-Very expensive accommodation (3-7 times the price of other places we stayed in Thailand) and yet when you are here you feel like they have held you to ransom charging you at every opportunity. Aside from the room, there was no luxury or exclusivity which you would expect from paying such a vast amount.
- The night before we checked out we received a letter from the hotel telling us to check out by 8.30am, an hour before our boats departure. This approach is not something we would expect from a 5-star hotel and if there was a valid reason the hotel should have explained it to us rather than just serving us with a letter. All this did was put us in a bad mood for our dinner that evening on the last night of our stay
- we asked the receptionist for paracetamol on one day, a request that was essentially ignored. Had to go to Paradise resort next door to ask for paracetamol. This shouldnt happen.
- we requested mosquito spray, and same female receptionist gave us hers but asked us to use a tiny bit before directing us to shop on site to buy our own. At over 500 per night, surely this hotel can provide this free of charge
-were told everyday they would be a turndown, we stayed 3 nights and turndown happened once!
-When you stay here you are stuck, no where to go and hence you have to book all activities through the hotel which they charge double for in comparison to Thailand going rates.
-most communal areas are shared with the hotel next door which has children! This includes 2/3 restaurants. We thought we booked an adults only stay and yet there were children everywhere.
-we only had 1 bath towel for 2 people for most of our stay.
-Room clean was very late everyday (occurred around 3-4pm).
-Only freebies included within our 500 per night stay was some fizzy cans of drink, breakfast, 1 yoga class and 1 snorkel trip. This is really not a luxury inclusive offering and we will not recommend staying here for the price being charged.
(Read More)