The staff is obviously reduced, which affects the service immensely. I am really sorry for the hardworking people and their ridiculous working environment where their effort is going to waste. The management should change things up if they do not want to lose clients.
The breakfast experience was a complete disaster. You have to ask for cutlery separately. If you choose to have breakfast outside during the summer, be ready for a swamp of hornets and hungry pigeons that will not give you peace. If you want to sit inside, be ready for dirty tables and arm yourself with lots of patience. The breakfast quality does not live up to the brilliant Sicilian cuisine, which is unfortunate. The coffee has nothing to do with the proper Italian one.
The bar is overpriced. In general, Taormina has become really expensive while the overall service is dropping.
The towels are to be collected from the reception (deposited, in theory), which does not seem right.
The jacuzzi is not pre-heated, which is a put-off.
The receptionists are not the friendliest.
The phone was not working.
The shower gels are not changed regularly, and their amount is ridiculously small. In my case, I was supposed to ask for additional ones to take a shower.
The bathroom facilities are old and on the brink of breaking.
No slippers are provided.
Although the pool has its own robot pool cleaner, it cannot clean the walls or all surfaces. In terms of hygiene, I do not believe it covers the standards.
Overall, there are plenty of details and red flags that cannot be ignored.
Hopefully, the shortcomings will be improved in the future.
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