

Kaisa

review category business travellers

9.0

Superb

Nice stay in a nice city

cosy room, very good location

very hot in the room

Published on 01 Dec 2023

Anthony

young couple

8.0

Very good

Great hotel location with nice city views.

Hotel was located in the historic quarter across the river from the train station. We walked from the train station, across the bridge, and hotel was at the corner. It took about 5-10 minutes to walk. The corner room was spacious with balconies and had a nice view of the opera theater across the street. We enjoyed sitting by the balcony looking out and seeing the activities along the street and town square. It was quiet and relaxing.

Nothing, everything was good.

Published on 30 Nov 2023

Heather

with friends

5.0

Passable

Great city but would never stay with Sercotel again due to terrible customer service.

The rooms were clean and breakfast was great. The location is perfect.

The receptionist and the service. I booked a double/twin room but wasnt given the choice for a twin room. When arriving we were given a double and not helped to find a more suitable room or solve the problem. The other Sercotel very close by had a twin room available but the receptionist and manager refused to help us and move our reservation. We were made to feel like it was our fault we didnt have the correct room type even though no choice was given. Quite frankly the receptionist, David, was rude.

Published on 30 Nov 2023