1) Awful check-in experience. After a long flight and a boat transfer we sat in the lobby with other guests for about 40 minutes to get our room (we arrived at around 6 pm). The first room they gave to us did not match what we booked (view on the cafes roof instead of sea view). They changed the room, the new room was on the 5th floor with a good sea view but was small. This is their common practice to give a worse room than what was booked (we noticed same situations with other guests). 2) Extremely loud music almost every evening which continues after 11 pm. You can hear the music like you are on the dance floor with closed window in the room. The music never stops at 11 pm as were told to us by the receptionist (they always lie). 3 out of 6 nights we came to the reception and asked to switched off the music. One night the music was switched off only at 00:06 after our numerous complaints. The staff at the reception either smiles or does not react to your complaints. 3) Awful breakfast with chemical juices and Indian food. The only eatable meal is omelette for which you need to wait in a line. 4) Zero service in the cafes/restaurants nearby on the island. You wait 30 minutes to get the menu, 30 minutes to order, 30 minutes to get your cold meal, and then 30 minutes to pay. 5) Awful speed boat transfers. The boat is always fully packed with people and sometimes with loud music on the board. When we were leaving they dropped us at Male instead of the airport (although we asked several times), so we took a ferry boat transfer by ourselves to reach the Velana airport.
(Read More)
See all hotels in Maldives
