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Best Western Palace Hotel & Casino

Central Promenade - Show on map

Ranked 5 out of 17 best hotels in isle of man

7.4
2191 reviews

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Room Types Available

Double Room with Sea View
  • Max 2 Adults
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    A private bathroom, flat-screen LCD TV and tea/coffee making facilities are featured in this room.

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    Deluxe Double Room with Sea View
  • Max 2 Adults
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    A private bathroom, flat-screen LCD TV and tea/coffee making facilities are featured in this room, which overlooks Douglas Bay.

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    Double Room
  • Max 2 Adults
    •

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    A private bathroom, flat-screen LCD TV and tea/coffee making facilities are featured in this room.

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    Twin Room
  • Max 2 Adults
    •

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    A private bathroom, flat-screen LCD TV and tea/coffee making facilities are featured in this room.

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    Twin Room with Sea View
  • Max 2 Adults
    •

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    Featuring free toiletries, this twin room includes a private bathroom with a bath, a shower and a hairdryer. This twin room has a wardrobe, a safe deposit box, a flat-screen TV and a balcony. The unit has 2 beds.

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    Guest Ratings For This Property

    7.4
    Based on 2191 Reviews
    100% verified reviews

    Comfort

    7.8

    Cleanliness

    7.84

    Value For Money

    7.44

    Facilities

    7.59

    Reviewers Mention About Best Western Palace Hotel & Casino

    The Best Western Palace Hotel & Casino offers excellent food and accommodating staff. Some rooms have beautiful sea views. Guests enjoyed the Christmas package, which included access to the casino an (Read More)d gym. The hotel provides a wide selection of food and drinks, caters to dietary requirements, and has friendly service. Despite some booking issues, guests found the hotel to be clean, warm, with good breakfast options, and a convenient location. Overall, highly recommended by guests for its great food, sea views, and friendly staff.

    Guest Reviews

    Margaret
    young couple
    1.0
    Bad
    Bad
    Hotel was run down, leaking hotel rooms, cold food
    Everything

    Published on 02 Jan 2024

    Karen
    family with young children
    6.0
    Pleasant
    Great stay, bar area nice, rooms dated and small. Fair for what we paid.
    It was well situated. Pool was good
    A bit dated, could do with update

    Published on 01 Jan 2024

    Jo
    family with young children
    7.0
    Good
    Family vidit
    Location. Room size View Price reasonable Christmas nibbles on table. Games in bar Staff work hard. Pleasant spa staff
    Bathrooms need an update better showers needed Hotel general.areas need update Leisure area sauna broke Jacuzzi broke. Asked to leave spa at 12 noon on day of departure. Poor Bar prices too high Coffee and tea facilities at breakfast basic.

    Published on 27 Dec 2023

    Rosie
    family with young children
    4.0
    Disappointing
    Disappointing
    Our stay was on Christmas Eve, I rang the hotel prior to this and asked if the pool was definitely open, I was told till 10pm. Got down to the pool at 6:30ishto be told it was closed at 6 and you actually had to be there 45 minute prior to that time to be able to swim. It ruined our plans for the night. Our bath also wasnt working. We were relocated to another room but overall very upset.

    Published on 25 Dec 2023

    Justin
    young couple
    8.0
    Very good
    Good
    Central
    Nothing

    Published on 25 Dec 2023

    Patricia
    family with young children
    7.0
    Good
    Suited our purpose but would not be choosing it again if its still in the current state
    Great location and pool is good
    Tacky and rundown could be a great hotel if the front was cleaned up made to look more inviting inside needs a revamp and the bar could do with nice Lounge seats its like a cafeteria

    Published on 23 Dec 2023

    Kerry
    young couple
    7.0
    Good
    Value for money
    Location
    Bit dated and tired in parts

    Published on 21 Dec 2023

    Mills
    solo traveller
    1.0
    Bad
    Bad
    I didn't stay in the room, I can send you pictures
    It was the worst hotel ever

    Published on 21 Dec 2023

    Karan
    young couple
    7.0
    Good
    Good
    The view, the staff, tidy clean and comfortable
    The pressure of the bathroom shower was just dripping down, also the hairdryer wasnt working we were not impressed

    Published on 21 Dec 2023

    Epha
    young couple
    7.0
    Good
    Food Menu has improved
    Friendly staff, availability of parking and sea views
    Tired rooms with poor soundproof. Heating in the rooms on and off wrong times and not suitable for customers.

    Published on 19 Dec 2023

    Top Facilities

    Bar

    Wifi

    Spa

    Beach

    Pool

    Food

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