The Palms

Moragalle
7.5
166 reviews

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This property has been featured in "50 Best Hotels In Bentota ".

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Room Types Available

Deluxe Double Room with 10 minutes FREE Head Massage maximum for 1 person per room & 15% discount on beverages
  • Max 2 Adults
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  • 1 Photo available
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    Rooms on the ground floor come with a terrace.

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    Deluxe Triple Room with 10 minutes FREE Head Massage maximum for 1 person per room & 15% discount on beverages
  • Max 3 Adults
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  • 1 Photo available
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    Rooms on the ground floor come with a terrace.This room cannot accomodate an extra bed.

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    Garden Suite with 10 minutes FREE Head Massage maximum for 1 person per room & 15% discount on beverages
  • Max 2 Adults
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    Spacious suites offer views of either the garden or sea.

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    Suite with Sea View with 10 minutes FREE Head Massage maximum for 1 person per room & 15% discount on beverages
  • Max 2 Adults
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  • 1 Photo available
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    Spacious sea view suite features a living area.

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    About This Property

    Welcome to The Palms! Located in the picturesque town of Beruwala, Sri Lanka. The Palms offers a tropical paradise with the glistening Indian Ocean as its backdrop. Explore the beauty of the surrou (Read More)ndings, indulge in exquisite cuisine, and experience the warm hospitality that will make your stay truly memorable. The Palms sets the benchmark for excellence with its Deluxe and Suite rooms. All rooms are air-conditioned and are equipped with a minibar, a safe and satellite TV, en-suite bathrooms, and the added bonus of exclusive garden or sea views. The open-air restaurant at Palms offers a symphony of flavours that range from the rich tapestry of Sri Lankan specialities to the global allure of international cuisines. Seafood lovers can have an al fresco dining experience at our Seafood Restaurant. Other dining options include a bar and a coffee shop. The Palms offers a wide range of experiences, from our wellness centre to recreational activities and entertainment. We also have dedicated indoor and outdoor spaces to host weddings, events, and small gatherings. Bandaranaike International Airport is 107 km away from The Palms, Beruwala This is an ideal getaway for couples — as it is rated 8.2 for a two-person trip. Fort Resorts, for a memorable stay.

    The Palms is featured in

    Guest Ratings For This Property

    7.5
    Based on 166 Reviews
    100% verified reviews

    Comfort

    7.76

    Cleanliness

    7.73

    Value For Money

    7.17

    Facilities

    7.55

    Guest Reviews

    Brian
    young couple
    6.0
    Pleasant
    A Mixed Experience with Great Potential
    My recent stay at this hotel was a rollercoaster of experiences, blending the highs of fantastic facilities and location with the lows of a few dining disappointments. Let's start with the positives the location and facilities exceeded my expectations. Nestled in an excellent spot, the hotel offered breathtaking views and an array of facilities that left me impressed. The rooms were spacious and well-equipped, providing a comfortable retreat after a day of exploration. Now, onto the dining experiences. I indulged in all three meals at the hotel, and the on-site restaurant left me with mixed feelings. The Christmas Day dinner, though not the best in terms of variety, featured tasty offerings. However, the crowded setting and limited food choices slightly dampened the experience. Breakfast proved to be a highlight, surpassing both lunch and dinner in terms of variety and overall satisfaction. Special recognition goes to Nethmi, the staff member overseeing the live stations during all three meals. Her skills at the grill during dinner, omelet station at breakfast, and preparation of battered prawns and fish for lunch were nothing short of phenomenal. Nethmi's dedication and expertise truly stood out, making her an invaluable asset to the dining experience. The staff, particularly those in blue uniforms, exhibited friendliness and a helpful attitude. It's evident that they are junior staff, navigating their roles with limited guidance and training. Despite this, they made sincere efforts to meet our expectations. While the hotel has great potential, especially with standout staff members like Nethmi, there is room for improvement in the dining department. A more diverse menu, especially during festive occasions, and additional training for the junior staff could elevate this hotel to excellence. With a few adjustments, this could easily become a top-notch destination for travelers seeking both comfort and culinary delights.
    (Read More)
    In retrospect, my experience with the all-inclusive package at this hotel left much to be desired. Despite assurances of complimentary beverages and liquors, I felt that the attention given to all-inclusive guests was lacking. It seemed more like a marketing tactic than a genuine commitment to providing additional value. The disappointment continued when, due to the upcoming Poya Day, the hotel decided not to serve liquor. While I understand the cultural context, it raised questions about the fairness of promoting all-inclusive packages that do not deliver as promised. Guests paying extra should receive the services they paid for, without exceptions. A notable hiccup occurred during check-in when I was informed that my all-inclusive package covered dinner, breakfast, and lunch the next day. However, when I opted for lunch at the la carte restaurant during check-in time, the cost for two seafood fried rice plates exceeded 4,400 rupees, a steep price for a meager portion with a taste that did not justify the expense. Adding to the disappointment were the supervisory and managerial staff, identifiable by their white shirts. Their unfriendly attitude and occasional rudeness were off-putting. During meals, they engaged in lengthy conversations with acquaintances, potentially tour guides or individuals in the tourism industry, creating a disturbance for other guests. This unprofessional behavior detracted from the overall dining experience. There is a need for improvement, particularly in the communication and professionalism of the supervisory and managerial staff. A more collaborative effort between the management levels could contribute to the creation of a cohesive and efficient team. The all-inclusive package, as experienced during my stay, did not prove to be worth the price. The inconsistencies in service, coupled with the unmet promises and unprofessional behavior, leave for improvement in the overall guest experience.
    (Read More)

    Published on 27 Dec 2023

    Evgeniya
    young couple
    9.0
    Superb
    Superb
    Calm place at the beach for a relaxing holiday. The beach is suitable for swimming because of the coral reef but the water is not transparent as the water comes in from many rivers. On the other side from the reef there is a good spot for surfing. We enjoyed playing table tennis and billiard. Theres evening entertainment with some live music.
    Always the same songs looped at the reception

    Published on 26 Nov 2023

    Marcos777
    young couple
    9.0
    Superb
    Totally enjoyed our month stay at The Palms
    Totally enjoyed our month stay at The Palms the staff exceeded our expectations in every aspect. We chose the all-inclusive option for convenience and were very happy with it; large selection and variety. The Staff were always willing to go above and beyond to help us and make us feel like it was our home away from home. We cannot thank all of them enough for such an enjoyable month long stay. We will be back for another extended stay Highly suggest!!!
    Totally enjoyed our month stay at The Palms the staff exceeded our expectations in every aspect. We chose the all-inclusive option for convenience and were very happy with it; large selection and variety. The Staff were always willing to go above and beyond to help us and make us feel like it was our home away from home. We cannot thank all of them enough for such an enjoyable month long stay. We will be back for another extended stay Highly suggest!!!

    Published on 24 Nov 2023

    Syuzanna
    family with young children
    10.0
    Exceptional
    Exceptional
    I like their treatment and services. Beach was very clean. Room was big snd nice

    Published on 16 Jul 2023

    Rajendran
    family with young children
    9.0
    Superb
    I've already given detailed comment previously.
    I've already given detailed comment previously.
    I've already given detailed comment previously.

    Published on 12 May 2023

    Rajendran
    family with young children
    9.0
    Superb
    Great getaway!
    This beach is one of the reasonably calm beaches in this area. Otherwise the west coast is reputed to be very rough. The breakfast covers continental as well as local dishes. Adding pol rotti and Kiri pani would be nice.
    The security at the beach wasnt very helpful when I wanted lounger by the fence ( inside the premises). He wasted time by looking for pool staff. Eventually I had to drag one myself.

    Published on 06 May 2023

    Fadhel
    family with young children
    8.0
    Very good
    Good Hotel to stay, need some renovation
    The hotel is big, nice garden, Food was very good and staff are kind and focus on answering customer expectations. Sea view form the rooms is nice. the sandy beach is large and clean
    Overall Hotel is old, need some renovation, Rooms are old. The playing room for Billiard and Table tennis has a horrible smell because of Humidity, we couldn't even enter. I asked for a special dinner set up for my wife birthday near the Sea. They are asking for 50 USD per person even for my 12 years son, so 200 USD for 4 pax. Too much overpriced.

    Published on 04 May 2023

    Anonymous
    young couple
    1.0
    Bad
    not worth for money.
    sea view
    lunch and Dinner worst ever, no spread. serving left overs in lunch for Dinner minimal sea food variety. for desert serving only Sago pudding fruit are over ripped and not fresh at all.

    Published on 30 Apr 2023

    Carolyn
    solo traveller
    4.0
    Disappointing
    very average
    the hotel was quite dirty although there was great potential for it to be lovely

    Published on 28 Apr 2023

    Anonymous
    young couple
    10.0
    Exceptional
    Exceptional
    Service was super nice and friendly, wunderful beach close to the hotel. Only too less loungers in the pool area, sometimes we had to lay on the ground on the loungers Support. Breakfast very Good and our room was very big with a nice Balkony. Thank you for the wunderful stay!
    zu wenig Liegen am Pool

    Published on 07 Mar 2023

    Location & Nearby Places

    Kaluwamodara (3.3 Km from city center)

    Moragalle

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    Top Facilities

    parking

    bar

    food

    wifi

    pool

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    All Facilities for The Palms

    Category Facilities
    Business facilities Meeting/banquet facilities, Fax/photocopying, Business centre.
    Activities Beach, Billiards, Fishing, Snorkelling, Table tennis, Diving.
    Others bar, pool, food, parking, wifi.
    Cleanliness & disinfecting Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines.
    Miscellaneous Family rooms, Facilities for disabled guests, Non-smoking rooms, Lift, Designated smoking area.
    Safety features Hand sanitizer in guest accommodation and key areas, Staff follow all safety protocols as directed by local authorities, Process in place to check health of guests, First aid kit available, Access to health care professionals.
    Accessibility Upper floors accessible by elevator, Entire unit located on ground floor, Entire unit wheelchair accessible.
    Bathroom Private bathroom, Bath or shower, Spa bath, Free toiletries, Toilet paper, Hairdryer, Bath, Shower, Toilet, Bidet.
    Room Amenities Sofa, Air conditioning, Wardrobe or closet, Clothes rack, Desk, Seating Area, Safety deposit box, Fan, Tile/marble floor, Interconnected room(s) available, Hardwood or parquet floors, Socket near the bed, Pants press.
    Food & Drink Wine/champagne, Refrigerator, Electric kettle, Restaurant, Minibar, Fruits, Special diet menus (on request), Kid meals, Dining area, BBQ facilities, Outdoor furniture, Room service, Tea/Coffee maker.
    Safety & security Smoke alarms, 24-hour security, Fire extinguishers.
    Cleaning services Ironing service, Dry cleaning, Daily housekeeping, Laundry.
    Services & Extras Towels, Wake up service/Alarm clock, Linen, Towels/sheets (extra fee), Wake-up service, Key access.
    Media & Technology Cable channels, TV, Satellite channels, Flat-screen TV, Telephone.
    Common areas Sun terrace, Garden, Shared lounge/TV area.
    Food & drink safety All plates, cutlery, glasses and other tableware have been sanitized, Physical distancing in dining areas.
    Reception services Concierge service, 24-hour front desk, Express check-in/check-out, Tour desk, Private check-in/check-out, Luggage storage, Currency exchange.
    Physical distancing Single-room air conditioning for guest accommodation, Cashless payment available, Physical distancing rules followed.
    Entertainment and family services Evening entertainment, Board games/puzzles, Babysitting/child services.
    Pool and wellness Sun umbrellas, Beachfront, Beauty Services, Spa/wellness packages, Manicure, Hair colouring, Spa lounge/relaxation area, Waxing services, Hair treatments, Hair cut, Make up services, Body wrap, Fitness centre, Fitness, Facial treatments, Spa facilities, Hair styling, Pedicure, Spa and wellness centre, Sun loungers or beach chairs.
    Transport Car hire, Shuttle service (additional charge), Shuttle service.
    Outdoor & View Pool view, Terrace, View, Sea view, Balcony, Garden view.

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