SureStay Hotel by Best Western Santa Cruz

516 Water Street - Show on map
6.8
501 reviews

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This property has been featured in "46 Best Hotels In Santa Cruz ".

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Room Types Available

Queen Room with Two Queen Beds - Non-Smoking/Ground Floor
  • Max 4 Adults
    •

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    The quadruple room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a hairdryer. This quadruple room has a wardrobe, heating and a flat-screen TV with cable channels. The unit has 2 beds.

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    King Room - Non-Smoking
  • Max 2 Adults
    •

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    The spacious double room offers air conditioning, a tea and coffee maker, as well as a private bathroom featuring a bath and a hairdryer. The unit offers 1 bed.

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    Queen Rooms with Two Queen Beds - Non-Smoking
  • Max 4 Adults
    •

    Read More

    View Deal
    The quadruple room offers air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a hairdryer. This quadruple room has a wardrobe, heating and a flat-screen TV with cable channels. The unit has 2 beds.

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    King Room - Non-Smoking/Ground Floor
  • Max 2 Adults
    •
  • 4 Photos available
    •

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    View Deal
    The spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath and a hairdryer. This double room has a wardrobe, heating and a flat-screen TV with cable channels. The unit has 1 bed.

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    Queen Room with Roll-In Shower - Disability Access
  • Max 2 Adults
    •

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    View Deal
    The spacious double room features air conditioning, a tea and coffee maker, as well as a private bathroom boasting a bath or a shower and a hairdryer. This double room provides heating and a flat-screen TV with cable channels. The unit has 1 bed.

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    Double Room with Two Double Beds and Roll-In Shower - Disability Access
  • Max 4 Adults
    •

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    This air-conditioned quadruple room includes a flat-screen TV with cable channels and a private bathroom. The unit offers 2 beds.

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    About This Property

    Located in Downtown Santa Cruz this hotel is 15 minutes' walk from many shops and restaurants. The hotel offers a seasonal outdoor pool and rooms with free Wi-Fi. Parking is free for guests.SureStay (Read More)Hotel by Best Western Santa Cruz rooms include a microwave and refrigerator, for midnight snacks and light meals.SureStay Hotel by Best Western Santa Cruz provides guests with a daily continental breakfast and USA Today Newspaper .This hotel is only 1.5 miles from Santa Cruz Beach Boardwalk and the Santa Cruz Wharf. Mystery Spot is less than 10 minutes' drive away. The University of California, Santa Cruz (UCSC) is 15 minutes' drive from the property.

    SureStay Hotel by Best Western Santa Cruz is featured in

    Guest Ratings For This Property

    6.8
    Based on 501 Reviews
    100% verified reviews

    Comfort

    7.26

    Cleanliness

    7.35

    Value For Money

    6.99

    Facilities

    6.98

    Guest Reviews

    Teresa
    family with young children
    10.0
    Exceptional
    Staff was awesome and made us feel at home
    The rooms were very clean ,and the on site manager was awesome,she went above and beyond to make sure we had everything we needed,very good experience for price will b back, also the breakfast they provide has a good variety and there is plenty..
    Seen a few sketchy characters,but they had nothing to do with hotel ,just around in the basic area.

    Published on 18 Dec 2023

    Arthur
    young couple
    4.0
    Disappointing
    Marginal
    Noisy and poor repair

    Published on 09 Nov 2023

    Gordon
    group
    8.0
    Very good
    Very good
    Well run, clean establishment. Decent location. Nice staff.
    Park in the front. You may get stuck if you park in the back.

    Published on 30 Oct 2023

    Tedra
    family with young children
    8.0
    Very good
    Very good
    Very clean updated older property, well kept, fantastic staff. Excellent value.

    Published on 18 Oct 2023

    Kacey
    family with young children
    5.0
    Passable
    Office staff very friendly. Rooms need to be looked over before guest arrival
    The staff was very nice & accommodating.
    The room was visibly dirty upon arrival... hair & crumbs all over the floor & grime in the bathroom. Just hadn't been cleaned thoroughly at all. Made me nervous about sleeping in the linens. Had to clean the bathroom myself. Shower pressure was insanely strong like constant jet so could only give the children baths. Door very easy to open & the top lock didn't work so we spent all the time in the room trying to stop our 16 month old from escaping.

    Published on 16 Oct 2023

    Cristina
    family with young children
    7.0
    Good
    amenities very similar to Motel 6 but much higher price.
    The manager allowed us to early check in
    The noise of the air condicioners all night long coming from other apartments. Pictures in the website were enhance, specially the swimming pool area.

    Published on 16 Oct 2023

    Layla
    young couple
    1.0
    Bad
    The worst
    I have a 1 year old daughter and a tweaker was running around outside cussing and screaming and I was trying to grab my daughter and she was trying to fight us I got locked out of my room the had to come break the door down I should get a full refund. Putting my daughter in jeopardy and they called the cops on the tweaker they had a straight up trap hotel room right under neath us tweaker going in and out all night
    I have a 1 year old daughter and a tweaker was running around outside cussing and screaming and I was trying to grab my daughter and she was trying to fight us I got locked out of my room the had to come break the door down I should get a full refund. Putting my daughter in jeopardy and they called the cops on the tweaker they had a straight up trap hotel room right under neath us tweaker going in and out all night

    Published on 12 Oct 2023

    Barry
    young couple
    2.0
    Very poor
    Not as I expected from what shows on website
    The rooms were clean
    It states free breakfast but when my husband went down to get breakfast doors were locked and never opened. Young adults hanging out on the stairs. When we left we saw the desk clerk sitting in a chair on the phone. I would not recommend this place at all.

    Published on 09 Oct 2023

    Hermenegildo
    family with young children
    7.0
    Good
    Good
    The location was very nice. Stuff was very nice. The rooms were comfortable. The breakfast was good.
    The pool was a little dirty. There was no shampoo or soap of any kind in the rooms. A lot of random activity during the night.

    Published on 08 Oct 2023

    Abbey
    family with young children
    1.0
    Bad
    Bad
    The front desk staff was so kind and friendly!
    Room was disgusting, blood on walls. Heat and air had literally been ripped off wall did not work. Tv had been ripped off wall and set on table. Door lock was broken with wires hanging out. Door had been kicked in, frame was broken. Door had deep gouges on it. Non smoking room had cigarette burns on tables and smelled awful. Whole room was dirty. Witness a drug deal in parking lot. Saw a man on sidewalk collapse, looked to be on drugs.

    Published on 05 Oct 2023

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    Top Facilities

    Wifi

    Beach

    Pool

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