The Tango Hotel Taipei Shilin

I filed a complaint letter on the bad customer service i received during my current check-in to Tango Shilin/Jiantan. I arrived at the hotel at around 1.30pm and would like to do a check-in even though the room is not ready yet. My stay for 13 Nov is at Tango Shilin, and 14 Nov is at Tango Jiantan. Here are the following experiences i got. 1. All the staff i noticed do not smile at any guests. 2. The lady who did the check-in did not pass me the luggage tag. 3. I asked where is the recommended places to eat, she told me just walk down and i will see a hotpot restaurant, but after walking down for 500m, i still cannot find so i gave up and decided to eat something else, then i realised the hot pot restaurant is on the other street. She should tell me more specifically. 4. Around 2.45pm, i came back to the hotel and asked the staff if my room is ready, she replied no, i understood the check-in time is 4pm, so i told the staff that i will be sitting there, just let me know when the room is ready. 5. Finally, at 3.40pm, i approached another staff member named Wiwi chen. Nicely, i asked if my room was ready, and she asked me a very fierce question asking where your luggage tag was?! I replied that i did not get a luggage tag as the 1st lady who served me did not give me. Then she asked again, "Where is your luggage?!" I said i gave the luggage to your colleague, but she said it was not necessary to get a luggage tagThen she asked the correct question what my booking name is. Then she passed me the key and said the luggage is in your room with an attitude. I am so tired and cold, just want to get to the room. 6. The room is okay but has a bad smell. But it could not be as bad as the horrible attitude of customer service i had gotten from the staff. 7. I went down and took her name and said this "10days of my trip to Taiwan, i have stayed in Burgary hotel, even Galaxy Inn and Doubleone Hotel in Beitou.