We stayed 2 nights during our honeymoon after a safari.We booked (and prepaid) the most expensive double room, but unfortunately had a quite negative experience. We had stayed in a different boutique hotel in Zanzibar the week prior, so the comparison is to that. Overall this felt far from a 5 star boutique level stay.
-Arrival: we felt very unwelcome at arrival at 21.30, only a security guard was at the gate (which didn't speak English), no welcome personnel or porter service were present, we had to carry 4 suitcases up to the restaurant ourselves and our luggages were then left on the border of the pool for more than 1h. The hotel had Xmas Eve dinner planned (with an additional cost on the already paid half board) and we were rushed into eating as the kitchen was closing. In reality the dinner was a buffet, so everything pre cooked. We had kept the hotel updated about our arrival time.
-Room: the rooms are spacious enough. We booked a room with Ocean view but in reality there was no view of the ocean as there was a plastic cover on the terrace window. You could (barely) see the beach only from the bathroom window.
-Service: very underwhelming and at points rude. Multiple reminders needed to the reception for basic stuff, missing towels, missing toilet paper, ants infestation. Multiple times awaiting for a callback. Housekeeping had to be reminded multiple times to carry cleaning and did so only after 2pm. The only quick thing about the services was the bill.
-Wifi: lacking, weird ticket system, often not functioning and disconnecting. During our stay there were also 3 to 5 small power outages each day.
-View: nice, but beach full of seaweeds and algae (the most we have seen in this area). Going further north to the hotel, the beach was much better.
Overall unfortunately our stay was not worth the cost, to the point that we were looking forward to leaving asap instead of staying longer.
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