The Old Custom House, Newquay

This property has been featured in "50 Best Hotels In Newquay ".

See Complete List

Top Facilities

bar

wifi

food

See All Facilities

Check Room Options And Availability

Search best deals and room options for your dates

Check Availability

Double Room

Max 2 Adults

View Deal

With internal/street views, this room includes an en suite bathroom and a refreshments tray.Comfy rooms at the rear of the Inn overlooking adjacent buildings. (Being right in the heart of the town, there may be some noise during the day and evening.)

Double Room with Town View

Max 2 Adults

View Deal

Overlooking Padstow Harbour, this room offers an en suite bathroom and a refreshment tray.Comfy rooms with views over the town, harbour and estuary beyond. (Being right in the heart of the town, there may be some noise during the day and evening.)

Twin Room with Sea View

Max 2 Adults

View Deal

Overlooking Padstow Harbour, this room offers an en suite bathroom and a refreshment tray. Comfy rooms with views over the town, harbour and estuary beyond. (Being right in the heart of the town, there may be some noise during the day and evening.)

View All Rooms

All Facilities for The Old Custom House

Category	Facilities
Others	bar, wifi, food.
Cleanliness & disinfecting	Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous	Non-smoking rooms, Adult only, Non-smoking throughout.
Safety features	Staff follow all safety protocols as directed by local authorities, Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, First aid kit available.
Bathroom	Shower, Private bathroom, Bath or shower, Free toiletries, Toilet paper, Body soap, Conditioner, Toilet, Hairdryer, Shampoo.
Room Amenities	Washing machine, Non-feather pillow, Tumble dryer, Ironing facilities, Heating, Wardrobe or closet, Private entrance, Hypoallergenic pillow, Carpeted.
Food & Drink	Wine/champagne, Dishwasher, Special diet menus (on request), Refrigerator, Electric kettle, Kid meals, Wine glasses, Restaurant, Stovetop, Kitchen, Oven, Tea/Coffee maker.
Safety & security	Security alarm, Fire extinguishers, CCTV in common areas, Smoke alarms, CCTV outside property.
Media & Technology	CD player, Game console – Xbox 360, Radio, TV, DVD player, Satellite channels, Flat-screen TV, Telephone.
Services & Extras	Wake-up service, Towels, Key access, Linen.
Food & drink safety	All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
Reception services	Invoice provided.
Physical distancing	Cashless payment available, Physical distancing rules followed.
Outdoor & View	Sea view, View.

About This Property

Offering light, elegant bedrooms with luxurious bathrooms, The Old Custom House overlooks Padstow’s medieval harbour. Fresh, local fish and seafood are served in the stylish restaurant.

Guest Ratings For This Property

8.4

Based on 1180 Reviews

100% verified reviews

Comfort

8.9

Cleanliness

8.8

Value For Money

8.2

Facilities

8.5

Guest Reviews

Harvey-court

young couple

9.0

Superb

Perfect location

Perfect location. Hotel clean and friendly. Our room overlooked the habour, was great. Would definitely stay here again.

Published on 04 Jan 2024

Brian

young couple

8.0

Very good

Excellant location in Padstow

The rom was clean and very comfortable. The breakfast was amazing

Published on 02 Jan 2024

Stephen

young couple

2.0

Very poor

Very, very disappointing. With very little sleep. The main building and name of hotel is so well positioned, but most ro

It was clean.

The room was no where near the main building and the view was a wall. It was immediately above a pub with live music and people shouting outside out window. When these points were made on checking out, we were told it was Book. Com fault.

Published on 29 Dec 2023

Tregarthen

young couple

9.0

Superb

A super choice for a relaxing Christmas without the cooking!

From start to finish of our four night stay we enjoyed ourselves. Breakfast offered extensive choice and was swiftly served and top quality. Out for other times except dinner the first evening. Our choices were a beef pie and mussels. The former was the one let down but the latter the best I have ever tasted. The bedroom was spacious, the en suite full of towels and super warm and the bed a cloud of softness. Plenty of choice of in room non alcoholic beverages. Padstow at Christmas, sleeping off the tourist season yet with plenty going on. Bliss.

Having to pay for car parking but such a wonderful place.

Published on 29 Dec 2023

Hayley

young couple

9.0

Superb

Our second visit there. Great fish n chips down in the bar. Parking is just across road and is 9 for 24 hrs

Location and a really nice big room with harbour view

Nothing

Published on 26 Dec 2023

Josie

young couple

10.0

Exceptional

The team, especially John, were very welcoming and accommodating. Room was clean with a lovely view of the harbour and the breakfast was delicious.

Published on 23 Dec 2023

Andrew

group

10.0

Exceptional

Great short break by the sea

Lovely place all staff were friendly and the food was great. It was lovely waking up in the morning and seeing the harbour

Nothing

Published on 22 Dec 2023

Anonymous

review category business travellers

9.0

Superb

Great

Published on 22 Dec 2023

Sally

young couple

7.0

Good

Would eat in restsurant / bar wouldnt stay again probably best fish and chips ive ever eaten !

Location and bar on premises

Quality of room it was tired and ,drab didnt offer any appeal paper on ceiling was peeling off .

Published on 20 Dec 2023

David

young couple

9.0

Superb

We loved our stay and will definitely be back, thank you to a great team.

We arrived a little late and checked in via the bar, lady that dealt with us was so welcoming and smiley. Room was beautiful. Most comfortable bed and beautiful pillows. Breakfast was just delicious with plenty of choices and good service. We then wanted to stay another night and nothing was too much trouble for the chap on reception. Can sit of an evening and have a lovely glass of wine in a cosy bar which is just downstairs. Location, nothing better.

Absolutely nothing not to like.

Published on 19 Dec 2023