Reviewers Mention About Best Western Sonoma Valley Inn & Krug Event Center
The Best Western Sonoma Valley Inn & Krug Event Center receives positive reviews for its friendly and helpful staff, comfortable rooms with fireplaces, and good breakfast. Guests appreciate the conve (Read More)nient location near shops, restaurants, and attractions. Some minor complaints include issues with the AC and lack of a proper coffee maker and microwave in the rooms. Overall, it is described as a clean and affordable property with a beautiful courtyard and amenities such as a pool and hot tub. Many guests would be happy to stay again.
Guest Reviews
Anna
family with young children
8.0
Very good
Great spot for exploring Sonoma plaza
Great pool ans hot tub facilities in a lovely courtyard for family fun. Plus log fires in the bedroom
A little dated in style but in a quaint way
Published on 29 Dec 2023
Jennifer
young couple
10.0
Exceptional
The perfect place to stay when visiting the Sonoma area.
Location! The Plaza is just a block away. Lots of shops and dining options. Staff! Friendly and helpful. Room! Overlooking the pool and patio.
Published on 25 Dec 2023
Laura
family with young children
10.0
Exceptional
It was a very good fit for our family of four.
Good price for the location and comfortable lobby to hang out in.
Parking was limited
Published on 20 Dec 2023
Ann
young couple
3.0
Poor
Poor
The location!
The room was dark - one window which was covered with outdoor stairs and tree/bush.
Furniture was very outdated.
Fan in bathroom was so very loud.
Published on 18 Dec 2023
Denise
young couple
10.0
Exceptional
Exceptional
Fireplaces in rooms. Very clean. Very comfortable bed.
Published on 01 Dec 2023
Peter
review category business travellers
4.0
Disappointing
I believe once the remodeling is complete the hotel will be worth a second chance.
The court yard of the hotel is beautifully kept and the facilities are well maintained.
The hotel is under renovation with construction crews everywhere. The room was cold, dirty and not very well maintained. The walls are thin and some of the guest were unruly. It is apparent the hotel is going through major changes
Published on 30 Nov 2023
Wang
group
4.0
Disappointing
Disappointing
Location. Large rooms.
Found a pill and food crumb on the floor which is not say for my pets.
Careless front desk with no one answering the phone or check out.
Published on 23 Nov 2023
Francisco
young couple
4.0
Disappointing
Disappointing
Location
Went on our 15-year wedding anniversary. Jet tub not working, Love seat uncomfortable . Breakfast area bad location.
Published on 17 Nov 2023
Gutierrez
young couple
10.0
Exceptional
A very wonderful experience in a comfortabke place with great personnel, great service, a nice breakfast and good ambian
Beautiful!!! We took the best pictures there among those wonderful trees with their color changing leaves. Its location was at walking distance from the town square and across the street from a shopping center with groceries, pharmacy, restaurant, etc
Nothing, everything was perfect
Published on 16 Nov 2023
Anna
young couple
1.0
Bad
Felt unsafe and uncomfortable there
The staff was rude and when we were getting dressed to check out, one of the staff members just opened our room door asking when we were checking out. Someone knocked on the door right before asking us to check out and we got a phone call and it wasnt even our check out time yet
Meeting/banquet facilities, Fax/photocopying, Business centre.
Cleanliness & disinfecting
Use of cleaning chemicals that are effective against Coronavirus, Guest accommodation is disinfected between stays, Linens, towels and laundry washed in accordance with local authority guidelines, Guests have the option to cancel any cleaning services for their accommodation during their stay.
Miscellaneous
Family rooms, Facilities for disabled guests, Non-smoking rooms, Designated smoking area, Pet bowls, Non-smoking throughout.
Safety features
Shared stationery such as printed menus, magazines, pens, and paper removed, Hand sanitizer in guest accommodation and key areas, Staff follow all safety protocols as directed by local authorities, Face masks for guests available, First aid kit available.
Accessibility
Upper floors accessible by stairs only, Entire unit located on ground floor, Entire unit wheelchair accessible.
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